
Information Services Professional
Portland, Oregon Area

Information Services Professional
Portland, Oregon Area
Director level management
Manager customer service training and development
Technical writing, proofreading and editing for documentation
Business analyst; both process and systems
Project officer
Configuration management
(Privately Held; 51-200 employees; Information Technology and Services industry)
October 2007 — Present (1 year)
State of Oregon
Department of Administrative Services
Technology Support Center
Business Analyst
Change Management Coordinator
Technical Writer
(Information Services industry)
1992 — 2008 (16 years)
(Non-Profit; 10,001 or more employees; Non-Profit Organization Management industry)
2001 — 2007 (6 years)
The AMVETS (American Veterans) National Executive Committee or NEC is the acting board of directors for this veterans service organization of 180,000 members. The NEC meets twice per year in Washington DC, once in March and once in December, and for a week at the National Convention each year in August. This committee, with two members from each State Department, votes on and approves the national finances and all other business for the National organization. In addition, I have served as a Department commander in 2001 and vice commander before that.
(Public Company; 51-200 employees; Consumer Services industry)
October 2006 — August 2007 (11 months)
Technical writing, safety, procedures, documentation, process analysis, project manager, first aid, AED, CPR training, manuals, forms
(Government Agency; 10,001 or more employees; Military industry)
May 1985 — October 2005 (20 years 6 months)
Personnel Officer, Disaster Preparedness, Readiness, Executive Support, Project Officer, PowerPoint, Self Aid and Buddy Care Instructor
(Information Services industry)
1995 — 2004 (9 years)
(Public Company; 10,001 or more employees; HPQ; Information Services industry)
March 1997 — November 2004 (7 years 9 months)
Business System Analyst, Business Process Analyst, Technical Writer, Document Administrator, Training, Customer Support
(Public Company; 10,001 or more employees; HPQ; Information Services industry)
May 1995 — March 1997 (1 year 11 months)
Technical Writer
Document Administrator
Proofreading
Editing
Training
Customer Support
(Government Agency; 10,001 or more employees; Information Services industry)
1985 — 1995 (10 years)
(Privately Held; 1001-5000 employees; Airlines/Aviation industry)
February 1992 — March 1994 (2 years 2 months)
(Public Company; 1001-5000 employees; Airlines/Aviation industry)
September 1982 — November 1991 (9 years 3 months)
Director of Stations-Midway Commuter
Manager-Customer Service Procedures
Technical Writer, proofreader, editor-Airport Services Manual
Instructor-Customer Service Training and Development
Passenger Service, Reservations, Accounting, Commissary, Gates, Ticket Counter, Ramp Services
(Information Services industry)
1979 — 1982 (3 years)
(Information Services industry)
1977 — 1982 (5 years)
MBA, Business Administration, September 1992 — December 1996
BA, Psychology, Music, Business, 1978 — 1982
1974 — 1978
1972 — 1974
1968 — 1972
music, concerts, reading, movies, travel
AMVETS (American Veterans) National Executive Committee, American Legion - National Economic Commission, Benevolent and Protective Order of Elks, Knights of Columbus, United Veterans Council of Yamhill County, Oregon, Air Force Association, Reserve Officers Association, National Guard Association of the United States of America, Catholic War Veterans,
Warrior's Medal of Valor (2002)
Air Force Achievement Medal
Air Force Commendation Medal
National Defense Service Medal
Air Force Reserve Meritorious Service Medal
Oregon National Guard Commendation Medal