Team Lead at LeasePlan IT
Ireland
Team Lead at LeasePlan IT
Ireland
• Management: Management of local and global operational and application teams according to ITIL principles to meet service expectations, release requirements and deliverables. Management of customer expectations and requirements in terms of cost, quality, priority and business impact. Continuous management of team workload (operational and project), career development, schedules and deliverables for an operational team of up to 12 direct line team members. Up to 30 international dotted line reports depending on the size and scope of the project.
• Project Management: Masters in Project management combined with years of experience managing global systems projects relating to major system upgrades, new system implementation, service delivery process and procedure definition and implementation.
• Global Systems Management: International operational and development responsibility for the groupware system of two multinational companies. Lead Operational manager and point of contact for Sarbanes Oxley Audit, banking audit, risk audits..
• Finance: Diploma in Accounting and Finance, additional experience as a Tax Consultant for Price WaterHouse.
• Contractor Management: Managed contracts, deliverables, relationships, budgets and schedules when engaging contractors to meet urgent and strategic corporate requirements.
International operations and project management experience
(Public Company; 5001-10,000 employees; Information Technology and Services industry)
May 2005 — Present (3 years 5 months)
Lease Plan Corporation. Lease Plan is a Multinational with offices in more than 30 countries globally and over seven thousand users internationally. The DST team comprise of 12 release managers, developers and administrators.
(Public Company; 10,001 or more employees; Information Technology and Services industry)
1995 — 2005 (10 years)
Responsible for Global Notes Architecture, technology and Projects with managerial responsibility for Corporate Operations team in Rhode Island and India
MPM, Masters in Project Management, 2000 — 2002
DBS, Business Diploma in Accounting and Finance, 1990 — 1991
BA, Maths and Computer Studies, 1987 — 1990
ITIL, Project Management , Release Management, Groupware technology, Notes , Domino
ILUG
1st Class Masters in Project Management , with Thesis on Planning International Projects