Ilaria Volpi Kellermann (ily.volpi@gmail.com)

Current

• Project Manager at T PRISMA

Past

• Operator of Customer Care at Fastweb Spa
• Designer Trainingat Public Adiministration and Societies of Training and Consulting (Self-employed)

Education

• Università degli Studi di Milano-Bicocca
• Università di Pisa

Connections

320 connections

Industry

Management Consulting

Ilaria Volpi Kellermann (ily.volpi@gmail.com)’s Summary

Coordination and Drafting training projects, Conceptual organization websites, Acquiring New Customers for:
- public administration
- associations
- cooperative societies
- multi-call center
- business consultancy firms

Co-founder of a research and communication institute: http://www.istitutocori.it
Areas of Study: family, school, social, work, health

When I followed the Master in E-Organization Designer I understood the CRM (Customer Relationship Management) in theory.
When I Worked for Fastweb I learned the CRM in practice.

My goals are:
- become expert in business consulting
- contribute to the growth of company for which I work

Ilaria Volpi Kellermann (ily.volpi@gmail.com)’s Specialties:

- Designer on Training
- Optimization and Editing Documents for Marketing
- Optimization and Editing Catalogs on Training

Ilaria Volpi Kellermann (ily.volpi@gmail.com)’s Experience

• Project Manager

  T PRISMA

  (Privately Held; 11-50 employees; Management Consulting industry)

  June 2007 — Present (1 year 7 months)

  Reference Area North East Italy
  Drafting and Coordination Projects Training Business
  Activities Marketing and Acquisition New Customers: Business Development and Training
  www.tprisma.com

• Operator of Customer Care

  Fastweb Spa

  (Privately Held; 5001-10,000 employees; Telecommunications industry)

  March 2003 — November 2006 (3 years 9 months)

  Phone Operator to solve technical problems of Fastweb's Customers
  Management Feedback (Complaints, supervision of the entire process regarding the technical problem of customers until the solution)
  Participation in process optimization regarding the tools made available of the customers, both internal and external: Intranet and MyFastPage

• Designer Training

  Public Adiministration and Societies of Training and Consulting (Self-employed)

  (Self-Employed; Education Management industry)

  September 1998 — December 2002 (4 years 4 months)

  These are the companies for wich I worked until 2002:
  Provincia di Milano (CISEM)
  Regione Toscana
  Unioncamere Toscana
  UNCI Livorno/Pisa
  CORI,
  GALILEO,
  MASTER,
  Regione Lombardia (Stage at Organizational Area)

Ilaria Volpi Kellermann (ily.volpi@gmail.com)’s Education

• Università degli Studi di Milano-Bicocca

  Master, Management and Business Organization, 2001 — 2002

  Master Title: Design and Development regarding Organization of Work in the areas of e-business and of e-government
  Scientific Direction: Prof. Dr. Federico Butera
  Academic and Organizational Management: Prof. Dr. Maurizio Catino
  Scientific Oversight: Prof. Dr. Giorgio De Michelis

  Activities and Societies:

  Stage at the Lombardy Region
  Organization and Human Resources Area

• Università di Pisa

  Philosophy, Psychology, 1989 — 1998

  Thesis on Cognitive Sciences: Undestanding of Audiovisual in Children

  Activities and Societies:

  Patent of Lifeguard during the University

Additional Information

Ilaria Volpi Kellermann (ily.volpi@gmail.com)’s Groups:

•    Alumni Università di Pisa - Italy

Ilaria Volpi Kellermann (ily.volpi@gmail.com)’s Contact Settings

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