Jonathan Spears

Current

• Regional Sales Manager at Cisco Systems

Past

• Inside Sales Manager at Coverall Cleaning Concepts
• Account Manager - Cisco Systems at Convergys
• Sr Advisor at M&I Support Services

• Loan Processor at U.S. Bank
• Customer Service Representative at Advanced Data Comm
• Sales Associate/Cashier at Shopko
• Enumerator/Quality Control at U.S. Census Bureau
• Sales Associate at Menards
• Crew Chief/DQ Extrodinare at Dairy Queen

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Education

• MPTC
• Goodrich High School

Connections

37 connections

Industry

Computer & Network Security

Jonathan Spears’s Summary

I have over 10 years of Customer Service experience, with approximately 6 years in Customer Contact Centers. I have had experience with Account Management, B2B Sales, Lead Generation, Surveys, Account Verifications, Telemarketing, Order Entry, Data Entry, Contract Renewal, sales and marketing, Appointment setting, and Verifications. I enjoy Customer Service, and fulfilling any need a customer has.

Please check out my resume at: http://www.geocities.com/jspears2007/Resume.html

One of my personal accomplishments is weight loss. I recently lost 185 lbs in one year.

Jonathan Spears’s Specialties:

Retail service, Quality Verifications, Food Service, Inbound/outbound call centers, Account management, Enumeration, weight loss

Jonathan Spears’s Experience

• Regional Sales Manager

  Cisco Systems

  (Public Company; 10,001 or more employees; Computer & Network Security industry)

  May 2007 — Present (1 year 8 months)

  Management of Wisconsin Market area. High Volume sales marks achieved.

• Inside Sales Manager

  Coverall Cleaning Concepts

  (Public Company; 1001-5000 employees; Business Supplies and Equipment industry)

  July 2006 — January 2007 (7 months)

  Business to Business Cold calling regarding Cleaning Services. Needs Based Selling. Coordination of Outside Sales Representatives sales appointments, including location finding, directions, and account reminders and followups. Database management, and Lead Generation, including non traditional ways of finding leads. Customer Service and Sales performed.

• Account Manager - Cisco Systems

  Convergys

  (Public Company; 5001-10,000 employees; Information Technology and Services industry)

  July 2002 — July 2006 (4 years 1 month)

  Call Customers of Cisco Systems regarding service maintenance contract renewal. Serviced existing customers contracts with add-ons, new equipment, old equipment, product knowledge, and quoting. Quarterly forecasting. Research on special projects as requested my department manager.

• Sr Advisor

  M&I Support Services

  (Public Company; 5001-10,000 employees; Banking industry)

  April 2002 — July 2002 (4 months)

  Advisor to Support Services.

• Loan Processor

  U.S. Bank

  (Public Company; 5001-10,000 employees; Banking industry)

  February 2002 — April 2002 (3 months)

  Responsible for Commercial Loan Processing, and data Entry in the nationwide banking loan center

• Customer Service Representative

  Advanced Data Comm

  (Public Company; 501-1000 employees; Consumer Services industry)

  September 2000 — February 2002 (1 year 6 months)

  Responsible for Customer Service and Sales on various programs, Including American Medical Association Medical Coding Books, and Order entry for Figi's Catalog. Other sales included Magazine Subscribtions geared towards niche markets.

• Sales Associate/Cashier

  Shopko

  (Public Company; 1001-5000 employees; Consumer Goods industry)

  February 2000 — October 2000 (9 months)

  Customer service, stocking, inventory, cashiering

• Enumerator/Quality Control

  U.S. Census Bureau

  (Government Agency; 1001-5000 employees; Government Administration industry)

  April 2000 — July 2000 (4 months)

  Responsible for neighborhood resident surveys and enumeration. Quality Control checks. Travel to assist other jurisdictions.

• Sales Associate

  Menards

  (Public Company; 5001-10,000 employees; Consumer Goods industry)

  April 1999 — January 2000 (10 months)

  Customer Service and sales. Product Knowlege. Set up of Displays. Stocking and general cleaning.

• Crew Chief/DQ Extrodinare

  Dairy Queen

  (Public Company; 1001-5000 employees; Food & Beverages industry)

  July 1996 — July 1999 (3 years 1 month)

  Some management duties, Senior Crew Menber. Food Prep, General Cleaning of facillites. Training of employees.

Jonathan Spears’s Education

• MPTC

  1998 — 2000

• Goodrich High School

  1994 — 1998

  Activities and Societies:

  Manager-1998 Fox Valley Association Champions Varsity Basketball team. Committee Chairman-Student Council

Additional Information

Jonathan Spears’s Interests:

Movies, Travel, Internet, Web Page Design, weight loss,

Jonathan Spears’s Honors:

November 1997: Dairy Queen Employee of the Month
December 2001: Advanced Data Comm Employee of the Month
July 2003: Cisco Systems Superstar of the Month

Jonathan Spears’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch