Strategist, Consumer Operations at Google
San Francisco Bay Area
82
connections
Paul Wilcox’s Experience
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Strategist, Consumer Operations
Google
(Public Company; 10,001 or more employees; GOOG; Internet industry)
May 2004 — Present (4 years 8 months)
* Provide outstanding customer service to Google's users.
* Manage customers inquiries by email/group help
* Proactively and creatively identify and solve customer problems.
* Build strong relationships with customers and educate them on new product features.
* Troubleshoot technical problems and escalate bug reports.
* Identify opportunities to improve Google products, working with Product Management, Marketing, Engineering, and other teams to test and implement improvements.
* Self-directed, motivated, and driven performer.
* Creative problem-solving and analysis skills.
* Ability to handle crisis situations quickly, inventively, and resourcefully.
* Proven ability to manage multiple projects at a time with excellent attention to detail.
* Team player with exceptional interpersonal and solution-oriented attitude.
* Demonstrated flexibility and ability to work in a fast-changing environment.
Paul Wilcox’s Education
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University of California, Davis
1987 — 1991
Paul Wilcox’s Contact Settings
Interested In:
- reference requests
- getting back in touch
