Trilingual Hospitality Professional
Greater New York City Area
Trilingual Hospitality Professional
Greater New York City Area
• Professional sales abilities
• Trilingual: English, French and Arabic
• Extensive international travel: Europe, North America, Middle East, North Africa, Asia, etc.
• M.B.A. in Hotel Management in Paris, France
• Master of Science in Computer Engineering
(Hospitality industry)
October 2004 — April 2007 (2 years 7 months)
• Supervise and coordinate all activities and personnel of the Front Office, Reservations, PBX and Concierge departments
• Oversee coordination of reservations and room assignment activities
• Manage all guest-related inquiries and all special requests
• Review paid-outs, disbursements to insure all transactions are reconciled with proper approval and endorsements
• Perform duties of Weekend Manager-on-Duty on a scheduled basis
• Act in the absence of senior management in all matters concerning the safety, security and well-being of hotel guest and employees
• Manage payroll and control costs using labor standards
• Resolve disputes between fellow employees
• Manage schedule for Front office and PBX personnel
• Greet all high-profile customers
• Fill in for Night Manager as necessary
(Hospitality industry)
January 2004 — July 2004 (7 months)
• Performed the duties of a Front Office Agent: assisted guests - international clientele including world renowned artists, actors, diplomats and business professionals - with Check-In and Check-Out using FIDELIO - Opera version - made reservations, handled incoming phone calls, sold and explained hotel services to best meet the needs of the guests, completed a required checklist of reports and tasks on a daily basis
• Assisted the Night Manager in all his duties including the completion of the night reports
• Received recognition from management for being the up seller of the month (up sell of 2200 euros)
(Hospitality industry)
June 2003 — August 2003 (3 months)
• Completed a two-month intense training program as a “management shadow” in the following departments: Front Office, Food & Beverage, Office Administration and Banqueting, Housekeeping, Human Resources, Accounts, Engineering, and Security
• Trained on FIDELIO v 6.2 for the Front Office and Food & Beverage Banqueting
• Performed duties of a front desk agent, security guard, housekeeping supervisor and human resources assistant to gain practical experience in each of these departments
(Computer Software industry)
January 2002 — December 2002 (1 year)
• Consulted for the Information System Department at AXA Insurance
• Designed and implemented a management tool that allowed AXA the ability to manage the transfer of funds and treasuries between banks
MBA, Hotel and Tourism Management, 2003 — 2004
Masters, Computer Engineering, 1998 — 2000
Tennis, Formula One, Horseback Riding, Motorcycle, Travel
Finalist at the Big Apple Stars Awards 2005 in the category of “Full Time Hourly with Guest Contact” Event sponsored by The Hotel Association of New York City.