Director, Training & HR at RCS
Dallas/Fort Worth Area
- Current
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- Director, Training & HR at RCS
- Past
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- Call Center Mgr. & Sr. Mgr QC at Saxon
- Manager, HR and Training at Imperial Fabricating
- Contact Center Manager at Waste Management
- Education
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- Columbia College
- Connections
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5
connections
- Industry
- Financial Services
- Websites
Sandy Turausky’s Summary
A diverse skill set and the drive to succeed provides my potential employer with a candidate that delivers top performance. My ability to manage change, and empower staff to create strategies that are innovative and efficient, enables me to develop a confident and self-sufficient team.
Key Accomplishments:
Change Management, Public Speaking, 360º Management, Effective Interpersonal Skills, Foster Partnerships, Vendor Management, Professional Communication, Organization and Planning, Product Implementation, Coaching and Staff Development, Successful Negotiation Skills, Strategic Analysis, Root Cause Analysis, Process Review, Process Improvement
Sandy Turausky’s Specialties:
Performance management, coaching and training.
Process review and improvement.
Sandy Turausky’s Experience
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Director, Training & HR
RCS
(Privately Held; 51-200 employees; Computer Software industry)
May 2007 — Present (1 year 3 months)
Start up company 12/06 -
Manage HR and Training for RCS as a whole.
Manage QC for Call Center, Collections, Special Servicing, vendors, research and customer correspondence for TX and CA branches (120 employees). -
Call Center Mgr. & Sr. Mgr QC
Saxon
(Financial Services industry)
December 2001 — May 2007 (5 years 6 months)
Senior Manager, Quality Assurance
Manage, coach and develop quality assurance specialists for collections and customer service contact center staff of 300 in a predominantly sub-prime mortgage-servicing environment. Conventional – fixed rate, FHA, ARM, and interest only portfolio
Support Call Center Trainer in developing online Call Center Training Manual and call center new hire screening process - Train call center new hire classes and NICE software operation
Manager, Call Center Operations
Dual management of 35,000+ call/month collection and customer service contact center for sub-prime mortgages - Conventional -fixed rate, FHA, ARM, and interest only portfolio -
Manager, HR and Training
Imperial Fabricating
(Machinery industry)
May 1997 — December 2001 (4 years 8 months)
Managed HR, payroll, training, and benefits for 200 manufacturing employees.
Assessed specific departmental training needs and objectives
Designed, developed, scheduled, and facilitated employee training programs for orientation, soft skills, computer skills, plant safety, OSHA, and ergonomics for three Texas divisions - QS9000 Internal Auditor
Processed new hires and terminations, human resource reporting, and benefits administration of 200 employees -
Contact Center Manager
Waste Management
(Public Company; 10,001 or more employees; Environmental Services industry)
May 1983 — May 1997 (14 years 1 month)
Waste Management, Texas and Florida: Waste Management Experience Summary
Contact Center Manager - Managed a customer service, sales, billing and collections center. Reduced call abandonment rate from 12% to 4% in less than six months, and increased sales from a 72% to an 80% closing ratio.
Regional Trainer and Systems Projects - Home based – Weekly travel - Performed software training, change management training, divisional process review and process improvement implementation.
Outside Sales Account Executive and Product Consultant - Inside Sales Manager - Some travel - Performed outside sales and consulting services and developed and managed an inside telesales center.
Office Manager/Staff Accountant - Performed monthly and annual financial closes, general ledger reconciliations and budget forecasting and preparation.
Sandy Turausky’s Education
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Columbia College
2006 — 2009 (expected)
Additional Information
Sandy Turausky’s Websites:
Sandy Turausky’s Interests:
Business - Project management, management, HR, designing and facilitating seminars and training sessions, new software, education, new and creative endeavors. Personal - Motorcycling, scuba diving & snorkeling, reading, gardening, writing, nature photography.
Sandy Turausky’s Groups:
SHRM, Fort Worth, TX Chapter SHRM
Sandy Turausky’s Honors:
Professional Experience and Awards
Public Speaking - Recruited to speak for U.S. based annual NICE seminars and an engagement at a NICE U.K. seminar
Elected to NICE/NUG Board of Directors as the Director, Quality and Training, 2006
President’s Club Award 2006, Shining Star Award 2006
Sandy Turausky’s Contact Settings
Interested In:
- career opportunities
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
