Andy Shaw

Current

Senior Consultant at Enterprise Integration Group
Senior Consultant at lastminute.com
Technical Director and Founder at Quadronix Security Ltd

see less...

Past

Senior Director, Speech Solutions Group at Edify
Technology Leader at Atomic Tangerine
Principal Consultant at SRI Consulting

Consultant and Senior Consultant at SRI International
Consultant at Inforem
Research Assistant and Manager at Unilever Research

see less...

3 more...

Education

Salford University

Recommended

4 people have recommended Andy

Connections

166 connections

Industry

Information Technology and Services

Andy Shaw’s Summary

Professional Services Manager and IT Management Consultant with over 20 years experience designing and implementing practical IT solutions to real business problems, with track record of delivering ground breaking innovative solutions.
Has specialised in speech recognition application design for the last 10 years, applying state-of-the-art speech recognition technologies to design and build innovative systems to solve complex customer service business problems.
Additional experience in information systems strategy formulation, project management, information and data analysis, business analysis, software engineering methodologies, structured systems analysis and design, object-oriented analysis and design, and CASE tools and methodologies.
Key skllls in business solution creation, project and program organisation and planning, and team development. Practical domain knowledge of financial, retail, and utility sectors.
Additional managerial skills in skilled resource recruitment and team development, and procurement process management including all aspects of RFP process management.

Andy Shaw’s Specialties:

Within the field of voice self-service application development: technical expertise in designing voice user interfaces and conducting usability studies with the objective of optimising user experience and maximising automation rate.

Andy Shaw’s Experience

Senior Consultant

Enterprise Integration Group

(Privately Held; 51-200 employees; Information Technology and Services industry)

May 2006 — Present (2 years 7 months)

Working on a variety of client projects on design planning, detailed voice user interface design, and usability testing projects.
Senior Consultant

lastminute.com

(Public Company; 1001-5000 employees; LMC; Leisure, Travel & Tourism industry)

April 2006 — Present (2 years 8 months)

April 2006-May 2007 supporting voice applications development team in process organisation, dialog design reviews, usability testing, and strategic planning.
April 2008-present working as interim voice user interface designer.
Technical Director and Founder

Quadronix Security Ltd

(Privately Held; 1-10 employees; Computer & Network Security industry)

January 2005 — Present (3 years 11 months)
Senior Director, Speech Solutions Group

Edify

(Public Company; 51-200 employees; Information Technology and Services industry)

August 2001 — December 2004 (3 years 5 months)

Head hunted, and transferred in trade sale from Atomic Tangerine to Edify, with team of speech specialists, to lead speech professional services (PS) group supporting Edify’s regional PS groups.
• Recruited experienced linguists and dialog designers to develop a strong speech application teams.
• Through methodology development and individual coaching, enhanced project deliverable quality, team productivity and operating margins.
• Provided presales support communicating creative and compelling solutions to clients. Helped sell a number of key projects that established Edify’s position as a leading speech applications provider.
• Packaged deliverables of highly successful client projects into reusable applications. Stimulated Edify’s change in strategic direction to become a packaged application vendor. Supported Product Marketing in definition of portfolio of packaged applications and associated development tools.
Technology Leader

Atomic Tangerine

(Privately Held; 201-500 employees; Information Technology and Services industry)

January 2000 — August 2001 (1 year 8 months)

Transferred with 100 specialist staff from SRI Consulting to create Atomic Tangerine. Primary role as team leader of and business development for the speech applications development group.
• Led a team to build a voice portal demo based on Nuance Voyager (a voice platform based on the then emerging VoiceXML standard), and successfully used this demo to promote Atomic Tangerine as a centre of excellence in the voice self-service market.
• Led an initiative to create a multi-channel methodology, linking two major areas of Atomic Tangerine’s business – voice and web self-service applications. The vision and demos created helped Atomic Tangerine win a number of new accounts.
• Project manager and technical supervisor on two ground breaking projects using natural language speech recognition (SLM) to enable effective call routing using a “How can I help you?” open prompt.
Principal Consultant

SRI Consulting

(Non-Profit; 1001-5000 employees; Information Technology and Services industry)

June 1996 — December 1999 (3 years 7 months)

Joined SRI Consulting in 1996, a wholly owned subsidiary of SRI International.
Following a successful project, deploying the first conversational speech application involving large vocabulary speech recognition, set up and led a speech applications team in the UK.
• Provided presales support to the SRI financial services practice leader, communicating the benefits of speech voice self-service to UK banks, resulting a number of projects, and two key accounts.
• Responsible for recruiting a team of experienced speech recognition experts, and developing a team of application developers. Provided the stimulus to develop new ground breaking offerings in natural language speech recognition.
Consultant and Senior Consultant

SRI International

(Non-Profit; 1001-5000 employees; Information Technology and Services industry)

November 1987 — May 1996 (8 years 7 months)

SRI International: One of the world's leading independent research and technology development organisations, well known for its pioneering innovations.
Responsible for business development, project management and consulting project assignments.
• Conducted a variety of management consulting projects including applications development involving applied artifical intelligence, consulting on software engineering methodologies including CASE and OOA/OOD, and IT strategy studies.
• Latterly became involved in consulting projects involving the application of speech recognition technology in self-service applications, and supporting the SRI spin-offf company Nuance during it’s formation process (from 1994 onwards).
Consultant

Inforem

(Privately Held; 51-200 employees; Information Technology and Services industry)

July 1986 — November 1987 (1 year 5 months)

Inforem: An IT and Methods consultancy based in London.
Responsibilities included assistant group leader of the Intelligent Decision Support Group, project leader and Knowledge Engineer on a variety of client projects developing expert systems.
Research Assistant and Manager

Unilever Research

(Public Company; 10,001 or more employees; Renewables & Environment industry)

October 1977 — July 1986 (8 years 10 months)

Unilever Research: Food and Consumer Products Research and Development group of this major multinational.
Held a variety of technical and managerial positions, including Analyst/Programmer, Systems Analyst, Data Analyst and Database designer, Project Manager, and Consultant.