
System Engineer at Cisco
Greater Boston Area

System Engineer at Cisco
Greater Boston Area
Peter Doten has twenty (20) years of experience in the Information Technology field. His experience is in the area of computer systems and networking industry with wide exposure to data internetworking
The combination of Peter's strong technical knowledge and excellent communication skills enable him to provide realistic solutions for the clients. He relates well with clients and is able to focus on the tasks at hand to meet time requirements and deliver the required solutions. Peter has proven ability to learn new technologies and troubleshoot and resolve complex computing problems.
TCP/IP
freeRaduis & Funk SBR servers
Frame Relay
OSPF
Cisco routers & switches
Juniper Routers (Junos 4.2)
SmartBits 200&600
Microannex XL terminal servers
Terayon BW3200 & 3500
Windows NT 3.41, 4.0
Windows 2000 Server
Linux – RedHat 7.2, 9.0, Debian 5.1, Fedora Core 3 & 4
PacketCable CMS and eMTA
Vocal 5.0
Asterisk IP PBX
Ethernet(10/100/1000), Etherchannel & 802.1q
NetBios/NetBeui
ATM
RIP v1 & v2
SNMP v2 & v3
TCP/IP
Sonet
MPLS
BGP
OSPF
Docsis 1.0, 1.1, 2.0
SIP & MGCP
(Public Company; 10,001 or more employees; CSCO; Computer Networking industry)
June 2008 — Present (7 months)
Systems Engineer
•Support account managers on technical issues in sales calls
•Provide pre-sales support for customers throughout the greater Boston area.
•Provide support of trails, beta tests and post sales support.
•Provide escalation path for customer issues, technical customer champion.
•Provide feedback on features to product management.
(Public Company; 201-500 employees; Wireless industry)
January 2007 — June 2008 (1 year 6 months)
Systems Engineer
•Support account managers on technical issues in sales calls
•Provide pre-sales support for customers throughout the Northeast.
•Provide support of trails, beta tests and post sales support.
•Provide escalation path for customer issues, technical customer champion.
•Provide feedback on features to product management.
•Provide backup for other sales regions, in case of staff shortages
•Configured WLAN switches.
•Integration of WLAN equipment in customer networks, including back end systems like RADIUS /LDAP/AD servers.
(Privately Held; 51-200 employees; Wireless industry)
April 2005 — January 2007 (1 year 10 months)
Northeast Systems Engineer
•Support account managers on technical issues in sales calls
•Provide pre sales support for customers throughout the Northeast.
•Provide backup for other sales regions, in case of staff shortages
•Provide support for SE Lab in Waltham, MA.
oInstalled numerous Fedora Core 3 and Fedora Core 4 servers
oInstalled VoIP call management server for VoWLAN testing
oConfigured WLAN switches, Cisco Layer 3 switch for subnet roaming
•Installed and maintaining SE Wiki
•Subject matter expert on RF Planner tool
•Principle owner for responses to large enterprise RFI/RFPs
(Public Company; Computer Hardware industry)
April 2001 — April 2005 (4 years 1 month)
Support account managers on technical issues in sales calls
Provide pre sales support for MSO customers throughout the US & Canada
On site contact for Comcast CMTS evaluation Jan-Aug 2003, Moorestown, NJ
Assisted in the development and execution of Docsis 2.0 testing for customers.
Developed beta test plans for customers on new technology i.e. MPLS
Designed, installed and supported customer experience lab in Boulder, Colorado.
Represents Terayon interests in partner meetings with Juniper Networks.
Provide 2nd and 3rd level TAC for customers, including Comcast, Adelphia Cable and Time Warner cable.
Provide industry direction for IP network routing protocols.
Provide comparison and gap analysis to competitive products.
Analyse and determine procedures for Sales engineering
Developed internal SE web site
Installed, and maintained Vocal SIP server and the Asterisk IP PBX with H.323 voice conferencing.
(Public Company; 10,001 or more employees; Computer Hardware industry)
October 2000 — January 2001 (4 months)
Self-Employed Contractor
Versalar Lab Support Global Service Provider Division
Provided support for customer testing in the lab
Started process for documenting equipment
Assisted in establishing network documentation standard
Provided configuration support for Juniper M40 platform and Xedia (Lucent) Access point 450
Started installation of Preside Network Management in lab
Documented network devices via SNMP using automated tool
(Public Company; 201-500 employees; Computer Hardware industry)
October 1996 — October 2000 (4 years 1 month)
Designed, implemented the largest Canadian Concert international Frame Relay network in over 50 sites in Australia, UK, Europe and the Head Office of McCain Foods ltd which used TCP/IP and Data Link Switching as a routed protocols and OSPF as the routing protocol. McCain Foods ltd was in a rapid installation of an acquisition in the United States, which involved integrating seven sites, with managed routers and out of band management to a central management system.
Responsible for the technical design and implementation of both LAN/WAN, which included the Cisco product line, routers and switches (CPE and CO Based).
Responsible for the general business market
Worked with the Province of New Brunswick, including the largest single network in the province, the Department of Education with over 15000 devices in 360+ sites. Responsible for the design and implementation of the new sites using various access technologies
(Government Agency; 1001-5000 employees; Computer Hardware industry)
January 1986 — March 1996 (10 years 3 months)
Worked with various department heads and end users to optimize the system utilization and solver operational problems.
Chief Technical resource for the region of New Brunswick.
Consulted with users to determine needs for budgetary purposes.
Acted as a consultant to other Hospitals in the province, which included travelling to other sites to perform system analysis and design.
Integrated the hospital's machines in a WAN configuration.
Analyzed the LAN/WAN needs within the hospitals.
Implemented Novell, OS/2, Linux and Meditech (IP Based) for all sites and provided 2nd level operational support.
Analyzed, supervised and recommended the technology for the network installation of the Digital Dictation system for the region.
Troubleshooting all the automated systems including the lab instruments interface.
Supervised and maintained HIS equipment (Minicomputers, servers, terminals, LAN).
Vendor liaison for the hardware, software and the telecommunication services.
BSC-Computer Science September 1981 — June 1986
Interviewed at quest in 2005