Process Improvement and IT Program Manager
Greater Seattle Area
- Past
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- Principal Six Sigma, Lean Office and Process Management Consultant at State of Idaho - Department of Health and Welfare
- Author at 6S Success: Home Edition
- Manager, Six Sigma at SUPERVALU, Inc.
- Senior IT Project Manager at Albertsons, Inc.
- Computer Scientist at Apple Inc.
- Education
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- California State University-Fullerton
- Recommended
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26 people have recommended Philip - Connections
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144
connections
- Industry
- Program Development
- Websites
Philip Kling’s Summary
I have 10+ years of experience within Process Engineering and IT Management with deep knowledge in:
• IT Project/Program Management
• Business Process Design and Management
• IT PMO Design and Management
• Lean Office Implementation
• Lean Six Sigma Program Implementation
• Enterprise Metrics and Cost Estimation
Professional Objectives: Continued success and growth within the Lean Six Sigma, Process Engineering and IT Management areas of knowledge while providing best-in-class organizations with proven strategies and consistently excellent execution and performance.
Summary of Qualifications:
• Proven results-oriented manager with the experience to translate complex organizational vision and missions into organized and executable strategies while maintaining a collaborative and data-driven approach during execution.
• Articulate communicator capable of organizing, planning, and executing large-scale IT and process improvement projects and programs including Lean Six Sigma, Business Modernization, Process Excellence, Enterprise Resource Planning (ERP), and much more.
• Advanced technology and methodology implementor with 10+ years of experience managing a large and globally diverse workforce, balancing analysis and action, and managing program and project budgets exceeding $20 million.
• Business strategist capable of deploying process improvement programs and launch highly complex IT and process engineering initiatives. Capable of starting a program from scratch and managing the effort, sustaining the project momentum and incrementally growing the program.
Philip Kling’s Specialties:
Lean Six Sigma Program Development (Master Black Belt)
Lean Six Sigma Curriculum Development and Training
Supply/Value Chain Reengineering
Lean Office Government Implementation
Retail Sales Implementation
Data Collection and Analysis
Six Sigma Business Intelligence
Just-in-Time Value (JIT)
Kanban and 5S Implementations
Kaizen Events
Project Management (PMP)
Project Management Curriculum Development and Training
Reiki Master Practitioner (this does not imply spiritual enlightenment ;)
Philip Kling’s Experience
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Principal Six Sigma, Lean Office and Process Management Consultant
State of Idaho - Department of Health and Welfare
(Government Agency; 1001-5000 employees; Government Administration industry)
June 2007 — August 2008 (1 year 3 months)
• Assist leadership in establishing baseline and target metrics for key business processes.
• Provide training on Lean and Six Sigma modules at all levels of the organization, including statewide implementation.
• Provide support for project selection, scoping, reviewing and reporting to ensure effective application of Lean Six Sigma tools and alignment with business vision and strategy.
• Coach, mentor, and lead cross-functional teams through various phases of the Lean Six Sigma methodologies to produce breakthrough results on key initiatives covering quality, productivity, cycle-time, and growth.
• Lead and facilitate Process Design, Kaizen, and 6S Events.
• Establish a Lean Six Sigma Body-of-Knowledge for the business.
• Assist in establishing a strategy and overall direction of Lean Six Sigma within the DHW.
• Analyze vague and complex problems and present results in specific audience formats with clear recommendations and logical reasoning for action. -
Author
6S Success: Home Edition
(Privately Held; Myself Only; Publishing industry)
December 2007 — December 2007 (1 month)
6S Success: Home Edition will empower your family to bring easy to learn, scientifically developed strategies to bear on the organization and cleaning problems you encounter every day in your home.
6S Success: Home Edition is designed to be the one book people need to completely organize and clean their homes. The 6S Success process is comprised of a group of 6 activities streamlined to reduce the energy and time required to organize and clean any home.
6S Success: Home Edition is designed to rapidly teach you and your family the tools and techniques required to not only understand how to implement the process, which is relatively simple, but to also succeed in its implementation.
6S Success: Home Edition can be a great way to teach your children and other inexperienced or messy household members the importance of organization and cleaning. In fact, the 6S process is probably the best way for meeting higher organization and cleaning standards throughout your house. -
Manager, Six Sigma
SUPERVALU, Inc.
(Public Company; 10,001 or more employees; SVU; Supermarkets industry)
June 2005 — May 2007 (2 years)
• Responsible for Six Sigma process management support for planning, finance, methodology, deployment, project management, and technology integration
• Promoted to direct and manage the overall strategic technical infrastructure support for Six Sigma deployment
• Managed data requirements and data driven decisions for 500+ Six Sigma Projects.
• Designed and implemented Six Sigma technology infrastructure, strategic planning support, Six Sigma technical training, instructional media, and reporting support for 100+ Black Belts, 10 MBBs, and 5 champions.
• Managed project generation activities for the enterprise across all divisions and functional areas (approximately 2,000 estimated projects annually)
• Managed key relationships with division and functional leaders to build and maintain appropriate support of the Lean Six Sigma initiative
• Developed Six Sigma communications, including strategy, content, delivery channels, and timing -
Senior IT Project Manager
Albertsons, Inc.
(Public Company; 10,001 or more employees; ABS; Supermarkets industry)
February 2004 — June 2005 (1 year 5 months)
• Provided project leadership to 25+ project team members, including: planning, budget, scheduling, issue & risk management, status reporting, business/project team coordination and focused quality planning, on multiple projects with a combined budget of over $30 million.
• Introduced focused risk management training and process certification to the IT Project Management team, resulting in better risk planning, analysis and communication to business stakeholders.
• Managed Project Management process definitions including project change control, project transition, project issue management, project planning, and project risk management processes.
• Successfully managed business relationships with Albertsons internal customers, direct IT Development resources, work with vendors, and execute the project schedule with the goal of delivering projects on-time and on-budget. -
Computer Scientist
Apple Inc.
(Public Company; 10,001 or more employees; AAPL; Computer Hardware industry)
September 1998 — April 2004 (5 years 8 months)
Computer Scientist responsible for software quality assurance during software concept and initiation, requirement documentation, architectural design, software development, integration, and acceptance with deep knowledge of:
• Documentation, Design and Code Best Practices and Standards
• Product Evaluation
• Process Monitoring
• Configuration Management Monitoring
• Process and Product Quality Audits
• Peer Review Management
• Verification and Validation Monitoring
• Sustaining Engineering and Operations
Philip Kling’s Education
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California State University-Fullerton
English, Bachelor of Arts - English, 1989 — 1994
Additional Information
Philip Kling’s Websites:
Philip Kling’s Groups:
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Project Manager Networking Group -
Retail Industry Professionals Group -
Business Process Improvement -
Apple - Current and Former Employees
Philip Kling’s Contact Settings
Interested In:
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
