Alan Quach

Alan Quach

Senior Business Systems Analyst

Location
San Diego, California (Greater San Diego Area)
Industry
Utilities

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Alan Quach's Overview

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Past
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298 connections

Alan Quach's Summary

Senior Business Systems Analyst experienced with requirements analysis, systems testing, and application development. Provide systems support for enterprise CRM, Business Intelligence reporting , Data Warehouse, and integration with internal/external applications utilizing enterprise data and source systems.

Well versed as an Application Developer, Database Administrator, and Project Manager in a wide variety of business applications. Ability to deliver solutions meeting the needs of the business within the technical and resource constraints for projects that support O&M and projects requiring quick turn around.

Specialties: application development, project management, business requirements analysis and development, black/white box testing, database ETL and integration with web services.

Alan Quach's Experience

Senior Business Systems Analyst

San Diego Gas & Electric

Public Company; 5001-10,000 employees; Utilities industry

July 2014Present (3 months) Greater San Diego Area

Provide production support for enterprise customer facing web applications, enterprise SAP and Saratoga CRM, third-party and vendor application/data integration utilizing SOAP and REST web services.

24X7/365 support for critical applications where downtime will impact customer experience (SDGE My Account, SAP and Saratoga CRM, Business Intelligence, Mainframe)

Subject matter expert for systems and applications that support the business needs in customer relationship management, data integration and ETL, and business intelligence reporting.

Lead support team and provide mentoring and guidance for improving operations, customer service, and liaising with the business, software quality assurance, and information technology development.

Participate in application code reviews, technical design discussions, and test data setup for projects and applications in flight.

Act as approver for the business during Service Restoration Teams (SRT) calls, communicate to the business for planned/unplanned system outages, and provide input for project timelines with IT and the business.

Technical Advisor

San Diego Gas & Electric

Public Company; 5001-10,000 employees; Utilities industry

September 2010July 2014 (3 years 11 months)

-Working on Smart Meter initiatives and data analysis
-Developing interfaces to third-party partners and vendors (Google PowerMeter & Comverge)
-Data mining and analysis for internal reporting and CPUC data requests
-Business Intelligence and Data Warehouse
-Develop business requirements and system test plans

Business Systems Analyst II

San Diego Gas & Electric

Public Company; 5001-10,000 employees; Utilities industry

March 2008September 2010 (2 years 7 months)

Associate Programmer Analyst

SANDAG

Government Agency; 51-200 employees; Government Administration industry

January 2002March 2008 (6 years 3 months)

Asst Web Developer Analyst

San Diego Transit

Public Company; 5001-10,000 employees; Utilities industry

20002001 (1 year)

Computer Operator

Jenny Craig

Public Company; 1001-5000 employees; Health, Wellness and Fitness industry

June 1999September 2000 (1 year 4 months)

ACH Electronic Banking Rep I

Union Bank of California

Public Company; 10,001+ employees; Banking industry

19952000 (5 years)

Alan Quach's Languages

  • Chinese

Alan Quach's Skills & Expertise

  1. Microsoft SQL Server
  2. SQL Server Integration Services
  3. Saratoga Administrator/Developer
  4. Project Management
  5. Software Development
  6. SQL
  7. SharePoint
  8. Databases
  9. Data Analysis
  10. Access
  11. Visio
  12. XML
  13. Oracle
  14. ASP.NET
  15. C#
  16. Analysis
  17. SSRS
  18. Business Analysis
  19. SDLC
  20. Data Warehousing
  21. Requirements Analysis
  22. .NET
  23. JavaScript
  24. Process Improvement
  25. Business Intelligence
  26. Testing
  27. SOA
  28. Linux
  29. Requirements Gathering
  30. Enterprise Architecture
  31. CRM
  32. Software Documentation
  33. Agile Methodologies

View All (33) Skills View Fewer Skills

Alan Quach's Education

Boston University

MS, Computer Information Systems

20072009

Double subconcentration Database and Knowledge Management/Security

Coleman College

BS, Computer Information Science

19972001

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