
SVP Customer Experience
Greater Los Angeles Area

SVP Customer Experience
Greater Los Angeles Area
Over 20+ years of experience implementing new technology solutions for Fortune 500 companies from design through development to delivery of successful products on time and on budget. Particular strengths in user experience, product design, strategy and implementation.
New Media Pioneer: Delivered first CD-ROMs to market in '89, 1st interactive advertising in '86, 1st interactive disc for Playboy in '94, 1st virtual MusicFest on the net in '99, 1st mobile music applications and subscription service in the U.S. in '02.
Currently humanizing the online shopping experience by integrating online live sales chat into the online sales process. Increasing interaction, collecting leads, recovering abandoned shopping carts, turning browsers into buyers and most improtantly increasing site conversion and revenue.