IT Service Manager at HD Supply
Orlando, Florida Area
IT Service Manager at HD Supply
Orlando, Florida Area
During the past nine years, I have had a wide range of experience within Information Technology, including analysis, design, development, project management, and support with an emphasis on web-related applications and infrastructure. My experience has provided some exciting challenges, including the founding of a department, the building of an intranet and its supporting applications, and working with outsourced and offshore resources.
Computer Skills MS Office Suite, MS Project, MS Visio, Macromedia Suite, Windows (PC / Server), IIS, Apache, HTML, ASP, XML, Javascript, Crystal Reports, SQL Server, Documentum, Lawson, Oracle, CMMI, ITIL, SDLC, Adobe Suite
Areas of Business Marketing & Communications, Human Resources, Finance, Wholesale Distribution, Supply Chain Operations, Disaster Recovery, Retail Sales, Logistics, Health & Safety, Real Estate
(Public Company; 10,001 or more employees; Wholesale industry)
October 2006 — Present (2 years 3 months)
•Maintain partnerships between Information Technology and Operations Leadership teams
•Evaluate, recommend, and implement software solutions to streamline process and improve efficiency across the operational platform, including Fleet Management, Transportation Management, OSHA Compliance, Health and Safety, and Disaster Recovery.
•Assist in establishing a financial and operational planning methodology to serve as a foundation for distribution and logistics
(Public Company; 10,001 or more employees; HD; Wholesale industry)
June 1998 — October 2006 (8 years 5 months)
•Directed all Web Development implementations across 30+ departments overseeing company intranet and six external company web sites
•Defined software and hardware platforms overseeing infrastructure deployment and created Service Level Agreements with other Information Technology teams
•Managed intranet platform with 60+ sites, several thousand pages with dynamic database driven content, and 70 applications (47 developed in house)
•Managed a staff of nine direct reports - developers, designers, analysts and testers
•Responsible for all staffing, departmental, and budgetary decisions related to internet and intranet development
BA, English / Digital Media, 1995 — 1997
Summa Cum Laude Graduate - Top 2%