President, Premiere Response
Greater New York City Area
- Current
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- President at Premiere Response
- Past
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- Vice President, Business Development at Telerx
- Vice President, Business Development at AFFINA
- Vice President at Nobody Beats the Wiz
- Sr. Manager at Sony
- Education
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- Rutgers, The State University of New Jersey-New Brunswick
- Recommended
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4 people have recommended Sam - Connections
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89
connections
- Industry
- Outsourcing/Offshoring
- Websites
Sam DiLiberto’s Summary
Customer Service Professional with over 25 years of contact center experience; energetic, motivating, and very well networked in the contact center arena. Sam’s experience in the customer service industry began at the Sony Corporation where he was involved with strategic planning, store operations, and customer service. Sam is known for his honest in giving companies the right direction in matching the right vendor with the right company.
Sam DiLiberto’s Specialties:
Inbound Customer Care - high level, quality focused; professional college educated agents taking calls and emails for companies who expect first call resolution with a world class expectation.
Sam DiLiberto’s Experience
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President
Premiere Response
(Privately Held; 51-200 employees; Consumer Services industry)
December 2005 — Present (3 years 1 month)
World Class customer service professional with 24 years of expeience in the industry.
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Vice President, Business Development
Telerx
(Privately Held; 1001-5000 employees; Consumer Services industry)
May 2002 — November 2005 (3 years 7 months)
National Sales for CE and Appliance markets.
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Vice President, Business Development
AFFINA
(Privately Held; 1001-5000 employees; Consumer Services industry)
November 1998 — April 2002 (3 years 6 months)
Manage CE clients in mutiple locations, sold into the CE arena
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Vice President
Nobody Beats the Wiz
(Privately Held; 1001-5000 employees; Consumer Electronics industry)
August 1993 — October 1998 (5 years 3 months)
Managed Customer Service, Customer Delievery, and Customer Installation for the 60 store chain as Vice President of Services
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Sr. Manager
Sony
(Public Company; 10,001 or more employees; SNY; Consumer Services industry)
1983 — 1993 (10 years)
Strategic Planning, including business plan & sales strategy development for Sony stores in the U.S.
Sam DiLiberto’s Education
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Rutgers, The State University of New Jersey-New Brunswick
BS, Management, 1981 — 1985
Additional Information
Sam DiLiberto’s Websites:
Sam DiLiberto’s Interests:
golf, fishing, strategic planning, professional networking
Sam DiLiberto’s Groups:
SOCAP, ISCA, ATA, NESDA, CEA
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North American Call Center Professionals -
SOCAP International -
Contact Center Performance Forum -
The Wiz
Sam DiLiberto’s Contact Settings
Interested In:
- new ventures
- getting back in touch
