Karoly Debreczeni

Current

• Care Program Manager at Nokia Siemens Networks

Past

• Service Account Manager for GE (General Electric) in EMEA at Sun Microsystems
• Head of Customer Account Management (interim) at Sun Microsystems
• Service Account Manager at Sun Microsystems

• Proactive Technical Analyst at Sun Microsystems
• Support Engineer at Sun Microsystems
• UNIX System Administrator at Dijbeszedo Rt
• System Administrator at SPAR Hungary Kft (Interspar)

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Education

• Quint Wellington Redwood
• Gabor Denes College of Information Technology

Recommended

4 people have recommended Karoly

Connections

39 connections

Industry

Telecommunications

Websites

• My Website

Karoly Debreczeni’s Summary

Experienced in Serivce Account/Delivery Management and in Proactive Services (building customer relationship, customer meetings, making customer documentations, managing SLA, problem solving, managing escalations, managing customer complaints). Driving regional (virtual) teams. Handling difficult customer situations. Years of experience in System Administration and in System Support (hotline, service desk).

Karoly Debreczeni’s Specialties:

- Teamwork
- Managing virtual teams and remote problems
- Conflict resolution
- Inderstanding and adopting new methodologies and procedures quickly
- Gathering and managing information
- Customer service
- Selfstarter

Karoly Debreczeni’s Experience

• Care Program Manager

  Nokia Siemens Networks

  (Public Company; 10,001 or more employees; NOK; Telecommunications industry)

  August 2008 — Present (3 months)

• Service Account Manager for GE (General Electric) in EMEA

  Sun Microsystems

  (Public Company; 10,001 or more employees; JAVA; Computer Hardware industry)

  November 2006 — February 2008 (1 year 4 months)

  - Representing Sun Service at GE in EMEA (mostly Hungary, France, UK)
  - Bridging between Sun's Sales Organization and Service Organization
  - Preparing customer documentation (Account Support Plans, Support Case Reports, etc.) for GE
  - Fulfilling GE's special requests
  - Organizing Sun's field activities at GE

• Head of Customer Account Management (interim)

  Sun Microsystems

  (Public Company; 10,001 or more employees; JAVA; Information Technology and Services industry)

  April 2006 — October 2006 (7 months)

  - Driving the Revenue Generation process for Service Account Managers (SAMs)
  - Driving the Customer Delivery Management (CDM) process for SAMs to give consitent service to the customers
  - Representing (Southern Eastern EMEA) SEE in the EMEA (Europe Middle East Africa) Customer Management Community (CMC)
  - Driving the Customer Complaint process in SEE
  - Driving the Field Change Order (FCO) process in SEE
  - Linking between the EMEA FCO Team and the SEE FCO Team
  - Representing SEE in the EMEA FCO Strategic Team

• Service Account Manager

  Sun Microsystems

  (Public Company; 10,001 or more employees; JAVA; Computer Hardware industry)

  July 2003 — March 2006 (2 years 9 months)

  - Representing Sun Service at top customers in Hungary
  - Bridging between Sun's Sales Organization and Service Organization
  - Preparing customer documentation (Account Support Plans, Support Case Reports, etc.) for top accounts
  - Driving proactive activities
  - Assisting (developing the technical part) in the local development of some aspects of Managed Services (for example Patch Management Program - PMP)
  - Preparing training materials for the Proactive Services Training

• Proactive Technical Analyst

  Sun Microsystems

  (Public Company; 10,001 or more employees; JAVA; Computer Hardware industry)

  July 2002 — June 2003 (1 year)

  - Driving proactive services in Hungary, as well as providing remote help in this subject in the region (Austria, Czech Republic)
  - Installing proactive tools (softwares) at customer sites
  - Provide proactive reports to customers
  - Environment monitoring and audit at top customer

• Support Engineer

  Sun Microsystems

  (Public Company; 10,001 or more employees; JAVA; Computer Hardware industry)

  February 2000 — June 2002 (2 years 5 months)

  - Back-line (level 2) and field support (Sun hardware and Solaris)
  - Duty engineer
  - Member of the Mission Critical Group handling top customers

• UNIX System Administrator

  Dijbeszedo Rt

  (Privately Held; 1001-5000 employees; Financial Services industry)

  January 1999 — February 2000 (1 year 2 months)

  - Administrating Digital Alpha 8400 Servers (cluster configuration)
  - Working together with Oracle Data Base Administrators

• System Administrator

  SPAR Hungary Kft (Interspar)

  (Privately Held; 1001-5000 employees; Supermarkets industry)

  July 1995 — December 1999 (4 years 6 months)

  - Administrating IBM Risc 6000 servers in Interspars
  - Administrating Micronetics Standard MUMPS (MUMPS - Massachusetts General Hospital Utility Multi-Programming System) database and writing, debugging routines
  - Administrating cash registers (IBM PCs)

Karoly Debreczeni’s Education

• Quint Wellington Redwood

  Certified, ITIL - Foundation Certification in IT-Service Management, 2005 — 2005

• Gabor Denes College of Information Technology

  BA, IT Engineer, 1992 — 1996

Additional Information

Karoly Debreczeni’s Websites:

• My Website

Karoly Debreczeni’s Honors:

- Employee of the year 2002 (Sun Microsystems Ltd, Hungary)

Karoly Debreczeni’s Contact Settings

Interested In:

• career opportunities
• job inquiries
• expertise requests
• reference requests
• getting back in touch