Joel Henckel

Current

Vice President at First Data Corporation

Past

VP - Business Development at Retail Decisions
Group Relationship Manager - Emerging Markets at Discover Card

Education

DePaul University
Kennesaw State University

Recommended

4 people have recommended Joel

Connections

99 connections

Industry

Financial Services

Joel Henckel’s Summary

Electronic payments executive offers seasoned domestic and international expertise in business development within the payments industry. Proven leader in both sales and relationship management with proven ability to grow top line revenue and capture new and emerging markets.

- Relationship Management experience managing both merchant and bank portfolios
- Successfully managed merchant sales team of 25 FTE to 130% of annual revenue goals
- Successfully managed $45 billion merchant portfolio through team of 45 Relationship Managers
- Successfully launched credit card acceptance programs in new industries and countries
- Developed and administered incentive compensation plans to drive sales results
- Successfully managed corporate sales teams in the Merchant acquiring industry

Joel Henckel’s Specialties:

Sales Management, Relationship Management, Compensation Plan Design, Decision Support Systems, Business Development, Strategy

Joel Henckel’s Experience

Vice President

First Data Corporation

(Public Company; 10,001 or more employees; Financial Services industry)

April 2001 — Present (7 years 9 months)

- As Vice President of Regional Sales in the central region, achieved 130% of revenue quota ($4.5 million) while at the same time exceeding both unit and volume quotas. Managed team of 25 representatives who achieved #1 of 25 ranking in 2007 for sales results from a region.
- General Management responsibilities for merchant bank alliances in Latin America/Caribbean region. Responsibilities include oversight of merchant acquiring activities including sales, service delivery, merchant operations, risk management, and overall financial health and profitability of the business. Managed to increase portfolio profitability by 18% while growing top line revenue growth by over 75% for two consecutive years.
- Responsible for managing team of 45 Relationship Managers to retain and grow $45 billion merchant portfolio. Team achieved a 28% increase in customer retention rates while also increasing cross sales by 115%.
VP - Business Development

Retail Decisions

(Public Company; 51-200 employees; RTD-L; Computer Software industry)

June 2000 — April 2001 (11 months)

Responsible for developing market opportunities for the launch of new card-not-present risk management service in North America. Developed the sales channel strategy consisting of direct, indirect, and partner sales channels. Identified several key enhancements to the product slated for implementation in future product releases.
Group Relationship Manager - Emerging Markets

Discover Card

(Public Company; 10,001 or more employees; Financial Services industry)

June 1987 — May 2000 (13 years)

Developed and implemented strategic plans for penetrating emerging industries to begin accepting credit cards for payments. Managed team of sales and relationship representatives to implement acceptance programs.

Joel Henckel’s Education

DePaul University

MBA, MIS, Management, September 1992 — December 1996
Kennesaw State University

BBA, Management, 1989 — 1992

Activities and Societies:

President, SIFE (Students in Free Enterprise)