Dave Worth

Current

• Technical Development Manager at Retail Pro

Past

• Product Specialist at Intuit
• Product Validation Manager at Retail Technologies International
• Senior Technical Consultant Manager, Enterprise at Retail Technologies International

• Technical Services Director at Retail Technologies International
• Technical Support Manager at Retail Technologies International
• Technical Support Engineer at Retail Technologies International
• Fire Control Technician Ballistic Missiles (E-6) at US Navy

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Education

• Three Rivers Community College

Recommended

4 people have recommended Dave

Connections

36 connections

Industry

Computer Software

Dave Worth’s Summary

Senior product specialist with demonstrated experience in software requirement and design, defect analysis, customer service, technical support, internal process implementation, and personnel management.
• Strong analytical skills resulting in problem identification and creative solution implementation.
• Strong ability to identify a creative solution to a problem. Collaborates well within a team to ensure objectives met within deadlines. Works well independently to drive a result.
• Passionate customer advocate.

Dave Worth’s Specialties:

Customer advocate, product specialist, product manager, technical advisor, implementation manager.

Dave Worth’s Experience

• Technical Development Manager

  Retail Pro

  (Public Company; 51-200 employees; RTPR; Computer Software industry)

  April 2008 — Present (9 months)

  Responsible for training of technical departments for new business partners from pre-sale to certification process.

• Product Specialist

  Intuit

  (Public Company; 5001-10,000 employees; INTU; Computer Software industry)

  December 2002 — March 2008 (5 years 4 months)

  • Led cross-functional teams as product manager, creating new software features
  • Evaluated defects from support center and recommended changes and enhancements as a customer advocate to the engineering staff
  o Documented new feature requirements and product design specifications
  o Contributed to a net increase of 20% for customer Net Promoter score
  • Implemented processes to optimize escalation time for cases requiring engineering expertise. Data from 6 level 2 support agents turned around in less than 8 hours
  • Analyzed support cases, identified trends and initiated corrective measures

• Product Validation Manager

  Retail Technologies International

  (Privately Held; 51-200 employees; Computer Software industry)

  April 2000 — December 2002 (2 years 9 months)

  • Recruited, installed, trained and supported 5 to 8 beta sites for 3 releases of software
  o Consolidated beta feedback and proposed improvements to engineering
  o Created tester execution plans, monitored activity, and reported product defects
  • Implemented and executed beta test plans ensuring rigorous beta testing

• Senior Technical Consultant Manager, Enterprise

  Retail Technologies International

  (Privately Held; 51-200 employees; Computer Software industry)

  January 1997 — April 2000 (3 years 4 months)

  • Evaluated requirements and collaborated on feature implementation for more than 20 national and international enterprise customers
  • Analyzed operations, conducted on-site visits, and recommended best practices
  • Acted as senior technical and training advisor for the enterprise IT departments

• Technical Services Director

  Retail Technologies International

  (Privately Held; 51-200 employees; Computer Software industry)

  January 1996 — January 1997 (1 year 1 month)

  • Directed support, training and shipping departments for growing VAR network

• Technical Support Manager

  Retail Technologies International

  (Privately Held; 51-200 employees; Computer Software industry)

  January 1993 — January 1996 (3 years 1 month)

  Supervised technical staff in support of large customer base pus growing VAR network technical staffs.

• Technical Support Engineer

  Retail Technologies International

  (Privately Held; 51-200 employees; Computer Software industry)

  July 1992 — January 1993 (7 months)

  Software technical support for growing direct sales customers.

• Fire Control Technician Ballistic Missiles (E-6)

  US Navy

  (Government Agency; 10,001 or more employees; USN; Military industry)

  June 1979 — March 1992 (12 years 10 months)

  • Lead instructor at submarine training facility
  • Supervised shipboard personnel

Dave Worth’s Education

• Three Rivers Community College

  1984 — 1985

Dave Worth’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• reference requests
• getting back in touch