Milos Topic

Current

• Director of CHSS Technology Services at Montclair State University

Past

• Associate Director of CHSS Technology Services at Montclair State University
• Technology Coordinator at Montclair State University
• Senior Technician at Montclair State University

• Technician at Montclair State University

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Education

• Stevens Institute of Technology
• Stevens Institute of Technology
• Montclair State University

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Connections

39 connections

Industry

Higher Education

Websites

• My Website

Milos Topic’s Summary

Milos Topic’s Specialties:

- Operating Systems
- System/Network Security
- Open Source Projects
- Project Management
- Help Desk/Tech Support Management
- IDS/IPS Systems
- DBMS
- Computer Forensics

Milos Topic’s Experience

• Director of CHSS Technology Services

  Montclair State University

  (Educational Institution; Higher Education industry)

  May 2008 — Present (8 months)

• Associate Director of CHSS Technology Services

  Montclair State University

  (Educational Institution; 1001-5000 employees; Higher Education industry)

  January 2006 — May 2008 (2 years 5 months)

  • Manage CHSS Technology Services Tech Team – direct workflow, supervise and train technical staff.
  • Create and establish Service Level Agreements (SLA), best practices, departmental policies, procedures, and guidelines.
  • Facilitate responses to faculty, staff, and administration on their requests for assistance.
  • Collaborate with other technical teams on campus as the CHSS technical representative.
  • Define, coordinate, and lead college-wide deployment/upgrade projects.
  • Provide technical expertise and leadership on all college-wide technical projects.
  • Ensure streamlined operation of the CHSS Technology Services Unit in alignment with the business objectives of the university.
  • Evaluate and recommend new technologies to be implemented in the CHSS.
  • Perform security audits and maintenance of all college servers.
  • Maintain college web site and enhance faculty/department web sites.

• Technology Coordinator

  Montclair State University

  (Educational Institution; 1001-5000 employees; Higher Education industry)

  January 2004 — December 2005 (2 years)

  • Managed CHSS Technology Services Tech Team – directed workflow, supervised and trained technical staff.
  • Advisor to the Director of Technology Services.
  • Helped create and facilitate Service Level Agreements (SLA), best practices, departmental policies, procedures, and guidelines.
  • Developed training documentation for technicians, faculty, and staff.
  • Coordinated and lead college-wide deployment/upgrade projects.
  • Provided technical expertise on all college-wide technical projects.
  • Ensured streamlined operation of the CHSS TSU department in alignment with the business objectives of the university.

• Senior Technician

  Montclair State University

  (Educational Institution; 1001-5000 employees; Higher Education industry)

  September 2002 — December 2003 (1 year 4 months)

  • Supervised up to 15 technicians, students and assistants.
  • Provided technical assistance to over 400 clients.
  • Created Ghost images to be deployed on all college computers.
  • Ensured that Magic Help Desk calls and work orders were properly updated and resolved in a timely manner.
  • Configured, installed and supported technology-based classrooms and labs.
  • Developed training documentation for technical staff and our user base.

• Technician

  Montclair State University

  (Educational Institution; 1001-5000 employees; Higher Education industry)

  September 2000 — September 2002 (2 years 1 month)

  • Worked on help desk calls assisting 400 clients with their technological needs.
  • Administered file and print servers on daily basis.
  • Performed monthly PC maintenance for the Dean’s Office and maintained their computers.

Milos Topic’s Education

• Stevens Institute of Technology

  MS, Information Systems, 2004 — 2006

• Stevens Institute of Technology

  Graduate Certificate, Project Management, 2006

  Attained in April of 2006.

• Montclair State University

  BS, Computer Science, 2000 — 2004

Additional Information

Milos Topic’s Websites:

• My Website

Milos Topic’s Groups:

•    Montclair State alumni
•    Stevens - Howe School of Technology Management

Milos Topic’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch