Chuck Martel

Current

VP, Analytics at Ingenix, Inc.

Past

VP, Professional Services at TestQuest, Inc.
VP, Professional Services and Customer Support at FourthShift Corp.
District Manager at Varian Semiconductor

VP, Development & Professional Services at Medintell Systems, Inc.
Area Service Manager at GE Medical Systems
See Below at Data General Corp.
MBA Intern at Hospital Corporation of America
Construction - Various at Martel Construction, Inc.

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Education

Vanderbilt University - Owen Graduate School of Management
University of Nebraska-Lincoln

Recommended

6 people have recommended Chuck

Connections

472 connections

Industry

Information Technology and Services

Websites

My Company

Chuck Martel’s Summary

SENIOR OPERATING EXECUTIVE / VP

Value-driven operational executive offering 18+ years of documented success facilitating market growth, creating new technology solutions, product/program/customer turnaround efforts, and delivering breakthrough financial performance.

Deep experience leading cross-functional project and professional teams; recognized visionary and solid history as a driver of change.

Dynamic employee leader and coach. Fact-based decision maker. MBA.

Chuck Martel’s Specialties:

Customer Loyalty / Professional Services
New Business Development / Sales
Offshore / Global Sourcing

Organizational Development
Turnaround Management
Team Building & Leadership

Data Warehouse / Data Marts
Process / Productivity Improvement
New Product / Technology Development

Languages: German (moderate), Mandarin (learning with private tutor)

Chuck Martel’s Experience

VP, Analytics

Ingenix, Inc.

(Public Company; 10,001 or more employees; UNH; Information Technology and Services industry)

November 2003 — Present (4 years 9 months)

Joined Ingenix to lead development groups in MN, CT and AZ. Subsequently responsible for UnitedHealth Group's claims data warehouse and multiple data marts for clinical and customer/employer reporting applications (largest integrated healthcare database in the country).

Conducted 10-day multi-city trip to India to evaluate 5 existing and prospective sourcing partners.

Currently building National Health Information Database holding up to 14 years of healthcare and other data of 80+ million people from multiple health plans and commercial customers. Also responsible for consulting/reporting group.
VP, Professional Services

TestQuest, Inc.

(Privately Held; 51-200 employees; Computer Software industry)

2000 — 2003 (3 years)

Recruited to drive growth in both sales and professional services. Involved at every step of sales and customer engagement to ensure fulfillment. Designed and implemented 2-phase strategic plan to simplify sales process and new product offerings, primarily for Global Technology 500 client base that includes Nokia, Motorola, IBM, Dell, GE Medical Systems, Sun, Cablevision, Sony, and Samsung.

Selected Accomplishments:
- Sparked $1.8+ million revenue increase in 1 year for professional services. Earned President’s Club award in 2001.
- Created and deployed company’s “Solution Selling” process tripling scope of group in 12 months with increased customer ROI/satisfaction.
- Transformed custom code, services, and methods into product offerings, securing 81% margins and licenses with key customers.
- Grew customer base from 45 to ~100, with majority of new clients residing in Global Technology 500, helping company achieve “Fast 50” growth award for Minnesota enterprises.
VP, Professional Services and Customer Support

FourthShift Corp.

(Public Company; 201-500 employees; FSFT; Information Technology and Services industry)

1998 — 2000 (2 years)

Held full P&L for 4 businesses – Business Consulting, Technical Support, Integration Consulting, and Education Services – leading cross-functional team of 150 including managers, full-time staff, and contractors. Controlled $16M expense budget; worked jointly with team, management, and customers to address critical issues. Introduced new offerings and instilled uncompromising focus on customer satisfaction.

Selected Accomplishments:
- Increased revenue 20% from 1998 to 1999 (representing $33 million annual sales) despite 22% decline in new license revenue, achieving President’s Club and Leadership Excellence recognitions in 1999.
- Revamped services business and centered focus on customer loyalty and revenue/margin growth; boosted services margin to $17.3 million in midst of ERP market’s largest downturn.
- Created Project Manager and Pre-Sales Technical Specialist positions to build credibility with client, accelerate sales momentum, and encourage internal career advancement.
District Manager

Varian Semiconductor

(Public Company; 1001-5000 employees; VSEA; Semiconductors industry)

1995 — 1998 (3 years)

Recruited to improve productivity and customer satisfaction. Introduced customer plan to ensure professionalism and quick response times for key accounts. Involved intimately with all sales and service efforts.

Selected Accomplishments:
- Grew local service business 85% (188% margin increase) and earned series of high-profile awards for customer service delivery, including:
- #1 Customer Support Organization in the World, 1997
- #1 District in the U.S. for Customer Satisfaction, 1997
- #1 Customer Support Organization in the World, 1998
- Achieved top rankings for VLSI semiconductor equipment industry customer satisfaction measurements, eclipsing performance of all competitor manufacturers worldwide.
- Earned 1997 Excellence in Teamwork Award and built highest-trained team in the U.S.
- Visited Samsung factories in South Korea, resulting in strong client satisfaction and large custom support contract for new Austin IC fabrication factory.
VP, Development & Professional Services

Medintell Systems, Inc.

(Privately Held; 11-50 employees; Information Technology and Services industry)

1993 — 1995 (2 years)

Recruited by CEO and angel investor team 2 months after launch to staff, train, and manage software engineering, product management, customer support, and administrative teams, with challenge of developing new product idea from zero to market in 12 months. Delivered presentations to prospective investors and facilitated sales/development cycles through direct engagement and performance planning/review. Company was bought by ValueHealth.

Selected Accomplishments:
- Wrapped up prototype within 6 months of inception (6 months ahead of schedule); attracted $6 million in capital to fund expanded development and market launch.
- Built top-performing team of developers, providing the leadership and direction that motivated team achievement of aggressive schedules and release milestones.
- Acquired ~$500,000 in loaned equipment at no cost through key vendors IBM, Sun, and Stratus.
- Negotiated reseller agreements and established entire HR function within organization.
Area Service Manager

GE Medical Systems

(Public Company; 10,001 or more employees; GE; Medical Devices industry)

1991 — 1993 (2 years)

In charge of $5.4 million service business, with direct oversight of 16 field engineers. Sold and negotiated service agreements with regional hospitals/clinics and developed full-package deals for new equipment sales.

Selected Accomplishments:
- Captured $23 million contract portfolio that spurred 37% growth in market share. Secured company’s single largest multi-year contract with Mayo Clinic, representing $11 million.
- Increased revenues by average of 21% annually and generated 7-fold increase in customer satisfaction ratings. Decreased expenses $650,000 and led organization to achieve ISO 9001 certification.
- Received Customer Satisfaction Award (1991), Management Award for Marketing and Selling Service Contracts (1992), and OMEGA Professional Services Honor Society recognition (1993).
See Below

Data General Corp.

(Public Company; 5001-10,000 employees; DGN; Computer Hardware industry)

1987 — 1991 (4 years)

MBA Leadership Program:
SENIOR PRODUCTION SUPERVISOR, NEW PRODUCTS (1988 – 1991)
PROJECT LEADER, TIME-BASED COMPETITION (1988)
PURCHASING SPECIALIST, CORPORATE DIRECT MATERIAL (1987 – 1988)
PROJECT LEADER, MANUFACTURING CONTROL SYSTEMS (1987)

Selected Accomplishments:
- Produced 78%, 60%, and 25% improvements in quality, customer lead-time, and productivity, respectively, within 6 months of tenure.
- Eliminated $50,000 annual scrap product cost by instituting JIT PLD programming process.
- Reduced costs $145,000 by renegotiating contracts despite 52% increase in market’s raw material cost.
- Developed $6 million OEM VMEbus proposal, gaining support of VPs, plant managers, and support staffs.
MBA Intern

Hospital Corporation of America

(Public Company; 10,001 or more employees; HCA; Hospital & Health Care industry)

1986 — 1987 (1 year)

Strategic Planning and Marketing consulting group.

Developed software to assess client hospitals’ financial condition and marketing studies of disease/treatment modalities. Also created a project tracking and budgeting system used by consultants.
Construction - Various

Martel Construction, Inc.

(Privately Held; 201-500 employees; Construction industry)

1978 — 1985 (7 years)

Full / Part-Time institutional and commercial construction work around Montana for family business (www.martelconst.com) during summers / school breaks.

Chuck Martel’s Education

Vanderbilt University - Owen Graduate School of Management

MBA, Operations Science, Information Technology, 1985 — 1987
University of Nebraska-Lincoln

BS, Management / Computer Science, 1982 — 1985

Activities and Societies:

Doctoral seminar on System Dynamics / modeling.