kevin.guerin@irishrecruitment.ie
Ireland
kevin.guerin@irishrecruitment.ie
Ireland
For more information about me please visit my website www.kevinguerin.fr
(Non-Profit; 11-50 employees; Non-Profit Organization Management industry)
January 2008 — Present (1 year)
(Privately Held; 11-50 employees; Staffing and Recruiting industry)
2008 — Present (less than a year)
(Non-Profit; 10,001 or more employees; Non-Profit Organization Management industry)
June 2007 — Present (1 year 7 months)
(Non-Profit; 11-50 employees; Non-Profit Organization Management industry)
October 2006 — Present (2 years 3 months)
(Public Company; 10,001 or more employees; DELL; Computer Hardware industry)
February 2007 — February 2008 (1 year 1 month)
I am responsible for the overall customer satisfaction of Dell Workgroup servers and products. Provides telephone technical support in a case based management environment possessing excellent customer service skills and the ability to make sound, informed decisions. Interfaces with TAMs and Sales serving as a point of contact in areas of expertise.
(Non-Profit; 11-50 employees; Non-Profit Organization Management industry)
June 2007 — December 2007 (7 months)
JCI is a personal development and networking organisation for young people. Our aims are to provide outstanding personal development and leadership opportunities, and to enhance the skills of our members.Recognised as a great asset and major contributor to community and business, JCI Dublin is part of a national and international organisation of young people who want to make a positive impact on their community. Often confused with the Chamber of Commerce, we are a separate organisation focused on developing individuals rather than developing business. JCI is a non-for-profit, non-political, voluntary organisation which means that members give their time to organising activies and projects without receiving any payment or wages.
(Non-Profit; 11-50 employees; Non-Profit Organization Management industry)
January 2007 — December 2007 (1 year)
(Public Company; 1001-5000 employees; Computer Software industry)
December 2006 — February 2007 (3 months)
(Public Company; 1001-5000 employees; Computer Hardware industry)
May 2006 — November 2006 (7 months)
I resolved remote users IT problems by means of a Remote fix. I responded to both internal and external clients needing technical support.
I validated customer entitlements and gave high level technical support through information gathering, analytical trouble shooting and problem research.
(Privately Held; 201-500 employees; Computer & Network Security industry)
September 2002 — May 2006 (3 years 9 months)
For various customer account (Private hospital, Town Hall, SME,…), I was responsible to ensure that all technical queries were resolved. I completed IT installations and managed all aspects of Client support, from initial query to resolution. I managed any projects that have been assigned by management. I led a junior member of our team.
(Information Technology and Services industry)
2006 — 2006 (less than a year)
(Privately Held; 201-500 employees; Non-Profit Organization Management industry)
April 2002 — August 2002 (5 months)
In a team of three, I assisted all internal users on three sites to answer their technical queries. I also realized some development projects ( HTML Website development with DREAMWEAVER and ACCESS/VBA data bases development )
(Privately Held; 201-500 employees; Food Production industry)
September 2001 — April 2002 (8 months)
I did a 4 month internship in France with Fromagerie Perreault, Bongrain subsidiary. I was in a team of 10 people and was directly connected with the IT Manager.
I assisted the Network and System Manager and the Desktop Manager. Also I was in charge of tree projects:
• Installation of automatic inventory software
• Excel 97 training
• VBA Application development
Leadership 2007 — 2007
Leadership 2007 — 2007
The JCI European Academy aims to increase the understanding and co-operation between future leaders from different countries, by creating a forum of representatives from all over Europe where an exchange of experiences, knowledge, moral and ethics, culture and values could take place.
Objectives:
* To enhance the qualitative development of management and increase the understanding and co-operation of future leaders in various countries.
* To stimulate the creation of new networks.
* To support an exchange between Western and Eastern Europe and to set up mutual projects.
* To create long-term growth and development of the JCI spirit in Europe, starting at the LOM-level.
* To offer a high level training with the purpose to increase the professionalism in the JCI organisation, which also could be used in the individual's professional life.
* Awarness of JCI Corporate Identity and programs
2007 — 2007
JCI Prime is the first-level training course for Junior Chamber International trainers. This two-and-a-half day course is your practical guide to implementing sound personal and leadership development programs to create positive change.
JCI Prime is designed to present new and interesting challenges to you, the Junior Chamber member who has little or no experience in training, but who wants to develop training skills for use in your chapter, community, and workplace.
JCI Prime increases your confidence in presenting complex information in an understandable and interesting way, and increases your ability to motivate others, which will benefit you and your company.
Additionally, it increases your communication and organization skills, and helps you to look at new situations with an open and positive mindset.
2007 — 2007
The "Start your own business" training day aims to explore realities of starting a business. Understand framework of a business plan, Marketing Concepts, the selling process, financial structure, strategy, basic book and record keeping. How to register for Tax/PAYE/PRSI/VAT.
"Its About Relationships Stupid" by Aristo
"You would be great if you got out of your own way" by Academy for Leadership
"Support provided by Enterprise Ireland for Starting Your Own Business" by Enterprise Ireland
"Taxation" by Dublin City Enterprise Board
"Writing a Business Plan" by Dublin Business Innovation Centre
"Promoting your Business" by Accelerating Performance
"Stress Management" by Empowerment Enterprises
Network Administrator 2001 — 2002
electrical engineery, I.T. 1999 — 2001
DUT GEII : University Diploma in electrical engineery and I.T. applied to industry obtained in june 2001
1998 — 1999
BAC S : Equivalent to the A level in science and technology obtained in june 1999
management training, new technology, investing, music, organizational development, Travelling
JCI, Junior Chamber International, www.jci.cc, www.jci-ireland.org, www.jcidublin.com, www.meetup.com, www.mixityclub.com, www.worldcommunitygrid.org
October 2007- JCI Ireland Most Outstanding Member
January 2007 - JCI Dublin Member of the month
November 2006 - JCI Dublin Member of the month,