Computer Software Professional
Washington D.C. Metro Area
Computer Software Professional
Washington D.C. Metro Area
Worked in the banking industry, both in the retail and information technology divisions, for the last six years. Exemplifies excellent communication, superior customer service, independent problem solving, and a strong work initiative. Interested in software, database, and/or web development in any industry, but preferrably in finance.
-Banking Experience-
Extensive knowledge on banking products, procedures, and services.
-Computer Skills-
Microsoft Office Suite 2003, FrontPage 2003, SharePoint 2003, InfoPath 2003, CA Service Desk, FTP, WordPress, Internet Explorer, Mozilla Firefox, Visual Studio 2005
Windows 3.1-Vista, Linux Red Hat, Unix
Object-Oriented Programming, Web Design and Programming, Software Development Cycle.
AJAX, C, C++, C#, Java, Javascript, SQL, XML, CSS, HTML, PHP
(Public Company; 10,001 or more employees; STI; Banking industry)
May 2008 — Present (8 months)
Duties:
* Assist in and support all aspects of sales, service, and transaction related activities in the branch.
* Drive branch sales results through personal sales and referrals.
* Develop new and strengthen/expand existing personal and business client relationships through daily client relationship management and providing financial solutions that meet clients’ needs and goals.
* Deliver consistent superior customer service within the branch, including assisting clients on the platform and teller side.
(Privately Held; 201-500 employees; Real Estate industry)
April 2008 — Present (9 months)
Duties:
* Planning the integration of new technologies such as company websites and e-mails, Blackberry deployment, and intranet sites.
* Currently developing official website [http://www.purcell-group.com]
(Partnership; 1-10 employees; Warehousing industry)
February 2008 — April 2008 (3 months)
Duties:
* Handling customer payments, move-ins, move-outs, and inquires.
* Maintaining, inspecting, and cleaning the property and 500+ rental units daily.
* Identified and presented marketing opportunities to the business owner.
* Provided technical and computer support for the business.
* Currently developing the official website.
Accomplishments:
* Installed a time-clock management system used by employees.
* Created and developed the official website for the business. [www.520storagefl.com]
* Ordered, installed and setup the credit card payment system.
(Public Company; 1001-5000 employees; Banking industry)
April 2006 — September 2007 (1 year 6 months)
Duties:
* Developed Microsoft InfoPath forms that were used by about 2000 bank employees in operations, security, and retail.
* Maintained SharePoint document and form libraries used to collect and view data for bank operations.
* Documented procedures for creating special InfoPath forms that require special functionality.
* Managed OnDemand storage platter and backup tapes daily.
* Maintained official web site to make announcements and update bank rates.
Accomplishments:
* Created a custom InfoPath form that requested, parsed, formatted, and displayed specific information from the SharePoint form library. Required Javascript code and XML knowledge.
* Created a custom Time-Off request page in the technology department’s SharePoint area site which filtered employee’s time-off requests and approvals. Required Javascript code and XML knowledge.
(Public Company; 1001-5000 employees; Banking industry)
January 2006 — April 2006 (4 months)
Duties:
* Observed help desk team handle users’ computer related problems such as logins, network accessibility, and basic hardware failures.
* Managed 25-50 requests daily to reset bank employee users’ passwords and access using Active Directory while observing security procedures.
* Learned to develop InfoPath forms to be used by employees of the bank.
Accomplishments:
* Hired full-time after graduating from school.
(Public Company; 10,001 or more employees; STI; Banking industry)
August 2003 — December 2005 (2 years 5 months)
Duties:
* Explained and suggested bank products and services to customers depending on their needs.
* Maintained and handled cash drawer for transactions of up to $15,000.
* Brainstormed and implemented measures to help branch meet monthly and annual goals.
Accomplishments:
* Arranged to have a presentation by the bank to a group of businesses which resulted in succesful referrals.
* Recognized for my hard work and dedication, received a bonus to help pay for school tuition.
BS, Computer Science, 2002 — 2006
1998 — 2002
Movies, Video Games, Books, TV, Comics, Traveling, Museums, Aquariums, NFL, Redskins, Web Design and Programming, Gadgets, Computers, Finance, Banking