Workstation Specialist at SEB IT
Stockholm Area, Sweden
- Current
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- Workstation Specialist at SEB IT, Stockholm, Sweden
- Past
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- OS System Engineer at Hewlett-Packard, Taipei, Taiwan
- System Engineer at Compaq (from 2002 Hewlett-Packard), Munich, Germany
- Compaq CallCenter Assistent/Engineer at Compaq, Stockholm, Sweden
- Office clerk at Parish of Tyresö, Stockholm, Sweden
- Education
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- Hagagymnasiet, Norrköping
- Hagaskolan, Norrköping
- Recommended
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4 people have recommended Stefan - Connections
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55
connections
- Industry
- Information Technology and Services
- Websites
Stefan Gråman’s Summary
Strong International and multicultural experiance - more then 10 years, language skills and good understanding and communication skills. Broad experiance of softtware preparation for image build and manufacturing at an OEM.
Stefan Gråman’s Specialties:
Expert on Windows OS for client systems. Excellent knowledge of other aspects of PC production at OEMs. Easy to work with and always positive, easy going also in a professional envirovment.
Stefan Gråman’s Experience
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Workstation Specialist
SEB IT, Stockholm, Sweden
(Banking industry)
May 2008 — Present (8 months)
SEB has +23 000 users in various areas, many of these being business critical such as stock market traders, business operation systems, cash management and projects supporting midsize and major companies world wide. Our software and hardware platform must support all these aspects with a minimum of maintenance and a maximum of stability and security. Main tasks to achieve these goals are:
* Develop and maintain image and HW processes
* Understand and maintain GPO and login scripts
* Investigate and root cause difficult/serious issues
* Support Level 1 and 2 support teams with technical expertise
* Participate with technical expertise in projects regarding software and hardware updates, such as implementing XP SP3 and Internet Explorer 8 to all users
* Document processes and conduct internal training when needed -
OS System Engineer
Hewlett-Packard, Taipei, Taiwan
(Computer Software industry)
November 2004 — January 2008 (3 years 3 months)
My job as an Operating System (OS) System engineer in the Product Development Center in Taipei was:
* To be responsible of all aspects of the OS and related software components for HP Notebooks, including vendor communication, deliverable development, schedule management, issue resolution, release and maintenance.
* Participate in the design, development, and maintenance of automated processes to control the installation of the Operating System and deliverables onto HP Notebooks.
* Working closely with the development and test teams and project managers to isolate and resolve product issues.
* Participate in meetings involving OS development, process design and implementation, documented defects, and scope changes.
* Work within a team environment
* Provide timely and accurate status updates
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System Engineer
Compaq (from 2002 Hewlett-Packard), Munich, Germany
(Computer Software industry)
June 1997 — October 2004 (7 years 5 months)
My main tasks in the Product Development Center in Munich were:
* Build software images for Compaq Presario/HP desktops and notebooks manually and later using a semi-automated process covering 19 languages with correct software and drivers installed with quality on time
* Troubleshoot and resolve issues found during testing and support other teams (like software PM and test team) with solving problems on the images' software load
* Responsible for introductions of new operating systems (OS) from Microsoft which includes develop new build processes required by the new OS, do beta testing before OS releases, ensure everything is in place to support build-, test- and release teams for the new OS, stay in close contact with Microsoft people, do some limited legacy testing
* Support marketing when required, make overall image build process improvements, maintain locally stored software and driver repository, act as stand-in for my team leader and other team members on their vacations. -
Compaq CallCenter Assistent/Engineer
Compaq, Stockholm, Sweden
(Computer Software industry)
February 1996 — May 1997 (1 year 4 months)
Take calls from Compaq Presario customers to troubleshoot and resolve software and hardware issues with their products. Escalate when needed to management. Schedule and plan daily work for a team of 20 people.
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Office clerk
Parish of Tyresö, Stockholm, Sweden
(Religious Institutions industry)
August 1985 — January 1996 (10 years 6 months)
Main tasks were traditional office work such as handling internal and external mail, maintaining the stationary supply and supporting the staff in their daily work. As the office was computerized I was given responsibilities in this area, including maintaining our hard- and software, training the staff in basic computer knowledge and word processing, support the management with input and information in order to upgrade our hard- and software so it fitted the need of the office and the staff.
Stefan Gråman’s Education
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Hagagymnasiet, Norrköping
1977 — 1980
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Hagaskolan, Norrköping
1974 — 1977
Additional Information
Stefan Gråman’s Websites:
Stefan Gråman’s Interests:
My family, music, travel, computers, good friends, nice food
Stefan Gråman’s Groups:
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IT Specialist - A Web Community For IT Professionals (www.itspecialist.com and IT Specialist.info) -
Ex-Compaq Employees -
HP Connections
Stefan Gråman’s Honors:
Quality Award at Compaq, 3Q 1998
Stefan Gråman’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- reference requests
- getting back in touch
