
Business Efficiency manager at Xerox
Utrecht Area, Netherlands

Business Efficiency manager at Xerox
Utrecht Area, Netherlands
- Focus on improvement of processes and building succesful working relationships.
- Utilize methodology to optimize customer satisfaction and quality standards.
- Monitor and control budget and utilisation of operational teams.
- Manage the P&L for an operational team
- Meet the sales target for consultative selling business for a non sales team.
- Coach and mentor people within and outside of the own centre of influence.
- Ability to manage teams of multiple disciplines.
- Cooperate with customers to build co-maker realtionships.
- Always looking for win-win situations.
- From a technical background able to position and design technical solutions, but always with the business goal in mind.
- Lead and build business teams to meet the business objectives.
- Leverage strong partnerships to retain optimal P&L.
Coaching
Process improvement
Kaizen improvement projects
Lean Six Sigma Green Belt (Certified)
Troubleshooting
(Public Company; 10,001 or more employees; xrx; Information Technology and Services industry)
January 2007 — Present (2 years 1 month)
Responsible for all aspects of Business Efficiency within Xerox Netherlands.
This comprises ISO 9001 Quality, Lean Six Sigma Deployment, ERP solution implementation and adopdation.
(Public Company; 10,001 or more employees; xrx; Information Technology and Services industry)
July 2006 — January 2007 (7 months)
Responsible for the deployment of Lean Six Sigma for Xerox in the Netherlands.
Lean Six Sigma is the industry standard for optimising organisations.
Eliminating waste in processes and and maximising economic profit are the key elements.
In this role Rob is part of the senior management team.
(Public Company; 10,001 or more employees; xrx; Information Technology and Services industry)
November 1997 — June 2006 (8 years 8 months)
Delivery Manager
Manage a team of 40 analysts and consultants.
Responsible for pre sales and implementation of all services within Xerox Global Services (XAS, XISS, XBS), Office and Production solutions.
Main goal is to integrate the different delivery teams into one streamlined organisation. Thus optimizing utilisation of skills and knowledge.
Embed Xerox Freeflow methodology and solutions for the XNL organisation, and provide solutions instead of tin to customers.
Work intensively with teams from Sales and marketing teams within Xerox to achieve synergy towards customers.Assess Xerox offers to customers on technical and budgetary achievability.
Actively involved in pre sales and implementation of the XGS offerings such as traditional Business Processing Services (BPS), Document Outsourcing Services (DOCS) and Xerox Office Services (XOS) by directly managing Pre Sales Consultants and customer cases.
(Privately Held; 51-200 employees; Higher Education industry)
December 2002 — February 2005 (2 years 3 months)
(Public Company; Information Technology and Services industry)
1994 — 1997 (3 years)
(Information Technology and Services industry)
1993 — 1994 (1 year)
(Public Company; Information Technology and Services industry)
1991 — January 1993 (2 years)
Consultant for the development of network monitoring tools.
Pimarily Banyan Vines.
HCS Networks
Heo, Electronics, 1989 — 1992
MEO, Electronics, 1986 — 1989
1982 — 1986
1976 — 1982
Psycholgy; Networking; Mindmapping; Coaching