Jonathon Aumann

Current

Manager: Sales Engineering at UCN

Past

Sr. Sales Engineer at UCN
Sr. Sales Engineer at Comverse
Manager: Project Management at Eyretel

Manager: Strategic Technologies at Sprint PCS
Call Center Manager at ProStaff

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Education

San Jose State University
University of Phoenix

Recommended

9 people have recommended Jonathon

Connections

307 connections

Industry

Telecommunications

Jonathon Aumann’s Summary

I have succeeded throughout the contact center space, as a Sr. Sales Engineer or have as the leader of the best sales engineering team, for almost 18 years now.

I understand and enjoy technology while enjoying the day-to-day interactions which come in the "sales" environment.

My history includes: a dynamic 17+ year history of accomplishment in sales engineering, sales engineering management, telecommunications, call center technologies and call center management.

During my time in this industry, I have lost count of the deals I have supported, but over the last 8 years I have held a strong role in closing approximately $520 million in customer premise equipment and hosted software.

My near term goals include:
- helping my team to grow into the professionals I know they are.
- continuing to teach myself graphic design
- to finish 100 books this year. (78 so far)

Jonathon Aumann’s Specialties:

Telecommunications Management / Strategic Planning / Project Management / Call Center Leadership / Business Development / Contract Negotiation / Network Enhanced Services / Consultative Account Growth

Jonathon Aumann’s Experience

Manager: Sales Engineering

UCN

(Public Company; 201-500 employees; UCNN; Telecommunications industry)

June 2007 — Present (1 year 7 months)

- Lead nationwide Sales Engineering organization
- Improve efficiency of staff through streamlining processes, further supporting Sales
- Mentor team to higher levels of professionalism, improving on team performance issues where needed and celebrating successes.
- Continue to lead the organization through individual contributions and personal example.
Sr. Sales Engineer

UCN

(Public Company; 201-500 employees; UCNN.OB; Telecommunications industry)

May 2005 — June 2007 (2 years 2 months)

The purpose of the inContact™ Sales Engineer ( ISE) is to be the "bridge" between Sales & Operations by identifying and removing any potential problems early on in the sales process by creating detailed specifications agreed upon by both UCN and the customer.
- Support sales team through preparation and delivery of technical presentations, demonstrations, leading RFP responses and writing statements of work
- Maintain high level knowledge of competitive product lines and a higher level of knowledge covering UCN products/services, and industry trends through self-education and UCN’s resources.
- Proactively and effectively identify customer needs and overcome objections to proposed solutions.
- Provide continuous knowledge transfer to the sales force regarding technical aspects and benefits of the inContact™ solution.
Sr. Sales Engineer

Comverse

(Public Company; 1001-5000 employees; CMVT; Telecommunications industry)

May 2000 — January 2005 (4 years 9 months)

Technical leadership, drove the sales process with customers such as Sprint PCS, AT&T, Avaya, Virgin Mobile, ESPN and Sprint. Directly responsible for ~$30-35 million in annual sales and assisted in the sale of approximately $500 million over the last 5 years, through understanding my customers’ needs, mapping those needs to Comverse’s strategic product offerings, and bringing to the board room consultative solutions.
Manager: Project Management

Eyretel

(Public Company; 201-500 employees; Telecommunications industry)

1999 — 2000 (1 year)

Directed all Beta Testing and Release Management within the United States. Additionally, was pivotal in closing Eyretel’s largest sale in 2000 through effective communication of capabilities and elimination of concerns. Repaired partnerships between Eyretel and various clients with effective communication and delivery.
Manager: Strategic Technologies

Sprint PCS

(Public Company; 5001-10,000 employees; PCS; Telecommunications industry)

1996 — 1999 (3 years)

Developed and implemented a CTI vision plan which guided Sprint’s Computer Telephony over the last 5 years, and coordinated all research, acquisition and installation of new call center technologies. My compliance plan and upgrade schedule to bring Sprint PCS’ Customer Care division into Y2K compliance succeeded, ahead of enterprise guidelines and under budget by approximately $1 million.
Call Center Manager

ProStaff

(Public Company; 1001-5000 employees; Telecommunications industry)

1996 — 1997 (1 year)

Led a staff of 120-160, with management responsibility for HP’s Front End Trouble Reporting Call Centers in Mountain View, California and Atlanta Georgia. Within 45 days of assuming the position 90+% of all incoming calls were answered within 10 seconds