Mark Simon

Current

• Managed Workplace Service Delivery Manager at Hewlett Packard
• Service Delivery Manager at HP

Past

• Network Service Delivery Manager at Hewlett Packard
• Service Delivery Manager Americas at Ericsson Inc
• Infrastructure Manager U.S. at Ericsson Inc

• Sr. Sytems Programmer at Ericsson Inc

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Education

• Dallas Baptist University

Recommended

1 person has recommended Mark

Connections

89 connections

Industry

Information Technology and Services

Mark Simon’s Summary

IT Manager with over 22 years experience and proven record in managing multi-national units serving large customer base for the Americas. Manage all aspects of large and small IT environments with optimized operational performance including Customer Service, Client application integration, Customer Training Services, Server Infrastructure, LAN Infrstructure, and Managed Workplace services. Extensive experience merging the gap between core business and information technology. Ability to achieve financial streamlining and alignment while maintaining high customer satisfaction. Other key skills include Budgeting, Cost Control, Business Systems Planning, Systems Design, Performance Management, Policies and Procedures, Systems Installation, Service Development, Quality Control, Department Turn Around, Team Building.

Mark Simon’s Experience

• Managed Workplace Service Delivery Manager

  Hewlett Packard

  (Public Company; 10,001 or more employees; hpq; Information Technology and Services industry)

  February 2006 — Present (2 years 9 months)

  Responsible for Order Management, Assett Management, Financial Reconciliation, Service Partner Management, Process Changes, Contract compliance, Project oversight, and hardware/client refresh for a major global company.

• Service Delivery Manager

  HP

  (Public Company; Information Technology and Services industry)

  2003 — Present (5 years)

• Network Service Delivery Manager

  Hewlett Packard

  (Public Company; 10,001 or more employees; hpq; Information Technology and Services industry)

  October 2003 — February 2006 (2 years 5 months)

  Led the HP Network account team in Americas through transformation as HP assumed support responsibility Ericsson Network and Remote Access groups. Led redesign, refresh and tranformation effort of LAN equipment at all sites. Developed business case, execution plan, resource planning, and project plan for 38 sites across the Americas.

• Service Delivery Manager Americas

  Ericsson Inc

  (Public Company; 10,001 or more employees; ericy; Telecommunications industry)

  October 2001 — October 2003 (2 years 1 month)

  Organized and led multi-country teams to collect cost of operation for 22 countries and 55 computing facilities. Analyzed business requirements, and redesigned IT infrastructure eliminating redundancies in computing and full time employees. Implemented new technologies such as Voice over IP, LVI, “lights out” data centers, SAN and NAS Results: Reduced computing facilities from 55 to 3 major and 9 minor locations. Achieved cost savings of $16.4 million for Americas region.
  
  Assigned to lead the Midrange Service area following re-organization. Financial trend analysis showed it would lose $1.4 million by year end. Re-organized. standardized, implemented new policies and procedures, increased revenue from internal sales. Results: achieved financial breakeven for the year.

• Infrastructure Manager U.S.

  Ericsson Inc

  (Public Company; 10,001 or more employees; ericy; Telecommunications industry)

  May 1995 — October 2001 (6 years 6 months)

  Created standardized IT infrastructure for all offices in the US. Implemented common standards for installation, configuration, and support processes. Results: Fewer support resources, faster problem resolution, and increased support coverage since employees in all time zones could support other locations.
  
  Led updates / upgrades of over 500 servers and associated software tools across over 50 offices in the US for Y2K. Maintained an infrastructure availability of 99.97% for 1999 in spite of the volume of required changes. Results: No incidents or downtime related to Y2K.

• Sr. Sytems Programmer

  Ericsson Inc

  (Public Company; 10,001 or more employees; ericy; Telecommunications industry)

  December 1990 — May 1995 (4 years 6 months)

  Windows Server technician, Infrastructure Design, LAN Support, Customer support.

Mark Simon’s Education

• Dallas Baptist University

  BS, Computer Science, 1983 — 1990

Mark Simon’s Contact Settings

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