at GBprotect
Greater Denver Area
at GBprotect
Greater Denver Area
Accomplished business leader with skills in Customer Relations ● New Market Development ● Organizational Development ● Client Relations ● Productivity Improvement ● Project Management ● Start-up Operations ● Partner Relations ● Strategic Analysis & Planning ● Strategic Market Planning ● Process Reengineering ● Strategic Alliances ● Market Penetration ● P&L
Experienced in sales of B2B & B2C. building organizations from the ground up, developing marketing and sales programs.
(Privately Held; 11-50 employees; Information Technology and Services industry)
September 2008 — Present (3 months)
(Public Company; 201-500 employees; Computer Software industry)
January 2007 — August 2008 (1 year 8 months)
Manage sales and marketing operations for the entire company, developing new markets, and overseeing market strategy.
• Designed and implemented marketing plan which included working with vendors for co-op marketing funds, identifying relevant trade show opportunities, and develop targeted advertising plans to reach financial and medical institutions.
• Developed all marketing materials including internet sites, brochures, mailings, trade show booth, and branded give aways
• Developed partner program with complementary vendors and manage relationships
• Developed relationships with C level executives to increase company’s 2007 sales by 235.8% over 2006 sales.
(Privately Held; Myself Only; Consumer Goods industry)
October 2004 — October 2006 (2 years 1 month)
Provide in-home sales and consultation for window treatments, area rugs, and window film.
• Maintained an 80% close ratio against area benchmark of 65%
• Designed and executed an effective marketing campaign which lead to sales growth beyond corporate benchmark for first year of ownership
• Held highest gross profit margin in the region and taught other franchises to utilize sales tactics to increase their results
• Developed commercial relationships to secure non-residential sales in restaurants, group homes, schools, and hotels
(Privately Held; 51-200 employees; Management Consulting industry)
May 2001 — October 2004 (3 years 6 months)
Provided on-site operations management consulting to a portfolio of clients including call centers, public utilities, the US Navy and a variety of industrial manufactures throughout the United States. Produced 250MM in savings for major client.
• Work with leadership teams to identify key organizational metrics and develop scorecards to drive organizational performance
• Designed and delivered a portfolio of management training programs on Management Operating Systems, Six Sigma, PERT, CPM, and line changeover optimization, and other operations management
• Develop and implement workload and manpower planning models
• Develop manpower and equipment scheduling tools to optimize labor usage, equipment utilization, and scrap reduction
(Public Company; 1001-5000 employees; Transportation/Trucking/Railroad industry)
May 1998 — February 2001 (2 years 10 months)
Manage local terminal by overseeing load planning function, customer service, dispatching, dock operations, data entry and on site management of local drivers.
• Managed a cross functional team of 32 people including dock supervisor, loaders, customer service reps, dispatchers, load planners, and drivers.
• Developed new terminal layout, planned and executed move
• Oversee efficient logistics operations for both dock operations and load planning
• Conducted regular team meetings to provide business updates and maintain employee satisfaction in a union-free environment
• Ensure safety procedures were followed by all employees, ensure all were trained in safety procedures and hazmat process
(Public Company; 501-1000 employees; DVD; Gambling & Casinos industry)
March 1996 — March 1998 (2 years 1 month)
Responsible for Management and Supervision of Casino operations which included casino accounting, slot operations, cage operations, preferred customer club, valet parking, facilities and maintenance.
• Developed new layout of casino expansion and oversee installation of new equipment
• Responsible for Manpower scheduling for a variety of departments
• Developed procedures and policies for Casino Finance Operations, Cash Management and Security
• Developed programs to train and reinforce with team members the importance of providing outstanding customer experiences
• Revamped cage operations procedures and upgraded staff which reduced shortages and time to close out cage by 200%
• Managed equipment movements through the casino to provide better revenue generation and casino layout optimization
• Ensured regulatory compliance with all prize and cash award distributions
(Public Company; 1001-5000 employees; het; Gambling & Casinos industry)
May 1994 — December 1995 (1 year 8 months)
Planned and executed the opening of a new Casino. Responsible for all aspects of operations including equipment acquisition, layout and space planning. staffing and onboarding of employees.
• Developed polices and procedures, hired, and created a training program for 130 employees which resulted in the most successful opening that Harrah’s ever had from the coin operations standpoint
• Managed new equipment acquisition budget totaling $4 million. Worked with various venders to develop specs, procure equipment, and ensure deliver dates were met.
• Developed management training program covering employee management process, operational procedures, and security and safeguarding of company assets
• Served as master trainer and delivered corporate employee on-boarding program to ensure our employees delivered an outstanding customer experience
• Worked with regulatory body to ensure compliance with all gaming regulations.
new technology, home improvements, traveling, hiking, golf, wine, fine food
Denver Chamber of Commerce, International Trade Professionals