Aman Zaidi

Current

• Head of Operations Support at SITA

Past

• Manager - Operations at Infosys BPO
• Manager - Operations at ICICI Onesource
• Department Manager - Operations at Intelenet

• Team Leader at Epicenter
• Assistant Manager - Key Accounts at 123India.com
• Team Lead at Indiainfo.com
• Summer Trainee at Gulf Lubricants
• BDE at Magus Marketing

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Education

• Department of Management Studies, University of North Maharashtra
• University of Bombay

Recommended

10 people have recommended Aman

Connections

156 connections

Industry

Outsourcing/Offshoring

Websites

• My Company

Aman Zaidi’s Summary

Nine years in BPO Operations, IT Sales & Marketing. Expertise in Collections, Customer Service, SLA delivery, Hiring, Motivation & Retention; in various domains like outbound voice US credit card collections, inbound voice UK motor insurance customer service and UK & European Telecom services back office.

Aman Zaidi’s Specialties:

Streamlining Operations, Process Improvement, US Credit Card Collections, Coaching & Feedback, Employee Motivation, Employee Retention, Interviewing.

Aman Zaidi’s Experience

• Head of Operations Support

  SITA

  (Aviation & Aerospace industry)

  September 2007 — Present (1 year 4 months)

• Manager - Operations

  Infosys BPO

  (Public Company; Outsourcing/Offshoring industry)

  May 2006 — September 2007 (1 year 5 months)

• Manager - Operations

  ICICI Onesource

  (Outsourcing/Offshoring industry)

  July 2005 — March 2006 (9 months)

• Department Manager - Operations

  Intelenet

  (Outsourcing/Offshoring industry)

  2002 — 2005 (3 years)

• Team Leader

  Epicenter

  (Outsourcing/Offshoring industry)

  October 2001 — May 2002 (8 months)

• Assistant Manager - Key Accounts

  123India.com

  (Internet industry)

  2000 — 2001 (1 year)

• Team Lead

  Indiainfo.com

  (Internet industry)

  2000 — 2000 (less than a year)

• Summer Trainee

  Gulf Lubricants

  (Outsourcing/Offshoring industry)

  1998 — 1998 (less than a year)

• BDE

  Magus Marketing

  (Outsourcing/Offshoring industry)

  1997 — 1997 (less than a year)

Aman Zaidi’s Education

• Department of Management Studies, University of North Maharashtra

  MBA, Marketing, 1997 — 1999

  Quizzing: Placed 2nd & 1st in Year 1 & 2 of the course.
  Debating: Placed 2nd in Year 1 of the course.

• University of Bombay

  B. Sc., Zoology, 1992 — 1995

  Activities and Societies:

  Debating Team

Additional Information

Aman Zaidi’s Websites:

• My Company

Aman Zaidi’s Groups:

i-cynic.com

•    Linked:HR (#1 HR Group with 72,000+ members)
•    INDIA OUTSOURCING

Aman Zaidi’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• job inquiries
• reference requests
• getting back in touch