Lora Luttrell Price

Current

• Sr. Director of Product Management at Resilience Corporation

Past

• Technical Trainer at Netmanage
• Quality Assurance Manager and Technical Support Supervisor at White Pine Software
• Production and Technical Specialist at Crystal Systems, Inc

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Education

• Ozark Christian College
• Iolani School

Recommended

4 people have recommended Lora

Connections

134 connections

Industry

Computer Hardware

Lora Luttrell Price’s Summary

Software and Hardware technical generalist. I specialize in all the tasks in a software or hardware company that are not handled by engineers. This includes everything from Quality Assurance and Testing to writing and delivering technical training and on through all strategic and tactical aspects of Product Management.

Lora Luttrell Price’s Specialties:

Product Management, Technical Training, Quality Assurance, Technial Support, Technical Writing, IT

Lora Luttrell Price’s Experience

• Sr. Director of Product Management

  Resilience Corporation

  (Privately Held; 51-200 employees; Computer Hardware industry)

  March 2000 — Present (8 years 7 months)

  * Defined technical support strategy and led a team of pre and post-sales technical support engineers.
  • Managed entire corporate sales and technical training infrastructure and provided both online and instructor-led training.
  * Managed the Quality Assurance team (in both the US and China) and participated in all components of the product test cycle.
  * Managed, directed and assisted in the deployment of the entire IT infrastructure for Resilience. This infrastructure needed to be implemented across multiple operating systems and to easily support remote users, both in the US and internationally.
  • Developed and wrote, and edited product documentation for new products.
  • Functioned as a liaison for technical information between the marketing and engineering departments.
  • Worked as a product manager coordinating both major and minor product releases.

• Technical Trainer

  Netmanage

  (Public Company; Computer Hardware industry)

  1997 — 2000 (3 years)

  * Training and Technical Support Manager - Originated, designed and implemented a corporate strategy for technical training of internal technical staff and external customers and partners.
  * Technical Trainer - Developed course content and delivered customer courses to both NetManage internal technical staff and customers.
  * Senior Technical Support Engineer - Provided technical support to customers worldwide via telephone and e-mail for NetManage messaging products.

• Quality Assurance Manager and Technical Support Supervisor

  White Pine Software

  (Privately Held; 51-200 employees; Computer Software industry)

  April 1993 — October 1996 (3 years 7 months)

  Managed the rollout of the award winning CU-SeeMe for Windows product as well as other legacy White Pine products.
  · Managed and trained QA Engineers at East Coast and West Coast sites.
  · Developed and implemented product test plans and departmental test policies.
  · Planned and implemented product test cycles from internal alpha through final release and also subsequent updates and upgrades to same products.
  · Configured test machines with multiple operating systems, versions and networks including MacOS, DOS 6.x, MS-Windows 3.x, NT/AS, ‘95.
  · Tested software against various TCP/IP stacks and operating systems.
  · Edited software manuals for technical accuracy.
  · Trained new and existing technical support representatives.
  · Participated in customer training for all White Pine products.
  · Staged and coordinated equipment used at local tradeshows.
  · Handled all MIS, System Administration, and Network Management tasks for San Jose location.

• Production and Technical Specialist

  Crystal Systems, Inc

  (Privately Held; 1-10 employees; Computer Software industry)

  April 1990 — April 1993 (3 years 1 month)

  Functioned as the technical specialist for all non-programming related tasks.
  · Provided technical telephone and on-line support for customers.
  · Wrote software user manuals and tutorials.
  · Generated software application notes and bug reports.
  · Administered in-house AT&T UNIX systems (3B2 and 6386).
  · Developed and implemented procedures to track and produce sales orders using Informix-SQL.
  · Managed production and delivery of product.
  · Provided internal training for users on various UNIX and DOS applications.

Lora Luttrell Price’s Education

• Ozark Christian College

  BA, 1983 — 1987

• Iolani School

  1980 — 1983

Additional Information

Lora Luttrell Price’s Groups:

•    Executive Suite

Lora Luttrell Price’s Contact Settings

Interested In:

• career opportunities
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch