
General Manager and Senior Vice President of the Americas at Comtec-Europe
Washington D.C. Metro Area

General Manager and Senior Vice President of the Americas at Comtec-Europe
Washington D.C. Metro Area
Exceptional Customer Service, out of the box thinker, results oriented, Focused on employees and customers.
(Privately Held; 51-200 employees; Computer Software industry)
July 2008 — Present (4 months)
A travel technology company for Tour Operators, Tour Wholesalers and the Travel Agency sector. Responsible for start up of UK company in the Americas.
(Airlines/Aviation industry)
July 2006 — June 2008 (2 years)
Marketing consortia, responsible for Technology, Membership Service, Cruisecentre, HR and Education and Training.
(Public Company; 201-500 employees; Airlines/Aviation industry)
January 2006 — July 2006 (7 months)
Responsible for reorganization of customer support center.
Implemented Telesales organization, employee motivation programs and training programs.
(Public Company; 10,001 or more employees; Airlines/Aviation industry)
July 2004 — October 2005 (1 year 4 months)
-Implemented Reservations and Call Center for new airline, 200 seat insourced and outsourced with state of the art technology.
- Increased revenues from targeted customers by 100%.
-Increased customer and employee satisfaction, measured by compliment to complaint ratio.
- Implemented additional distribution methodologies, GDS and online agencies.
-Reorganized and assumed responsibility for Field Sales Organization.
(Public Company; Airlines/Aviation industry)
1998 — 2004 (6 years)
(Public Company; Airlines/Aviation industry)
1977 — 1997 (20 years)
BA, European Studies, French and Government, 1972 — 1977
French Honor Society
Board of Directors, Juvenile Diabetes Research Foundation
Vice President, Fund Raising, Juvenile Diabetes Research Foundation
Chair, DC Walk, Juvenile Diabetes Research Foundation