Russ Sandlin

Current

Executive Trainer at The Old
Executive Director at Excalibur BPO Services, INC.
COO at Benprise LLC

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Past

Vice President-Operations/COO at Rising Data Solutions-Accra, Ghana
COO Ortigas Philippines at HAS
Director Libis, Philippines at Hinduja TMT Philippines

Country Manager Quezon City, Philippines at RMH NCO
Director Philippines on site at People Support at ACT
General Manager - Chennai, India at Sutherland Global Services Pvt Ltd
General Manager at ACS Juarez, Mexico
Director at Knoah Solutions
Director Contact Center for Earthlink for Knoah Hyderbad, India at Earthlink
General Manager Islamabad, Pakistan at Touchstone
Consultant Seoul, South Korea at Renaissance LLC
Consultant Qatar and Dubai at Pacific Wave
Senior Manager at Dell
Operations Director at Interactive Performance Inc (OSI, AT&T Site)
Operations Director at NCO Group/IPI
Assistant Vice President at Bank of America
Collections Manager at Chase Manhattan
Section Manager at HSBC (Household Credit Services)
Credit Sales Manager at Snap-On Tools
Operations Manager at Barclays PLC
Telemarketing Agent part time at MBNA - Bank of America
Customer Service Agent at Bank of New York

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19 more...

Education

Excelsior College
Saint Joseph's University
Neumann College

University of Delaware

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1 more...

Recommended

5 people have recommended Russ

Connections

328 connections

Industry

Outsourcing/Offshoring

Websites

Russ Sandlin’s Summary

Over Twenty years of contact center management experience with emphasis in utilizing people, processes and technologies to optimize results.

Managed all phases of operations for large call centers in Mexico, India, Pakistan, Dubai, Qatar, Philippines, Ghana, The Peoples Republic of China and US
Retained large Technology Company Financial Arm in Philippines Call center saving contract from point of 30 day notice of separation
Launched and managed 5 different large programs successfully in two different Philippine call centers
Ramped and managed 200 person India Voice Technical Support Contact Center servicing Earthlink customers in 3 months
Managed Technical Support Outsourcing for Corporate Accounts for Leading Computer Manufacturer

· Director for Outbound Operation with HTMT Libis Philippines along with Business Development 2006 to present
· COO for Hosted Account Solutions (HAS) Ortigas Philippines 2006 to present
· Country Manager for NCO/RMH Quezon City Philippines 2005-2006
· Managed all phases of operations for rapid growing 2000 person contact center
· Director Philippines ACT on site at People Support Makati, Philippines 2005
· Client Manager for Dell Financial and Sprint Accounts
· General Manager ACS Juarez, Mexico 2004
· Opened and Managed call centers in Mexico for ACS as General Manager 2004
· General Manager for Sutherland 2004
· Lead Dell Center in Chennai, taking CSAT scores from last to first in 7 weeks
· Director Call Center for Knoah 2003-2004
· Spearheaded India Technical Support Contact Center Servicing Earthlink customers
General Manager for Touchstone Islamabad, Pakistan 2002-2003 servicing US Customers
Acting CEO and General Manager for One World and Mace Call Centers in Doha Qatar, and Dubai –2002
Management Consultant Renaissance Int. Seoul South Korea 2002 and 2003
Sub contracting for Ernst Young Cap Gemini
On site Credit Card Consulting with Hyundai Card, Samsung Credit and Koomin Bank

Russ Sandlin’s Specialties:

Offshore BPO, Call Centers Worldwide

Russ Sandlin’s Experience

Executive Trainer

The Old

(E-Learning industry)

July 2008 — Present (3 months)

The Old provides English Training out of a Contact Center in Makati, The Philippines, for all the employees of POSCO Steel.
Executive Director

Excalibur BPO Services, INC.

(Human Resources industry)

January 2008 — Present (9 months)

A start-up BPO Services Company to be based in The Philippines and China serving Fortune 500 Global customers in the BPO space.
COO

Benprise LLC

(Privately Held; 1-10 employees; Outsourcing/Offshoring industry)

September 2001 — Present (7 years 1 month)

Offshore consultant for callcenters in Korea, Philippines, Australia, Dubai, Qatar, Pakistan, India, Ghana and Mexico.
Vice President-Operations/COO

Rising Data Solutions-Accra, Ghana

(Privately Held; 51-200 employees; Outsourcing/Offshoring industry)

July 2007 — December 2007 (6 months)

Operations Head for Contact Center in Accra, Ghana
COO Ortigas Philippines

HAS

(Privately Held; 11-50 employees; Outsourcing/Offshoring industry)

June 2006 — July 2007 (1 year 2 months)

One of 3 owners for boutique call center
Director Libis, Philippines

Hinduja TMT Philippines

(Public Company; 10,001 or more employees; HTMT; Outsourcing/Offshoring industry)

August 2006 — November 2006 (4 months)

Contracted to handle the Dell Battery Recall, also helped to aquire business with Citigroup, HSBC, Dell and Dodo.
Country Manager Quezon City, Philippines

RMH NCO

(Outsourcing/Offshoring industry)

2005 — 2006 (1 year)
Director Philippines on site at People Support

ACT

(Outsourcing/Offshoring industry)

2006 — 2006 (less than a year)
General Manager - Chennai, India

Sutherland Global Services Pvt Ltd

(Outsourcing/Offshoring industry)

2005 — 2005 (less than a year)
General Manager

ACS Juarez, Mexico

(Public Company; Outsourcing/Offshoring industry)

2004 — 2005 (1 year)
Director

Knoah Solutions

(Outsourcing/Offshoring industry)

2004 — 2004 (less than a year)
Director Contact Center for Earthlink for Knoah Hyderbad, India

Earthlink

(Public Company; Outsourcing/Offshoring industry)

2004 — 2004 (less than a year)
General Manager Islamabad, Pakistan

Touchstone

(Outsourcing/Offshoring industry)

December 2002 — January 2004 (1 year 2 months)
Consultant Seoul, South Korea

Renaissance LLC

(Outsourcing/Offshoring industry)

2002 — 2004 (2 years)
Consultant Qatar and Dubai

Pacific Wave

(Outsourcing/Offshoring industry)

2002 — 2002 (less than a year)
Senior Manager

Dell

(Public Company; 10,001 or more employees; dell; Computer Hardware industry)

1998 — 2001 (3 years)
Operations Director

Interactive Performance Inc (OSI, AT&T Site)

(Outsourcing/Offshoring industry)

1996 — 1998 (2 years)
Operations Director

NCO Group/IPI

(Outsourcing/Offshoring industry)

1996 — 1998 (2 years)
Assistant Vice President

Bank of America

(Public Company; 10,001 or more employees; Banking industry)

1995 — 1996 (1 year)
Collections Manager

Chase Manhattan

(Public Company; Banking industry)

1994 — 1995 (1 year)
Section Manager

HSBC (Household Credit Services)

(Public Company; 10,001 or more employees; Banking industry)

1991 — 1994 (3 years)
Credit Sales Manager

Snap-On Tools

(Public Company; 10,001 or more employees; Machinery industry)

1989 — 1991 (2 years)
Operations Manager

Barclays PLC

(Public Company; Banking industry)

1986 — 1989 (3 years)
Telemarketing Agent part time

MBNA - Bank of America

(Public Company; Banking industry)

1984 — 1989 (5 years)
Customer Service Agent

Bank of New York

(Public Company; Banking industry)

1985 — 1986 (1 year)

Russ Sandlin’s Education

Excelsior College

BS, Business, 1991 — 1991

30 credits through Satelite program at Chapman College at US Navy SIMA Alameda
Saint Joseph's University

Business 1986 — 1989

60 credits
Neumann College

Business 1985 — 1986

30 credits
University of Delaware

Business 1981 — 1986

60 credits

Activities and Societies:

Rugby, Track and Field