Adelle Cruz

Adelle Cruz

Pricing Administrator at MUSIC Group

Location
Region IVA - Calabarzon, Philippines
Industry
Financial Services

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Adelle Cruz's Overview

Current
Past
Education
Connections

221 connections

Websites

Adelle Cruz's Summary

Skills and Competencies:
• Strong English language and communication skills
• Able to learn and master processes at a rapid rate
• Demonstrates strong resourcefulness to resolve orders with a firm commitment to customers
• Demonstrates strong focus for results (Strong work ethic)
• Strong planning skills; manages multiple priorities and tasks; able to manage incoming and outgoing emails and calls on top of administrative work to work flow management system
• Strong sense of ownership towards owns work and takes opportunity to make a contribution beyond job description/role.
• Team player aimed at group results.
• General PC experience including basic Microsoft applications

Adelle Cruz's Experience

Pricing Administrator

MUSIC Group

Privately Held; 1001-5000 employees; Consumer Electronics industry

March 2014Present (7 months) Makati City

-Ensure that prices in SAP are maintained and updated
-Adjust prices in Sales Orders when necessary
-Fix MWST errors
-Correct Customer Price Groups
-Fix other related issues in pricing
-Issue Debit and Credit Notes to related parties
-Able to use AXAPTA and Salesforce

Transaction Processing Specialist

Accenture

Public Company; 10,001+ employees; ACN; Information Technology and Services industry

October 2012Present (2 years) Gateway Cubao QC

Operational Pricing Analyst, Accenture Philippines Inc., Oct 2012 – Present (KPN)
• Responsible for pricing different kinds of local tail connections.
• Dealing with more than 200 local tail providers worldwide that supply local connections to the client international network.
• Proactive, results focused and highly effective in getting the lowest possible bid in the least amount of time.
• Show huge ownership of the assigned accounts thru persistent and effective follow ups primarily thru outgoing phone calls and emails.
• Create quotations in SAP and is a Subject Matter Expert in the process.
• Interacts with Account Managers (Sales) and Business Consultants to resolve issues.
• Performs internal quality audit for all the orders in SAP.
• Able to train colleagues for SAP processes.

Accounts Management Specialist

Megaworld Corporation

Public Company; 1001-5000 employees; Real Estate industry

April 2010March 2011 (1 year)

• Front liner to high-end clients
• Handles collection procedures for approximately 120 accounts
• Provides excellent customer service by managing client’s requests and inquiries regarding statement of accounts, payment restructures, other payment options, transfer of ownership and turn-over clearance for unit or lot.
• Coordinate documents and other legal requirements needed by a client to appropriate departments concerned
• Handles customer complaints and resolves them efficiently
• Provides constant communication to clients and sales agents through email, phone conversation and actual meet-ups
• File customer documents and is able to generate and balance month end reports.

Customer Service Representative

Accenture

Public Company; 10,001+ employees; ACN; Information Technology and Services industry

April 2008March 2010 (2 years)

• Generate statement of accounts to various clients
• Receives, evaluates, resolves all customer inquiries regarding billing issues
• Performs a variety of duties and accountabilities as business need dictates
• Develops strong working relationships within the team and demonstrate uncompromising commitment to client.

Adelle Cruz's Volunteer Experience & Causes

  • Volunteer Interests

    • Causes I care about:

      • Children
      • Disaster and Humanitarian Relief
      • Education
      • Environment
      • Health
      • Human Rights
      • Poverty Alleviation
      • Social Services

Adelle Cruz's Languages

  • English

  • Filipino

Adelle Cruz's Skills & Expertise

  1. Account Management
  2. Customer Service
  3. Sales Operations
  4. Training
  5. CMS
  6. Software Development
  7. Web Design
  8. SAP
  9. Order Processing
  10. Quality Assurance
  11. Quality Auditing
  12. Helping Clients Succeed
  13. Data Analysis
  14. Data Entry
  15. Leadership
  16. Operations Management
  17. Microsoft Excel
  18. Client Billing
  19. Process Improvement

Adelle Cruz's Education

De La Salle University

Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

20042008

Casa del Nino Montessori and Science High School

20002004

Adelle Cruz's Additional Information

Websites:
Interests:

What is your Software requirement? >>> that is my interest ~_^ Software Developer of: >>Customized Systems >>Web Designs >>Custom Content Management System

Contact Adelle for:

  • career opportunities
  • consulting offers
  • new ventures
  • job inquiries
  • expertise requests
  • business deals
  • getting back in touch

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