
Senior Technical Support Engineer at Sun Microsystems
San Francisco Bay Area

Senior Technical Support Engineer at Sun Microsystems
San Francisco Bay Area
System Support and Administration of complex mission critical IT environments, in particular the ones based on Sun Microsystems hardware and software architectures.
6+ years Knowledge of all Sun Microsystems hardware product line.
6+ years expertise in supporting and administering Solaris 8/9/10 ,Veritas vxvm and vxfs , Solaris volume manager, Veritas net backup, Enterprise backup server, Sun Cluster 3.x and SAN environments.
6+ years experience working directly with customers in order to maximize customer satisfaction with Sun Microsystems hardware and software products.
Deep understanding of mission critical IT environments’ needs and administration.
(Public Company; 10,001 or more employees; JAVA; Computer Hardware industry)
June 2002 — Present (6 years 5 months)
I started my experience in Sun as a junior technical support engineer for non mission critical environments in Madrid, Spain.
Then i moved back to Italy in 2003 as a mission critical technical support engineer and finally moved in 2005 to the San Francisco Bay Area in the current position.
I am the sole engineer responsible of supporting Sun Microsystems italian mission critical and Top X customers and field engineering community during the Italian night shift, through identifying and defining technical problems and providing technical solutions.
My job is also to coordinate complex technical escalations involving different departments of Sun services and the engineering community.
(Educational Institution; Education Management industry)
December 2001 — June 2002 (7 months)
In this role I taught mathematics to more than 70 students across 4 classes of age 14 and 17 during the 2001/2002 school season. I also had the responsibility of coordinating parents-teachers communications and joint activities for one of the 4 classes.
(Educational Institution; Education Management industry)
March 2001 — July 2001 (5 months)
During the second semester of the first year of Infrastracture engineering university diploma i assisted teacher Franz Navach in delivering classes of Foundamental Physics.
In this role i also tested my research project "Just in time Teaching" using java applets into web pages to test and improve student understanding of the physics law
Bachelor, Physics, 1993 — 2001
Maturita' scientifica, Science, 1987 — 1992
new technologies, finance, travel Languages skills: Italian, fluent English, fluent Spanish, good French, read/translate
July 2006: "Gold Ribbon Award" from Sun Microsystems Italy for my contribution to the achievement of the Italian Services Organization goals for the FY06