Albert Duic

Subject Matter Expert, Sales Consultant, Actor and Writer

Location
Markham, Ontario, Canada (Toronto, Canada Area)
Industry
Motion Pictures and Film

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Albert Duic's Overview

Past
  • Subject Matter Expert at Rogers Communications Inc
  • Customer Service Specialist at Wine Rack
  • Entertainment Coordinator at Future Shop Ltd
Education
  • Centennial College of Applied Arts and Technology
Connections

38 connections

Albert Duic's Summary

Writer, Actor

Albert Duic's Experience

Subject Matter Expert

Rogers Communications Inc

Public Company; 10,001+ employees; RCI; Telecommunications industry

May 2008November 2013 (5 years 7 months)

Guided clients as they entered the office and via phone, scheduling appointments and providing information as well as additional support when needed.
Mediating conflicts among employees and between staff and management, and clients, utilizing diplomacy and humor to resolve issues.
Member management, including email correspondence with senior management, and records of sales.
Trained other employees on adjusting to changes by supporting them to adapt in a simplified manner.
Delegated tasks to colleagues.

Customer Service Specialist

Wine Rack

Retail industry

February 2006November 2007 (1 year 10 months)

Established and maintained highly confidential company files.
Created monthly reports for senior executives.
Prepared invoices, accounts receivable/payable and banking.
Data management, drafting and editing short office memos while assisting with all other office administrative duties.

Entertainment Coordinator

Future Shop Ltd

Public Company; 10,001+ employees; BBY; Retail industry

September 2000July 2004 (3 years 11 months)

Maintenance of office library, including processing, organizing, filing, and record keeping.
Collaborated on planning and executing events, through marketing designs.
Managed others through coaching, while supervising and assisting them in establishing an effective team that led to profits by meeting, and exceeding, targets.
Executed a schedule that aided in balancing the budget while not impacting sales.
Performed data entry for shipping orders and invoicing, and reconciling purchase orders and invoices.

Albert Duic's Education

Centennial College of Applied Arts and Technology

1996

Albert Duic's Additional Information

Interests:

Film, Television, Photography, Writing (short screenplays, features and poetry), Arts, Culture

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