Francis (Hank) Henry, MBA, CUA

Current

• Managing Consultant, EDS User Experience at EDS (Consulting Services)

Past

• Usability Manager at GSI Commerce
• Customer Experience Manager at JCPenney.com

Education

• University of Phoenix
• Duke University

Recommended

5 people have recommended Francis (Hank)

Connections

67 connections

Industry

Internet

Websites

• My Website

Francis (Hank) Henry, MBA, CUA’s Experience

• Managing Consultant, EDS User Experience

  EDS (Consulting Services)

  (Public Company; 10,001 or more employees; eds; Internet industry)

  September 2005 — Present (3 years 1 month)

  Managing Consultant in User Experience Group, Consulting Services. Work with internal and external clients to optimize applications and web presence.

• Usability Manager

  GSI Commerce

  (Public Company; 201-500 employees; GSIC; Internet industry)

  August 2004 — January 2005 (6 months)

• Customer Experience Manager

  JCPenney.com

  (Public Company; 10,001 or more employees; JCP; Internet industry)

  April 2000 — February 2004 (3 years 11 months)

  Managed customer experience/usability activities and site search for jcpenney.com

Francis (Hank) Henry, MBA, CUA’s Education

• University of Phoenix

  MBA, e-Business

• Duke University

  BA (2), Chemistry and Theater

Additional Information

Francis (Hank) Henry, MBA, CUA’s Websites:

• My Website

Francis (Hank) Henry, MBA, CUA’s Groups:

Usability Professionals' Association
ACM SIGCHI

Francis (Hank) Henry, MBA, CUA’s Honors:

HFI Certified Usability Analyst (2003)
Creative Good Fellow (2005)

Francis (Hank) Henry, MBA, CUA’s Contact Settings

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