|Michel Godart|

Current

Public Relations (Voluntary) at Le Podcast High Tech
Supervision Engineer at Mobistar France Telecom

Past

Technical Manager at Techcity
Emerging Business B2B Assistant at Proximus - Belgacom Mobile
Supervisor Helpdesk Skynet Project at IP Globalnet

Supervisor Helpdesk ADSL at Belgacom
Orange Shop Assistant (Orange-KPN) at Base
Customer Service Assistant at Sitel
Televendeur "Touring Assurances" at Touring
Maître d'Hotel at Differents Interim's office and extra in HORECA
Different Hospitals at Ambroise Paré, Tivoli,...etc

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Recommended

18 people have recommended |Michel

Connections

500+ connections

Industry

Wireless

Websites

|Michel Godart|’s Summary

Being a student in paramedical, passionated 'by accident' by everything concerning computers and telecommunication I decided to orient my professional carreer in that direction with as a result that I became "Geek" and a big fan of Apple products.

I am trying to create a network with International contacts focussing on telecommunications and IT (Wireless, IT, Telco, Internet: ISP, Media). I have also gathered a lot of contacts in the HR and coaching sector. Please do invite me on LinkedIn (1598 contacts), it would be an honor to have you in my contacts. You can send invitations to: mickey900 AT me DOT com

I am always available to help and share my knowledge, my way of mind follows the example of "Open Source" mentality. In my professional life I alway focus on team spirit. I am a perfectionist, open minded and friendly even in times of crisis, more than 7 years of experience in "call-center" and my customer orientation makes me an excellent negotiator. One of my strengts are my very good "skills" and good presentation. I am also a selflearner and study quickly. I also invite you to consult the recommendations about me.

Languages: French - Dutch - English.

Jabber: "imickey70 AT gmail DOT com"
Skype: "michel-godart"

|Michel Godart|’s Specialties:

- 7 years Call Center
- Customer oriented
- High commercial and technical skills
- Association between Sales & Technical profiles
- Mac OS X
- TCP/IP
- ADSL support
- VoIP support
- Mobile Internet, Intranet (M2Machine, VPN,...)
- WIFI, Bluetooth, IR
- Mobile Network (2G - 2,5G EDGE- 3G - 3,5G HSDPA)
- BlackBerry BIS, BES & BES+
- Unix, Linux
- TNG Unicenter

|Michel Godart|’s Experience

Public Relations (Voluntary)

Le Podcast High Tech

(Broadcast Media industry)

April 2007 — Present (1 year 7 months)

Manages and maintains all public relations in the project with the director. Ensures the organization of special podcasts, organises the reception of VIP's. Finds new speakers and attempts to internationalize the project. Promotes Business Deal and strengthens the whole project by an effect of Buzz and Networking. Ensures and maintains a strong relationship of trust and reliability with our partners:
- "Le Plaza Hôtel Bruxelles" (5 *):
http://www.leplaza-brussels.be/
- "Cami (Apple Premium Reseller)":
http://www.cami.be
- "VIADEO":
http://www.viadeo.com
- "IMatix corporation":
http://www.imatix.com/
- "Quoideneuf.be":
http://www.quoideneuf.be/
- "CG event":
http://www.cgevent.eu/
- "Ma Ya Invest":
http://www.mayainvest.be/
- " Le Technomag":
http://www.letechnomag.com
- "Le Réseau Networking De Lille"
http://www.NW2L.eu
Specialists Mac-Win.-Ubuntu around a table to present high-tech news. Each month, a podcast with a businessman invited to speak!
Supervision Engineer

Mobistar France Telecom

(Privately Held; 1001-5000 employees; MOBB; Telecommunications industry)

December 2006 — Present (1 year 11 months)

- Monitors the alarms generated by the network elements to detect every anomaly
- Ensures the fault mgmt process & methods, acting as a first line trouble shooter by performing a technical impact analysis of every incident
- Executes first level actions based on standard operational working methods and management processes in remote and coordinates level 1 & 2-engineers in the field in respect of the different service levels and operational level agreements
- Notifies Incidents to the management and other possible stakeholders (client facing entities,..)
- Triggers Technical Escalation (transmission to second level support through the production of Trouble Tickets and coordination/follow-up of the resolution)
- Triggers Management Escalation in case of technical crisis, following fixed process
- Debriefs and reports to management on the incident resolution.
- Suggests and implements changes with regards to procedures and workmethods
Technical Manager

Techcity

(Internet industry)

October 2006 — December 2006 (3 months)

Technical Manager for migration's project BROBA-BRUO (+ TM backup Second line ADSL) for TELE2
Emerging Business B2B Assistant

Proximus - Belgacom Mobile

(Wireless industry)

February 2004 — November 2006 (2 years 10 months)

Support Mobile Internet, Intranet, WIFI: Wlan, Bluetooth, IR, Mobile Network (2G - 3G - 3,5G: HSDPA), BlackBerry (BIS, BES & BES+)
Supervisor Helpdesk Skynet Project

IP Globalnet

(Internet industry)

December 2001 — August 2002 (9 months)

Dial-up & ADSL support first line
Supervisor Helpdesk ADSL

Belgacom

(Public Company; Internet industry)

March 2000 — November 2001 (1 year 9 months)
Orange Shop Assistant (Orange-KPN)

Base

(Wireless industry)

September 1999 — February 2000 (6 months)

Part Time
Customer Service Assistant

Sitel

(Telecommunications industry)

March 1998 — August 1999 (1 year 6 months)

Customer Service Assistant - In Bound - calls for PROXIMUS - Belgacom mobile.
Televendeur "Touring Assurances"

Touring

(Insurance industry)

September 1997 — February 1998 (6 months)

Call Center Agent - Out Bound - calls: Contact customer from Touring Secour and propose a new car insurance policy
Maître d'Hotel

Differents Interim's office and extra in HORECA

(Food & Beverages industry)

September 1992 — August 1997 (5 years)

"Conrad", "Hilton", "Sheraton", "La réserve" at Knokke Heist, "Traiteur Benisti" (CACHER FOOD & BEVERAGES),...etc
Different Hospitals

Ambroise Paré, Tivoli,...etc

(Medical Practice industry)

September 1988 — September 1991 (3 years 1 month)

Student training

Additional Information

|Michel Godart|’s Websites:

|Michel Godart|’s Interests:

Apple, Mac, iPhone, iPod, AppleTV, iTunes, Mac OSX, Leopard, Tiger, Telecom, Internet, BlackBerry, Wireless, ADSL, TCP/IP, Call-center, Wifi, VoIP, Gsm, High Tech, Ajax, web 2.0, web 3.0, LAN, SAN, MAN, WAN, Wimax, Linux, Unix, Geek, Geekette, 2G, EDGE, 3G, HSDPA, Mobile Internet, Mobile Intranet, VPN, Bluetooth, IR, IPv4, IPv6, IT, ICT, "Informatique", Telemetry, Open Source, Joomla, Networking, Support, "Balladodiffusion", Domotique, Sony Ericsson, Gadget, Multimédia, Nokia, Technology, Télécommunications, Ubuntu, Media, Microsoft, Pc, PDA, Programmation, Operating system, WebSites, Blog, Podcast, Business Deal, LG, Samsung, Motorola, SDH, BTS, MSC, GGPRS, BASS, DSLAM, ALCATEL,