Chris Waigl

Current

• Team Lead, Application Support (EMEA) at Epsilon International

Past

• Technical Support Analyst at Epsilon International
• Web consultant at Chris Waigl (self-employed)
• Secondary Teacher (English) at Académie de Créteil

2 more...

Education

• Ruprecht-Karls-Universität Heidelberg
• Friedrich-Alexander-Universität Erlangen-Nürnberg

Recommended

1 person has recommended Chris

Connections

105 connections

Industry

Internet

Websites

• My Blog
• My RSS feed
• Eggcorn Database

Chris Waigl’s Summary

My work centers on improving product and service quality in order to make technology applications more pleasant to use and better at helping clients pursue their own goals. I build and work with teams of product specialists for: front- and back-end troubleshooting, translating the user experience into a language engineers can understand, conveying technical matters in terms users can understand, documenting and sharing knowledge, planning and delivering on projects.

I am passionate about:
- The open internet. My constant companion for the last 15 years, it is profoundly affecting how we work and live together.
- Quality, knowing your stuff, mastering your tools, delivering on your promises.
- Linguistics, i18n and l10n. Because the world is multilingual.

Chris Waigl’s Specialties:

troubleshooting, SQL, HTML/CSS/Javascript, XML, PHP/Python/Perl, DNS, SMTP, HTTP, email marketing, deliverability, email authentication, internationalization and localization, multilingualism, process improvement, project management, documentation, hiring, performance management, coaching, training.

Chris Waigl’s Experience

• Team Lead, Application Support (EMEA)

  Epsilon International

  (Public Company; 501-1000 employees; ADS; Marketing and Advertising industry)

  February 2007 — Present (1 year 11 months)

  Reporting to VP of Professional Services, EMEA: line management of a multilingual, geographically distributed team of 7 technical support analysts providing B2B support for two market-leading email marketing platforms. Advanced troubleshooting, often collaborating with infrastructure, product, engineering and DBA teams. Project management and delivery. Development of internal tools and processes, technical training and documentation.

Chris Waigl’s Education

• Ruprecht-Karls-Universität Heidelberg

  Dipl.-Phys., Physics, 1990 — 1994

  Specialized in Statistical Physics. Graduated with an overall mark of "very good".

  Activities and Societies:

  Frauenkommission (women's caucus) of the Department of Physics and Astronomy, University Choir, student teaching (mathematics, classical mechanics)

• Friedrich-Alexander-Universität Erlangen-Nürnberg

  Vordiplom, Physics, 1988 — 1990

  Achieved an overall mark of "with distinction" (1.0).

Additional Information

Chris Waigl’s Websites:

• My Blog
• My RSS feed
• Eggcorn Database

Chris Waigl’s Interests:

language, linguistics, online multilingualism, Web standards, microformats, social software, blogging, wikis, usability, making the Web a friendlier place

Chris Waigl’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch