Senior Product Manager
Greater New York City Area
Senior Product Manager
Greater New York City Area
Full lifecycle product manager and business analysis for technology, interactive & business marketing projects in US and international B2B and B2C areas; with proven success in building client relationships, architecting requirements, development, testing and launch of multiple projects. Experienced at business development, client management, proposal definition, financials & reporting, production support, training and the utilization of methodologies.
Client management, partner development, web applications, business analyst, analytics, user experience architecture, online strategy, sales
(Privately Held; Internet industry)
November 2007 — September 2008 (11 months)
· Managed the integration and deployment of the NetSuite CRM platform, as well as a Marketing and Business Intelligence integration plan
· Established process flow, customization, and training for the firm, specifically the Accounting, Sales, Marketing, Support and Project Management departments
· Developed programs to foster solution understanding and a solid comfort level for all parties involved, including regular interaction with CEO and CFO to ensure system usefulness and realize maximum benefits
· Provided document requirements and continuous troubleshooting to maintain a consistently high level of performance
· Acted as interim Operations and Finance Director with various responsibilities, including financial review, reporting, planning and analysis
· Provided CEO and Board with forecasts, business process review, and variance analysis
· Responsible for reviewing profit and loss statements, comparing actual results against budgeted/forecasted figures as well as identifying key drivers from the performance reports
(Privately Held; 201-500 employees; Computer Games industry)
January 2007 — November 2007 (11 months)
· Managed the flagship product with $40 million annual revenue, overseeing the planning and prioritization of product roadmap while managing the business requirements and product design
· Leveraged incremental revenue growth for our 200+ channels to hedge risk while supporting new products
· Identified and measured key performance metrics for market trends, user behavior and product effectiveness
· Prioritized product components including email marketing, content catalog, download client, CDs, and checkout, including a focus on measurable ROI, user experience and usability
· Developed, managed and implemented revenue program pilots including TrialPay, Q Interactive and rich media
(Privately Held; Publishing industry)
September 2004 — January 2007 (2 years 5 months)
· Led and executed new online products such as rich media, web seminars, eBooks, microsites, and interactive training; adding 60% revenue gain from online, softening declines in print
· Manage, optimize and expanded existing online products as well as extended to different publications
· Business owner and manager of email marketing, ad management as well as web analytics, establishing policies, best practices, optimization and training
· Collaborated with multiple stakeholders such as marketing, advertisers, publishers, and technology
· Researched, evaluated, negotiated and managed vendors and business partners
(Public Company; 10,001 or more employees; toc; Publishing industry)
September 2004 — January 2007 (2 years 5 months)
(Privately Held; 1-10 employees; Publishing industry)
January 2002 — November 2004 (2 years 11 months)
· Development of aspects of the business plan consistent with the overall mission and goals of the organization, as well as the strategies to set up the organizational structure, functions, end-to-end processes and workflows
· Responsible for requirements definition, development, testing and deployment for the Intranet component for online systems to support publishing procedures
· Managed the design of a custom content management system for publishing flow processes
(Public Company; 10,001 or more employees; ansr; Online Media industry)
July 2000 — November 2001 (1 year 5 months)
· Developed strategy and led large cross-functional teams, along with vendors, for technically complex projects in the Northeast region. Improved client satisfaction leading to new business and oversaw four million in revenue
· Developed strategic direction for new business based on current & future needs and completed multiple projects including financials, which led to increased annual revenue of 33% for the IBM account
· Managed the end-to-end strategic development for the worldwide online P&G FemCare brands & IBM Global Finance, including requirements, architecture, process improvement, branding, marketing and financials; resulting in the successful launch of both projects
(Privately Held; 51-200 employees; Online Media industry)
July 1999 — July 2000 (1 year 1 month)
· Developed the online bank’s strategic & brand direction including front-end development & middleware integration for Lehman Brothers including White Label clients; that included retail bank business process integration, procedures & procedures architecture, client interaction, deployment and training
· Defined strategy & implemented end-to-end development of multiple consumer sports e-commerce B2C sites for WebMD, The Sports Authority & Oshmans, which included front-end, information architecture, technology integration and current & desired states, along with financials, while working directly with the client
· Crafted functional, technical & information architecture requirements & needs for content management systems for publishing and financial services clients such as Luxury Media & Worldly Investor, and led the development including multipurpose content strategies
(Privately Held; 11-50 employees; Online Media industry)
March 1997 — March 1999 (2 years 1 month)
· Supervised new product & business development including the sales, design and development teams with annual revenue of one million Singapore dollars, an increase of 50%, with a focus on multi-national strategy
· Created & managed the regional relationships for global companies such as Citibank, Motorola and Fujitsu Computers, expanding the exposure of the company to Global 500 clients
· Developed the online brand, strategy & implementation for regional clients including the corporate internet guidelines & processes for Motorola Singapore & Asia Pacific
(Non-Profit; 10,001 or more employees; International Trade and Development industry)
June 1995 — August 1996 (1 year 3 months)
· Managed the Project Office that enhanced the headquarters' infrastructure capabilities by deploying a customized and integrated information system to support the strategic & tactical goals, reducing operational costs by 50%
· Supported the implementation of a project management methodology for the entire association and the creation of a benchmarking system
· Created and implemented the web marketing strategy, including design, development and delivery of the organization's internet presence
(Non-Profit; Non-Profit Organization Management industry)
January 1991 — May 1995 (4 years 5 months)
· Managed and maintained the information systems for the national headquarters
· Established systems utilized globally by the association, including newsgroup, website, and email lists
· Trained local, national and international members on information best practices, systems development and strategy
Executive MBA , 2004 — 2006
BA , International Affairs , September 1989 — May 1995
AIESEC Alumni