Experienced and proven Technology Manager with AOL, LLC (A Time Warner Company)
Tucson, Arizona Area
- Current
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- Associate Technical Manager, Software QA Engineer at AOL, LLC
- Past
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- Technical Manager, Video Products QA at NBC Universal
- Senior Software QA Engineer at AOL, LLC
- Lead Software QA Engineer at AOL, LLC
- Phone Support Desk Representative / TTY Support Desk Lead at AOL, LLC
- Education
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- University of Arizona
- University of Arizona, Eller College of Management
- Pima Community College
- Recommended
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7 people have recommended Seth - Connections
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296
connections
- Industry
- Information Technology and Services
- Websites
Seth Peacock’s Summary
Technically sophisticated QA Manager offering more than nine years of QA process and structure development expertise earned through progressively responsible leadership with AOL. History of delivering high-quality technologies that raise the industry bar for Web and client solutions. Fully versed in software development and QA best practices based on AGILE / SCRUM methodologies. Demonstrated ability to guide QA process through the full SDLC for flagship product and service offerings impacting more than 30 million users globally. Effective at fostering a collaborative environment between domestic and offshore teams, and with strategic partners.
Seth Peacock’s Specialties:
• SDLC • Project Management • QA Planning & Execution • Application Development • Content Management • Integrations & Deployments • Best Practices • Policy Development • Software Licensing • Hosted Services • Stakeholder Relations • Production Support • Offshore Staff Management • Vendor Management • IT Team Management
Seth Peacock’s Experience
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Associate Technical Manager, Software QA Engineer
AOL, LLC
(Public Company; 10,001 or more employees; TWX; Internet industry)
January 2007 — Present (2 years 1 month)
Direct a team of up to 30 co-located and offshore resources engaged in the testing of the next generation of flagship Web-based and client software applications. Prioritize multiple concurrent initiatives; guide development of the Test Strategy Document including resource estimates, test case and script creation, matrix generation, testing performance metrics, and defect tracking / remediation. Partner with cross-functional IT teams, business process owners, strategic leaders, and third-party vendors to facilitate sound QA practices through the end-to-end SDLC. Coordinate action item completion within the team and track resource use for appropriate accounting. Administer the test environment and database tools. Recruit, hire, mentor, and evaluate staff.
• Delivered 22 major code releases within ten months. Directed QA efforts as the enterprise resource for coordinating testing, bug tracking, and defect remediation in accordance with best practices. -
Technical Manager, Video Products QA
NBC Universal
(Public Company; 10,001 or more employees; GE; Entertainment industry)
2008 — 2008 (less than a year)
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Senior Software QA Engineer
AOL, LLC
(Public Company; 10,001 or more employees; TWX; Information Technology and Services industry)
January 2006 — December 2006 (1 year)
Led a staff of up to ten co-located and offshore engineers and testing specialists engaged in QA testing for major systems initiatives. Managed defect remediation with internal and external resources ensuring defect free code prior to release. Created and executed white box and black box test cases and scripts. Supported product release and performed rapid response troubleshooting with the goal of providing seamless, transparent integrations. Mentored QA staff in resolving complex challenges.
Key Projects & Achievements:
• Managed the development of standardized test case and test script management procedures for the video team that were adopted across the division. Incorporated a full suite of administration tools and performance metrics into the Test Execution Matrix.
• Reduced work stoppages and improved communications between the QA, Project Management, and Development teams. -
Lead Software QA Engineer
AOL, LLC
(Public Company; 10,001 or more employees; TWX; Information Technology and Services industry)
May 2001 — December 2005 (4 years 8 months)
Guided QA test efforts as the lead team resource. Developed test cases and scripts in support of the Test Strategy Document. Coordinated test efforts with senior QA leadership and third-party resources. Assisted in maintaining and configuring the QA lab. Compiled and submitted defect logs. Served as the team subject matter expert.
Key Projects & Achievements:
• Facilitated communications with Apple Computer during testing of the iTunes player software upgrade.
• Supervised QA for AOL’s first streaming media playback platform including playback codecs and the online player engine.
• Managed the QA and Beta teams during product relaunch to the Macintosh platform.
• Steered test efforts for AOL client software versions 6.0, 7.0, 8.0, 8.0 Plus, 9.0, 9.0 Second Edition, and 9.0 Security edition.
• Guided QA and product launch of core AOL features including client side authentication, usage tracking, calendar, media player, You’ve Got Pictures, and QuickView products -
Phone Support Desk Representative / TTY Support Desk Lead
AOL, LLC
(Public Company; 10,001 or more employees; TWX; Information Technology and Services industry)
August 1998 — May 2001 (2 years 10 months)
Managed the TTY support team of ten and guided a peer group engaged in rapid response troubleshooting and issues resolution via telephone and remote access. Scheduled staff to ensure adequate coverage during peak periods. Tracked and reported common issues for prioritization into future development efforts.
Seth Peacock’s Education
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University of Arizona
Bachelor of Arts, Management Information Systems and Psychology, 1998 — 2009 (expected)
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University of Arizona, Eller College of Management
Eller College MIS Certificate 2006 — 2007
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Pima Community College
Associate of Arts, Liberal Arts, 1998 — 2005
Graduated with Honors
Additional Information
Seth Peacock’s Websites:
Seth Peacock’s Interests:
Employee and management skills enhancement, Emerging web technologies including: web 2.0, dynamic content management, grid delivery technologies, and streaming media platforms
Seth Peacock’s Groups:
Member – Quality Assurance International
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AOLAlumni
Seth Peacock’s Honors:
Certifications:
- Certified Agile ScrumMaster, Certified Software Tester - pending
- MIS Certification Program (2007) | ELLER COLLEGE OF MANAGEMENT AT U. OF AZ, Tucson, AZ
Seth Peacock’s Contact Settings
Interested In:
- career opportunities
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
