LinkedInAhmad Weston
Ahmad Weston

Ahmad Weston

Unified Communications Engineer at SMS Data Products

Location
Washington D.C. Metro Area
Industry
Information Technology and Services
Previous
  1. Getronics/Ford Motor Company,
  2. AT&T,
  3. XO Communications
Education
  1. Lawrence Technological University
83connections

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83connections
Lawrence Technological University

Lawrence Technological University

IS, Database, Security

View full profile

Background

Summary

BACKGROUND
Clearance: TS
*IT Network Engineer / Server Administrator with notable success participating in planning, implementation and support of Windows Server environments supporting Cisco Unity, Cisco Meeting Place, and Cisco IP Contact Center Enterprise solution in direct support of business objectives
*Exceptional experience providing senior level support
*Strong Server experience, installation to decommission
*Experience developing, documenting, and performing backup and disaster recovery procedures
*Application Configuration and administration
*Excellent documentation of processes and procedures practice
*Performance monitoring experience.
*Experience in Server Maintenance, ensuring server availability, and maintaining security standards
*Active Directory / LDAP recovery and maintenance experience
*Develop, document, and perform backup and disaster recovery procedures
*Strong technical skills related to the Windows operating system including Active Directory, Sql Server, and Exchange
*Track record of increasing responsibility in network/server support role.
*Hands-on experience developing web technology and application tools to support business initiatives and increase productivity.
*Able to coordinate and direct all phases of support efforts while managing incident cases and support team.
*Ability to deliver results under pressure
*Adept at developing effective procedural documentation to aid technical/business process specifications.
*Capacity to learn new technologies and effectively utilize new skills to support business initiatives.
*Willing to learn and ability to quickly adapt to new tools and technologies
*More than 10 years data network support / server admin support and troubleshooting experience

Specialties:adobe photoshop, apache webserver, cisco routers, cold fusion, computer hardware, database administration, dns, dsl, ftp, hp openview, html, iis, ip, java, linux, macromedia, microsoft office, microsoft project, microsoft windows 2000/2003, microsoft office, mysql, netcool, netscape enterprise server, networking, operating systems, oracle, oracle pl/sql, pc hardware, perl, php, routers, servers, sql, tcp/ip, telnet, tomcat, unix, visio, vista, visual basic, wan, xhtml

Experience

Unified Communications Engineer

SMS Data Products
– Present (4 years 5 months)

Engineering lead for UCCX design and implementaion. Unified communications installations for US Government sites including CUCM (Cisco Unified Callmanager), Meeting Place, and Unity design and implementaion.

Senior Network Engineer

Getronics/Ford Motor Company
(3 years 8 months)

Installed and supported Cisco Unity voice mail Application Servers and Unity Application support servers including Active Directory, Microsoft SQL, DNS, & Microsoft Exchange for Ford Voice Mail infrastructure (Planning, Design, & Installation participation) in an large scale environment
Maintained SLA support, server patches, upgrades, and hardware replacement.
Consistently met contractual Service Level agreements in support of business objectives.
Monitor production server availability, performance and security Participated in Security and control reviews. Planned for and applied security policy changes for Active Directory access and accessibility in conformance with Ford security standards
Automated server related maintenance tasks
Performed LDAP recovery tasks utilizing Microsoft tools
Developed, documented, and performed backup and disaster recovery procedures
Maintained documentation of all administrative processes, procedures, and configurations.
Tested and rolled security tools changes, patches, and upgrades from the QA environment to production
Performed software/application upgrades
Performed security enhancements
Provide operational break/fix support whenever necessary to resolve any infrastructure problems
Provide exceptional customer service by responding promptly to out of hours support requests
Performed global deployments
Provided documentation and/or training for first level support staff
Responded to 2nd and 3rd level support requests
Lead the resolution of production issues
Administered Security policies for Active Directory
Deployed tools required for administering an Exchange Server 2003 and Active Directory
Performed root cause analysis for Exchange Server 2003, Active Directory, and Windows 2003, Unity, and Meeting Place platforms
Configured DNS Server
Technical Environment: Windows 2003/2000,Active Directory, MS Exchange, DNS, Cisco Unity, Cisco Meeting Place, SQL 2000/2005 Server

Field Engineer I

AT&T
(4 years 4 months)

2007; Performed Ford IP Telephony support as well as T-1 and Cisco router support duties.
Cisco Call Manager, Cisco IP Contact Center, and Cisco Unity troubleshooting and configuration.
Troubleshoot and identify problems with customer wan connectivity.
Maintained Team Lead role as level one support Ford IP Contact Center environment and functioned as first point of contact for Tier II, III, and Customer.
Developed web and application tools to increase productivity and enhance support functions.
Consistently met contractual Service Level agreements in support of business objectives.
Achieved business and personal development goals resulting in high level recognition for yearly team contribution awards.

Wide Area Network Technician II

XO Communications
(3 years 1 month)

Performed DSL Repair (SDSL, IDSL) support duties.
Troubleshoot and identify problems with customer wan connectivity.
Worked with Ilec and XO field technicians for trouble resolution.
Performed T-1 support, troubleshoot, and problem analysis duties.
Performed Router Support duties: Cisco and DSL Ground Up configurations, Troubleshooting, Nat Configuration & port mapping.
Maintained DNS Records for wed hosting.
Monitored WAN T-1 and router connectivity.

LAN/Network Specialist

City of Flint
(2 years 1 month)

Performed hardware and software diagnostics and implemented solutions.
Trouble shoot computer systems for use by city employees.
Performed PC ground up hardware and software builds.
Problem-solved hardware issues with fault-tolerant hard drives.
Managed on-going project to implement Helpdesk for thesis project.
Prepared and presented briefings for company executives and vendors on Helpdesk issues and possible software solutions.
Worked with team converting computer systems for Mainframe extinction and implementing Y2k conversion hardware and software distribution.

Skills

  • TCP/IP

Education

Lawrence Technological University

MIS, IS, Database, Security

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