Technical Communicator
Vancouver, Canada Area
Technical Communicator
Vancouver, Canada Area
• Accomplished Technical Writer, Software Tester, Web Designer/Web Developer, and Technical Specialist with 14 years of experience
• Skilled in working collaboratively and in an advisory capacity to achieve defined goals
• Solid understanding of web-based technologies, reporting, and IT administration
• Proficient in all aspects of word processing, desktop publishing, graphic editing and page design
• Troubleshooting and innovative problem-solver
• Works efficiently, either independently or on a team with minimal supervision
• ASP, JSP, XML, HTML, JavaScript, CSS, XSLT
• MS Access, SQL server, Oracle
• MS office Suite, FrameMaker, RoboHelp, Webwork ePublisher, Madcap Flare
• CorelDraw, Photoshop, Camtasia Studio, SnagIt
(Privately Held; 501-1000 employees; Computer Software industry)
April 2008 — Present (7 months)
Design and write topic based DITA XML format help topic for comapny web applications; Design and develope software applicaitons to automatically delivery html output from source XML files for customized user interface.
(Non-Profit; Telecommunications industry)
August 2006 — Present (2 years 3 months)
• Designed and implemented page layout using CSS
• Designed and created site banners using CorelDRAW
• Publish articles and create templates using Content Management System ExpressionEngine
• Designed, implemented, and maintain site RSS Feed and Google Analytic
• Support members with web-related issues and requests
(Public Company; 11-50 employees; Electrical/Electronic Manufacturing industry)
November 2005 — April 2008 (2 years 6 months)
• Design and write product installation guides, software user manuals, and online Help
• Design and create software screen splashes and user manual illustrations using CorelDraw
• Capture and edit screenshots using SnagIT
• Record and edit bug producing movie files using Camtasia Studio
• Perform all software product life-cycle testing tasks: requirement reviewing, test plan and test procedure writing, testing, and regression testing
(Government Agency; 501-1000 employees; Government Administration industry)
June 1992 — March 2004 (11 years 10 months)
• Determined design goals and specifications based on user requirement
• Designed and developed company intranet HTTP, FTP, and Email sites including designing graphics, coding HTML pages, and designing page layouts etc.
• Designed and implemented database-driven web applications using ASP, JSP with MS Access, SQL server, and Oracle
• Managed day-to-day site maintenance
• Set up network security and provided primary technical support
• Maintained product database, resolved problems and performed daily backups
• Performed troubleshooting, repaired, and upgraded for company’s LAN system
• Provided on-side software training and technical support to end users
Certificate, Technical Writing, 2006 — 2008
Courses Completed:
Technical Editing and Grammar
Technical Writing: Definitions, Instructions and Process DescriptionsDocumentation Project Management
Technical Documentation Graphics
Writing for the Web
Designing and Writing Online Help
Writing & Testing Software Manuals
Single-Sourcing for Technical Writers
Industry Project for Technical Writers
BA, Computer Science, 1988 — 1992
• Usability research • Photography • Reading, writing • Swimming, hiking, skiing, traveling, running, tennis, table tennis, yoga
Society for Technical Communication (STC)Canada West Coast chapter
INSIDE JACKET and IPOD rewards for company Intranet website usability testing in 2007 and 2008