George Henderson

Current

Consultant at Travelport

Past

CIO / IT Director at Silverjet
Corporate Development Manager at Opodo
Customer Services Director (Interim) at Opodo

Operations Manager at Opodo
Programme Manager at Opodo
Programme Manager at Dreamticket.com
eCommerce Project Manager at Kuoni

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Recommended

11 people have recommended George

Connections

227 connections

Industry

Leisure, Travel & Tourism

Websites

George Henderson’s Summary

George has 18 years of IT strategy, operations and delivery experience, 10 of which have been in e-commerce in the travel industry. Currently employed by Travelport as a consultant to the Product Strategy and Technology teams, George was previously IT Director at the first British exclusively business class airline Silverjet, he was responsible from IPO for defining the short and medium-term strategy that supported the evaluation, selection, and implementation of all operational technology required to support the airline’s ambitious launch plans to be flying within 8 months. In four months he delivered an award-winning web booking platform, integrated reservations system, corporate and travel agent bookings tools, call centre systems, back office, departure control system, and office desktop and network infrastructure for under £100k. Further operational systems, dedicated private lounge infrastructure in UK and US, new head office desktop, network, and telephony infrastructure, online check-in and seat selection, APIS, and other web functionality followed and were in place in time for the first commercial flight in January 2007. Since then he has developed an IT strategy and led a small team that supports the technology requirements of a rapidly expanding airline to five aircraft and 300+ employees (including LIDO flight planning, full GDS connectivity, and an innovative blend of hosted ACD and contact management solutions for their in-sourced call centre).

George was previously a member of the start-up management team at Opodo, the European online travel agency (9 markets, €1bn sales), where he held senior management roles in technology, operations, and corporate development. Prior to Opodo, George worked for another online travel agency, dreamticket.com and before that, Kuoni, the European long-haul tour operator (UK & Switzerland).

George Henderson’s Specialties:

C-level executive with a proven track record in IT, e-commerce, operations, project delivery, strategic planning, start-ups, mergers & acquisitions, and integrations in the pan-European travel industry

George Henderson’s Experience

Consultant

Travelport

(Privately Held; 5001-10,000 employees; CD; Leisure, Travel & Tourism industry)

July 2008 — Present (3 months)

Consultant working with the Product Strategy and Technology teams at Travelport
CIO / IT Director

Silverjet

(Public Company; 201-500 employees; Airlines/Aviation industry)

June 2006 — May 2008 (2 years)

CIO / IT Director for the British business class only airline
Corporate Development Manager

Opodo

(Privately Held; 501-1000 employees; Leisure, Travel & Tourism industry)

March 2004 — June 2006 (2 years 4 months)
Customer Services Director (Interim)

Opodo

(Privately Held; 501-1000 employees; Leisure, Travel & Tourism industry)

October 2003 — March 2004 (6 months)

Responsible for Pan-European call centre and fulfilment operations
Operations Manager

Opodo

(Privately Held; 501-1000 employees; Leisure, Travel & Tourism industry)

May 2002 — October 2003 (1 year 6 months)

Set up and managed operational support teams (onshore and offshore) for distributed technology platforms support web site and fulfilment operations
Programme Manager

Opodo

(Privately Held; 501-1000 employees; Leisure, Travel & Tourism industry)

April 2001 — May 2002 (1 year 2 months)

Programme Manager responsible for launch of Opodo in Germany, UK, and France
Programme Manager

Dreamticket.com

(Leisure, Travel & Tourism industry)

2000 — 2001 (1 year)
eCommerce Project Manager

Kuoni

(Leisure, Travel & Tourism industry)

1997 — 2000 (3 years)