Arjan Luijken

Current

• Owner/CEO at BPO Partner Group Inc.

Past

• Freelance Contact Center Consultant (Self-employed)
• University Teacher Project Management and Business Intelligence at University of the Netherlands Antilles
• Pan European Project Manager at Transcom Worldwide

• Contact Center Supervisor at Planet Internet
• Freelance Consultant (Self-employed)

see less...

2 more...

Education

• Universiteit Utrecht

Recommended

1 person has recommended Arjan

Connections

97 connections

Industry

Outsourcing/Offshoring

Websites

• My Company

Arjan Luijken’s Summary

Backed by more than 20 years of experience, in the contact center business, specializing in set-up, operations, BI and project management, we succesfully set up the first all-round Dutch offshore Service Center, in the Dutch Caribbean. My goal is to 'build' the best service centers possible, combining customer contact, BPO, commercial services and consultancy.

Arjan Luijken’s Specialties:

Customer Contact, BPO, Commercial Services and Consultancy.

Arjan Luijken’s Experience

• Owner/CEO

  BPO Partner Group Inc.

  (Public Company; 11-50 employees; Outsourcing/Offshoring industry)

  June 2006 — Present (2 years 5 months)

  I am founder and CEO of BPO Partner Group, a Netherlands Antilles LLC, based on Curacao. We specialize in offshore customer contact, BPO, commercial services and consultancy. We are specialized in setting-up and operationalize state-of-the-art (Vo)IP service centers.
  
  Being a centre of trading and services between U.S., South America, Europe and Africa, Curacao has made trading, sercvices and e-commerce its most favourable economies. This comes with a package of tax- and other facilities, enabling us to offer our services at rates between 30% and 50% lower than in Europe and the U.S.
  
  We also offer services, enabling your company to operate from Curacao and be taxed as an export company (no VAT, no Revenue Tax!).
  
  You can reach me in the following ways:
  
  - e-mail: arjan.luijken@bpopg.com
  - cell-phone: +599 9 513 4068
  - phone/fax: +599 9 864 7274
  - mail: Kaya Dakue B27-A, Grote Berg, Curacao N.A.
  
  Our website: www.bpopg.com

• Freelance Contact Center Consultant

  Self-employed

  (Self-Employed; Myself Only; Management Consulting industry)

  2001 — 2006 (5 years)

  Optimizing contact center processes.

• University Teacher Project Management and Business Intelligence

  University of the Netherlands Antilles

  (Educational Institution; 51-200 employees; Higher Education industry)

  2000 — 2001 (1 year)

  Giving classes and lectures in the theory and practice of Management Information Systems (Business Intelligence) and Project Management, to Business Administration and Management students.
  Developing training- and lecture-material.
  Developing, evaluating and grading (final) tests.

• Pan European Project Manager

  Transcom Worldwide

  (Privately Held; 1001-5000 employees; Outsourcing/Offshoring industry)

  1999 — 2000 (1 year)

  Assembling and leading Project Management-teams, consisting of several disciplines (PM, IT, ACD, Training, Operations), in different countries, as Pan European Project Manager.
  Developing and controlling structures and documentation.
  Maintaining contact with clients on a national and European level.
  Playing a role in the drawing-up and negotiation of business proposals and Client Services Agreements.
  Taking care of all Project-planning and allocation of resources on a national and European level.
  Being responsible for goals and targets towards national and European clients, for all Transcom Europe callcenters, in Europe.

• Contact Center Supervisor

  Planet Internet

  (Public Company; 51-200 employees; Internet industry)

  1997 — 1999 (2 years)

  Coordinating day to day Agent-activities (60). Developing SOP's and workflows. Optimizing service-levels. Coordinating marketing-activities response.

• Freelance Consultant

  Self-employed

  (Self-Employed; Myself Only; Public Relations and Communications industry)

  1987 — 1997 (10 years)

  To consult and coach in matters of in- and external organisational communication-processes.
  Copywriting.
  Development and preparation of advertising-projects.
  Managing and coaching several kinds of projects.
  Giving courses in communicational, callcenter- and computerskills.
  To consult and support in callcenter-processes.

Arjan Luijken’s Education

• Universiteit Utrecht

  Master, Dutch Linguistics, Corportate Communication, 1984 — 1992

  First two years as a day-student, after that as an evening-student.

Additional Information

Arjan Luijken’s Websites:

• My Company

Arjan Luijken’s Contact Settings

Interested In:

• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch