Hillary Brown

Current

Social Media Strategist at Lava Row
Manager, Technical Communications at Passenger

Past

Manager, Training & Certification at Passenger
Product Support Specialist at Passenger
Senior Community Manager at Passenger

Senior Project Manager at A.D.D. Marketing
Assistant to V.P. National Media at Haworth Marketing & Media
Account Executive at Clear Channel Communications

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Education

Iowa State University

Recommended

3 people have recommended Hillary

Connections

260 connections

Industry

Online Media

Websites

My Company

Hillary Brown’s Summary

Experience developing & managing social marketing concepts for online collaboration and brand growth.

Hillary Brown’s Specialties:

Customer Collaboration Strategies, Product Marketing, Interactive Brand Marketing, Business Development, Client Relations, Technical Marketing, Technical Documentation, Technical Training & Certification, Technical Support & Solutions, Community Management, Social Networking, Emerging Media, Emerging Technologies, User-Generated Content, Viral/WOM Marketing

Hillary Brown’s Experience

Social Media Strategist

Lava Row

(Online Media industry)

July 2008 — Present (6 months)
Manager, Technical Communications

Passenger

(Public Company; 51-200 employees; Computer Software industry)

March 2008 — Present (10 months)

Responsible for conveying usable information through documentation.
• Manage all product documentation efforts related to the technical and functional operation of the Passenger platform
• Responsible for training the CS/Ops groups, assisting in the UAT effort during development cycles and participating in the build acceptance process
• Participate in product strategy and release planning by suggesting changes that will make the product easier to use and/or learn
Manager, Training & Certification

Passenger

(Public Company; 11-50 employees; Computer Software industry)

July 2007 — March 2008 (9 months)

Trained and certified all Client Services and Business Development new hires on the Passenger platform and functionality
• Training included conveying knowledge of general product features & functionality, as well as special technical skills training
• Responsible for creation of certification program including knowledge comprehension and skills exercises and evaluation techniques
• Responsible for development & management of all technical training documentation and resources
Product Support Specialist

Passenger

(Computer Software industry)

May 2007 — 2007 (less than a year)

Acted as a liaison between Client Services, Product and Development to drive customer satisfaction through continuous communication, knowledge transfer and process improvement
• Prioritized and updated defects and enhancements
• Engaged Product Development regarding escalated customer issues
• Participated in product beta programs to determine product release quality
Senior Community Manager

Passenger

(Computer Software industry)

November 2005 — May 2007 (1 year 7 months)

Utilized social networking, viral marketing, and emerging media knowledge to cultivate consumer driven, branded discourse.
• Community management and strategy for Fortune 500 clients
• Managed of a team of Online Community Managers
• Advised new strategy and provided actionable insights to clients regarding community member's insights
Senior Project Manager

A.D.D. Marketing

(Marketing and Advertising industry)

2003 — 2005 (2 years)

• Managed viral/WOM marketing promotions nationally for a variety of entertainment-focused clients.
• Past and present clients include: Activision, Nestle,Twentieth Century Fox, Maverick Records, Fox Searchlight, SCEA, DreamWorks, Mitsubishi, Paramount Pictures, USA Network, X-Games and more
Assistant to V.P. National Media

Haworth Marketing & Media

(Public Company; 51-200 employees; Broadcast Media industry)

September 2002 — November 2003 (1 year 3 months)

• Managed all network & cable TV advertising schedules for Target Corporation
• Responsible for maintaining positive relationships with all Network and Cable sales representatives to ensure delivery on each media flight
Account Executive

Clear Channel Communications

(Public Company; 51-200 employees; Broadcast Media industry)

August 2001 — August 2002 (1 year 1 month)

• Managed local and national advertising accounts for Clear Channel Radio, worldwide leader in out-of home advertising in all 50 states
• Assisted in the planning and execution promotional events surrounding K.K.D.M.’s brand image, as well as the image of participating local and national clients