Partner Manager at Foviance (formerly The Usability Company)
Hemel Hempstead, United Kingdom
Partner Manager at Foviance (formerly The Usability Company)
Hemel Hempstead, United Kingdom
I am a multi lingual professional of high integrity and strong work ethic, have worked in the IT & Media industry for more than twelve years, initially in e-business solutions provision, specifically systems integration. Subsequently I joined Segue Software selling Test Management and Monitoring Solutions to new accounts in the Finance, Telecommunications, Media and .Com industry. At present I am employed by Foviance where I have responsibility for the Media and Information Services markets, generating new business revenue. My experience and skills are centred on identifying and closing new business and managing the continuity and growth of existing business. I have the core skills required in sales, business development, project and account management.
· A successful track record, knowledge, experience in selling solutions to corporate companies European-wide
· Detailed knowledge and understanding of the sales cycle and an informed, strategic approach
· Pragmatism, focus on deliverables and the ability to adapt quickly
· Solution Selling focus, via a consultative approach; thoroughly understanding a potential customers’ business needs and requirements, delivering customer–centric results
· Excellent negotiation, presentation and communication skills, from board level down
· Very strong people management and team building skills, working to budgets and targets combined with high standards and a sense of humour, resulting in the development of immediate rapport and lasting relationships with management, staff and customers
· Development of team members (recruitment, training and one to one management)
· Management activities: Market research, territory planning, strategy planning and forecasting
Media, Information Services, Telecommunications: Customer Experience Management | Web Analytics | Usability | Accessibility | Online Surveys | Balance Scorecards | (Environmental) Key Performance Indicators | Risk Management | Fraud Investigation & Compliance | Anti-Money Laundering | Consolidated Customer View | Online Bill Editing | FSA Reporting | Budget Monitoring & Reporting | Transaction Service Management | Effort Reporting | Service Management
(Privately Held; 51-200 employees; Management Consulting industry)
February 2006 — Present (2 years 11 months)
At Foviance we combine the extensive usability expertise of The Usability Company with the powerful web analytics technology of WebAbacus. Foviance is changing the way people think about the experience they deliver to users through interactive channels. Foviance specialises in improving the customer experience across all digital channels. We define this as the data gathering and detailed analysis of user behaviour, attitudinal motivation and usability consultancy. In simple terms, this means understanding what people do; why they do it; then correlate these sources of information and provide usability analysis in order to make enhancement recommendations.
Foviance counts more than half of the UK FTSE top 100 companies amongst its clients.
(Public Company; 51-200 employees; DWCH; Computer Software industry)
October 2001 — January 2006 (4 years 4 months)
Over the years at Datawatch I managed the EMEA, Benelux & UK Territories: New Business Sales, including managing and working with channel business partners to jointly develop propositions to take to market. E.g. IBM, Avnet, Integritie, Avanquest, Datawatch Europe, Software AG and more.
Datawatch provide report management, business intelligence, data transformation and service management solutions.
(Public Company; 201-500 employees; SEGU; Computer Software industry)
September 1998 — September 2001 (3 years 1 month)
Managing Benelux and UK territory; Direct Sales, new business and named major accounts such as British Telecom, Vodafone, Lastminute.com, Boo.com, e-peopleserve and GE Medical. Including managing and working with channel business partners to jointly develop propositions to take to market, including Sun Microsystems, IBM, BMC Software, CMG, Getronics, Intel and more.
Segue Software delivers solutions that ensure the accuracy and performance of enterprise applications throughout their entire lifecycle. Segue provides software and services that help businesses engaged in online transactions, build, test and manage their e-business systems, test databases, web-enabled software, Java code, load capacity and computer network functions before a web site goes live.
(Management Consulting industry)
1998 — 2001 (3 years)
(Computer Software industry)
1997 — 1998 (1 year)
(Privately Held; 11-50 employees; Information Technology and Services industry)
1995 — 1997 (2 years)
After a short Marketing Position I settled into the role of Internal Sales Executive assisting customers by telephone, generating quotations and processing purchase orders.
(Public Company; 501-1000 employees; Computer Software industry)
May 1994 — April 1995 (1 year)
Economics, Business and Languages September 1991 — May 1994
English, German, French, Dutch, Economics, Maths, Law 1990 — 1994
• Foundation Certificate in IT Service Management (IT Service Management, Understanding of the Structure of the ITIL Library, ITIL’s Key Concepts and Objectives) • Solution Selling by Sales Performance International • Datawatch Solution Selling (How to Engage with New Customers) • CustomerCentric Selling by Michael T. Bosworth and John R. Holland • Solution Selling (Creating Buyers in Difficult Selling Markets) by Michael T. Bosworth • Sales Sense (Speaking on your Feet) • Customer-focused Selling by Nancy J. Stephens • The Complex Sale • LDL Telephone Selling & Close that Sale! • Segue Solution Selling Process • Hewlett Packard Sales Training • Salesforce.com • Vantive Hobbies: Scuba Diving, Theatre, Socialising, Travel
IBM PartnerWorld, ITIL
- Segue President's Club for High Sales Achievements
- Most Significant Contribution in Sales