
Product Manager at Zivity
San Francisco Bay Area

Product Manager at Zivity
San Francisco Bay Area
I like to help diverse people, projects, ideas, attitudes, and values find consensus and hopefully create something artfully by that action.
I’ve worked for a slew of organizations in a fairly diverse set of roles: User Research for SixApart, Researcher at the Neuroscience Institute and GTE Labs, CTO at Freeworld Dialup, Director of Operations at eDial (now Alcatel), and even a technical editor of documents for the Japanese government as well as a Dummies book about BitTorrent. I’ve done a lot of things, but mainly, I just try to do good work, help people, and form a sort of artistic midwifery that comes from just joining things together and helping the right person at the right time do the right thing.
web 2.0, web standards, social media, community, project management, product management, creative development, optimisation, heuristic walkthroughs, laughing, smiling, having fun, VoIP, security, artificial intelligence, telecommunications, SIP, bioinformatics, cognitive science, user-centered design, artistic midwifery
(Privately Held; 11-50 employees; Entertainment industry)
April 2008 — Present (7 months)
I manage projects! Yay!
(Privately Held; 201-500 employees; Telecommunications industry)
December 2006 — April 2008 (1 year 5 months)
• Provide motivation and direction to ensure that project goals, objectives, milestones, and deliverables are achieved in a timely manner.
• Worked on social network and community for large agent community
• Product and project managed the creation of a golden master reference stack and the development and implementation of our code release and rollback system
• Lead and drive project status meetings.
• Develop and review complex technical project plans.
• Regular reporting of capacity and project status to upper management.
• Work with department leads to determine resources necessary to see projects through to completion
• Contribute to a positive work environment - Lead the creation of quarterly and yearly award programs, new hire orientation, and other community wellness activities
• Define scope and solutions to complicated and ambiguous operational problems
(Privately Held; 51-200 employees; Internet industry)
June 2006 — October 2006 (5 months)
• Designed and conducted usability tests for all Six Apart products: Movable Type, TypePad, and LiveJournal.
• Wrote scripts, screeners, questionnaires, and final usability reports.
(Public Company; 5001-10,000 employees; JWa; Research industry)
April 2006 — September 2006 (6 months)
Reviewed and made technical edits to "BitTorrent for Dummies".
(Privately Held; 1-10 employees; Venture Capital & Private Equity industry)
December 2002 — February 2003 (3 months)
I researched and presented Japanese VoIP solutions for a free VoIP network for the Nagano Prefecture. In another project,I developed recommendations and wrote a proposal publication to the government of Japan on Biometrics, evoting, and PKI systems.
(Privately Held; 1-10 employees; Telecommunications industry)
February 2001 — February 2002 (1 year 1 month)
• Designed and managed SIPop!, a general availability interoperability event with full marketing and technical support.
• Managed technical relationships with hardware vendors and software integrators.
• Built technical relationships amongst integration partners, representing Pulver.com/Free World Dialup, Inc. from a technical perspective.
(Privately Held; 11-50 employees; Telecommunications industry)
November 1999 — February 2001 (1 year 4 months)
Managed the design of a network capable of supporting five million users with a 99.99% uptime.
Evaluated and made budgetary recommendations to ensure continued profitability.
Negotiated contracts to obtain all assets needed to acquire capital purchases.
(Public Company; 1001-5000 employees; LU; Telecommunications industry)
February 1999 — November 1999 (10 months)
• Deployed DWDM equipment and configured NSAP, IP and network configurations for Qwest's Fibre Repeater Sites
• Researched and Developed a VoIP network design for GTE Laboratories
• Performed research and development with Cisco, Nortel, and Telcordia on VoIP solutions as an alternative to H.323, i.e. MGCP, SIP, GLP
• Engineered a beta network using Cisco VoIP SS7 equipment for CTC Inc
• Researched and developed VoIP SS7 solutions for CTC Inc
(Public Company; 51-200 employees; ZNCM; Telecommunications industry)
January 1997 — January 1998 (1 year 1 month)
Directed a team of two in developing a VoIP Class 5 switch
Responsible for SS7 ITU-T and ANSI conformance testing
Redesigned network strategy with senior management for sustainability
(Public Company; 1001-5000 employees; FON; Telecommunications industry)
January 1997 — January 1998 (1 year 1 month)
Designed and implemented Sprint's Distributed Sniffer System
Worked with CAIDA, Cisco, UMICH and UUNet on new network security and network monitoring tools
Designed network diagnostics for Sprint's entire IP Services Division
(Public Company; 201-500 employees; IDT; Telecommunications industry)
November 1995 — January 1997 (1 year 3 months)
• Responsible for all aspects of operations and data engineering
• Reported directly to the CTO as director of 22 personnel
• Negotiated partnerships with tier 1 carriers for IP connectivity
• Developed ticketing and network management tools
• Constructed a national DS3 backbone using Nortel Passport Switches and Cisco routers
Dressage, cinema, travel