Clifford (Cliff) Huntington

Current

• Enterprise Architect at Avaya Australia

Past

• Solution Architect at Suncorp
• User Acceptance Test Manager at David Jones
• Product Compliance Manager at Scitec / VeCommerce

• Member of Scientific Staff at Nortel Networks
• Member of Scientific Staff at Nortel

see less...

2 more...

Education

• Dalhousie University

Recommended

5 people have recommended Clifford (Cliff)

Connections

123 connections

Industry

Telecommunications

Websites

• My Company
• My Yahoo profile

Clifford (Cliff) Huntington’s Summary

Twenty years experience in IT with emphasis in call (contact) centre technologies and telecommunications

- Public switched networks (PSTN, CCS7, IN)
- Enterprise telephony networks (PABX, IP telephony, and CTI)
- Deployed Telstra e008 (now 1-800) services in 1993
- Solution architect for Suncorp Call Centre transformation (2003) and Intelligent Contact routing program (2007) covering five customer facing contact centre locations taking 850,000 calls per month.

Have worked in R&D (Nortel networks, Scitec - now VeCommerce, ADC) and commercial IT, including retail (David Jones), telecommunications (Hutchison Telecoms Australia), and finanical services (Suncorp)

Clifford (Cliff) Huntington’s Specialties:

Applications and software design and development
Speech recognition and interactive voice response
CTI (computuer telephony integration) and ICR (intelligent contact routing)
Unified Communications
Communications Enabled Business Processes
Contact Centre technologies and processes
Voice encoding, compression (PCM, ADPCM and CELP) and switching (Legacy TDM and VoIP)
Quality assurance and verfication experience and expertise

Clifford (Cliff) Huntington’s Experience

• Enterprise Architect

  Avaya Australia

  (Telecommunications industry)

  June 2008 — Present (8 months)

  Member of Avaya Professional Services division

• Solution Architect

  Suncorp

  (Public Company; Financial Services industry)

  June 2000 — May 2008 (8 years)

  Architecture and solution design for projects covering call centre, workflow, web systems, and legacy (mainframe) integration.
  
  Solution design and support for call centre applications and systems
  
  Call Centre Transformation project

• User Acceptance Test Manager

  David Jones

  (Public Company; Retail industry)

  1998 — 1999 (1 year)

• Product Compliance Manager

  Scitec / VeCommerce

  (Public Company; 201-500 employees; Telecommunications industry)

  1996 — 1998 (2 years)

• Member of Scientific Staff

  Nortel Networks

  (Telecommunications industry)

  1990 — 1996 (6 years)

• Member of Scientific Staff

  Nortel

  (Public Company; 10,001 or more employees; NT; Telecommunications industry)

  1990 — 1995 (5 years)

Clifford (Cliff) Huntington’s Education

• Dalhousie University

  B.Sc. Honours, Computing Science, Minor Mathematics, 1984 — 1989

  Activities and Societies:

  President Computing Science Society 1989

Additional Information

Clifford (Cliff) Huntington’s Websites:

• My Company
• My Yahoo profile

Clifford (Cliff) Huntington’s Interests:

Time with my family, reading, theatre and film.

Clifford (Cliff) Huntington’s Groups:

•    eOffice
•    Avaya DevConnect
•    UDN, an Avaya DevConnect program
•    Avaya Professionals
•    Ex Nortel Employees (6,900+ Members)
•    The IT Architect Network (4500+)
•    Australian IT Architect
•    SAG Alumni
•    Center for the Advancement of the Enterprise Architecture Profession

Clifford (Cliff) Huntington’s Contact Settings

Interested In:

• expertise requests
• reference requests
• getting back in touch