Information Architect at IPS-Sendero
Greater Atlanta Area
- Current
-
- Information Architect at IPS-Sendero
- Past
-
- Director of Technical Communications and Marketing at M1 Global Solutions
- Director of Tech Communications and Training at M1 Global
- Technical and Marketing Writing Consultant at Words Connect
- Director of Sales and Marketing at RIGHTWriters
- Marketing Rep/Technical Writer at Rockwell Automation/Intecolor
- Technical Writing Consultant/Documentation Specialist at Write-Tech Services
- Education
-
- Berry College
- Recommended
-
2 people have recommended Bob - Connections
-
48
connections
- Industry
- Writing and Editing
- Websites
Bob Moon’s Summary
Eighteen-year career in marketing writing, technical documentation, web development, and training.
Diverse line of business experience: software development, financial, high-tech manufacturing, telecommunications, government, office and retail systems.
Bob Moon’s Specialties:
Strong writer skilled at communicating complex material with clarity and explaining technologies in human terms.
Highly technical, experienced with many technologies and industries.
Strategic, big-picture thinker who understands the role of communications in product development, marketing and branding, sales, and customer relationship building.
Quick starter and fast worker, comfortable with aggressive schedules, high-volume work, and starting from scratch.
Bob Moon’s Experience
-
Information Architect
IPS-Sendero
(Public Company; 201-500 employees; FISV; Computer Software industry)
March 2008 — Present (10 months)
Developing user assistance for a new SharePoint-based web application, including a writing a help system, creating Flash movies, and writing supporting content.
Designing a SharePoint portal site for delivering product documentation and FAQs
Supporting a team of writers by developing templates for Adobe Captivate and troubleshooting technology issues with other tools. -
Director of Technical Communications and Marketing
M1 Global Solutions
(Privately Held; 11-50 employees; Information Technology and Services industry)
June 2007 — March 2008 (10 months)
In addition to documentation and training responsibilities (see below), I was asked to help develop marketing collateral for this startup technology company with a very high-tech product and a big vision. Challenges included developing a branding strategy for taking the product into the open source community while also establishing commercial products and services.
I coordinated all customer communications: documentation, training, commercial and open source web sites, support forums, and presentations. -
Director of Tech Communications and Training
M1 Global
(Privately Held; 11-50 employees; Computer Software industry)
March 2005 — June 2007 (2 years 4 months)
Developed training materials and technical documentation for high-tech platform utilizing single-source methodology (XML to HTML and PDF). Product library includes more than 800 pages of user, programming, installation, and configuration guides.
Designed and delivered customer training, wrote product feature specifications, and created quarterly internal newsletter. Also developed a content portal using Plone to provide global access to documents, FAQs, and supporting materials. -
Technical and Marketing Writing Consultant
Words Connect
(Writing and Editing industry)
2003 — 2005 (2 years)
Independent writing consultant specializing in marketing writing, technical writing, web site content and design, and advanced Word template design.
-
Director of Sales and Marketing
RIGHTWriters
(Privately Held; Writing and Editing industry)
2001 — 2003 (2 years)
Coordinated marketing and sales activities for a technical writing consulting company. Responsible for brand development through marketing collateral, web site redesign, and trade show materials. Served as technical specialist for Word template development and technology support. Senior writer on client projects and active in overall writing project administration.
-
Marketing Rep/Technical Writer
Rockwell Automation/Intecolor
(Public Company; 5001-10,000 employees; ROK; Industrial Automation industry)
1999 — 2001 (2 years)
Responsible for all product documentation and pre-sales literature for industrial computer and monitor manufacturer, including user and installation manuals, data sheets, and brochures. Managed projects from conception through production, printing, distribution and translation.
Maintained two web sites for product brands and one internal support site for a global sales force. Coordinated product launches, newsletters, and other commercial marketing activities and managed contractors and junior mar-com staff. -
Technical Writing Consultant/Documentation Specialist
Write-Tech Services
(Information Technology and Services industry)
1991 — 1999 (8 years)
Independent technical communications consultant, working for many technology companies in Atlanta: Geac/Dun & Bradstreet Software, ALLTEL Information Services, Rock-Tenn, Unisys, KnowledgeWare, NCR and others.
Bob Moon’s Education
-
Berry College
BA, English, Spanish, Speech-Theatre, 1984 — 1988
- Activities and Societies:
- Student body (SGA) president, FCA, Speech team, drama productions
Additional Information
Bob Moon’s Websites:
Bob Moon’s Groups:
-
Berry College Community
Bob Moon’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- expertise requests
- reference requests
- getting back in touch
