Adir Shiffman

Current

• Chief Executive Officer at Global Reviews

Past

• Director at Promise Web Hosting
• Medical Resident at Southern Healthcare Network (Monash Medical Centre)
• Owner and Sole Director at Transglobal Communications (Sole Proprietorship)

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Education

• Monash University

Recommended

1 person has recommended Adir

Connections

122 connections

Industry

Information Services

Websites

• My Company

Adir Shiffman’s Summary

Global Reviews helps large organisations drive growth by delivering best-practice customer experience.

We objectively benchmark your customer experience performance against competitors and best practice. Then, we deliver actionable and prioritised recommendations. The benefits include increased acquisition rates, better customer retention, cross-sell growth ("share of wallet"), and reduced servicing costs.

Global Reviews benchmarks the customer experience across multiple channels including web, email, contact centre, and branches. We also run an extensive surveying division that works with enterprise and large corporate clients, on projects such as ongoing customer satisfaction tracking.

We have offices in Melbourne, Sydney and London, with expertise in around 30 different industries. Our clients include blue-chips such as: Telstra, Citibank, HSBC, Medibank, Lloyds TSB, Hilton Hotels, Virgin, Mercedes, National Australia Bank, AGL, and Qantas, as well as several government departments.

As a recent example, we work with a Top 20 Australian company to measure and improve their multi-channel customer experience. In the contact centre space alone, over the last two years we helped the client achieve a 30% lift in benchmarked customer experience - driving a 100% lift in sales performance. We continue to work closely with them.

Prior to starting Global Reviews at the end of 2000 with Adam Goodvach, I was a medical practitioner.

Adir Shiffman’s Specialties:

Leadership, general management, innovation, product development, sales, transactional growth (M&A)

Adir Shiffman’s Experience

• Chief Executive Officer

  Global Reviews

  (Privately Held; 51-200 employees; Information Services industry)

  November 2000 — Present (8 years)

• Director

  Promise Web Hosting

  (Privately Held; Internet industry)

  October 2000 — December 2006 (6 years 3 months)

  Promise Web Hosting is a medium-sized Australian Web Host. www.promise.com.au. I was a co-founder and non-executive Director. In December 2006 Promise was acquired in a trade sale.

• Medical Resident

  Southern Healthcare Network (Monash Medical Centre)

  (Non-Profit; 1001-5000 employees; Medical Practice industry)

  January 2000 — December 2000 (1 year)

• Owner and Sole Director

  Transglobal Communications (Sole Proprietorship)

  (Sole Proprietorship; Telecommunications industry)

  March 1995 — September 1998 (3 years 7 months)

  Started a long distance telephone company whilst studying medicine. Initially resold "callback" services out of the US, before becoming an agent for several local providers. Customer base acquired by GlobalOne (France Telecom/Deutsche Telecom/Sprint) in 1998.

Adir Shiffman’s Education

• Monash University

  MBBS, Medicine, 1993 — 1999

Additional Information

Adir Shiffman’s Websites:

• My Company

Adir Shiffman’s Groups:

•    Customer Experience Network
•    Online Lead Generation

Adir Shiffman’s Contact Settings

Interested In:

• new ventures
• job inquiries
• expertise requests
• business deals
• getting back in touch