Yoram Elalouf

Current

Vice President Global Services at Varien the Magento Company

Past

Director of Global Support at Zend Technologies
Director of Global Services at Zend Technologies
Technical Support Manager at Zend Technologies

Customer Support Manager at Trivnet
Technical Support & Deployment Engineer at Unipier
Technical Support at TTI TELECOM
Developer & System Analyst at P.C.I.T - ERP Projects & Consulting

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4 more...

Education

NIRAM GITAN Group
JOHN BRYCE College
The Open University

The Open University

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1 more...

Recommended

25 people have recommended Yoram

Connections

500+ connections

Industry

Information Technology and Services

Yoram Elalouf’s Summary

• Results-driven manager, with 11 years of high performance experience in the Telecoms and Internet industries.
• Strong team builder that effectively defines goals, communicates direction, commits people to action, and measures results.
• Ability to lead and motivate employees to best utilize their potential.
• Expert in providing technical services to IT and VAS departments in the Telecoms and Internet industries.
• Excellent interpersonal and presentation skills.
• Effective communicator that can communicate and translate technical matters in a non-technical manner, to individuals at all levels from upper management to administrative.

Yoram Elalouf’s Specialties:

• Multilingual: Fluent in English, Hebrew and French, Basic knowledge of Spanish and Italian.
• World wide experience: USA, Europe and Africa

Yoram Elalouf’s Experience

Vice President Global Services

Varien the Magento Company

(Privately Held; 11-50 employees; Internet industry)

May 2008 — Present (8 months)

My responsibilities at Varien include:
- Managing a global services team
- Creating a new enhanced Technical Support offering with a flavor suitable to both community members and Enterprise companies
- Creating a Magento Certified Developer Program
- Creating a new enhanced Magento Partner Program
- Build a robust professional services offering
- Extending Magento Training offering
- And more...
Director of Global Support

Zend Technologies

(Privately Held; 51-200 employees; Computer Software industry)

June 2007 — April 2008 (11 months)

Managing Zend’s Global Technical Support department.
Director of Global Services

Zend Technologies

(Privately Held; 51-200 employees; Internet industry)

April 2006 — June 2007 (1 year 3 months)

• Managing Zend's Professional Services & Consulting at EMEA
• Managing Zend’s Global Technical Support department.
Technical Support Manager

Zend Technologies

(Privately Held; 51-200 employees; Internet industry)

January 2005 — April 2006 (1 year 4 months)

• Managing Zend’s Global Technical Support department.
• Built the Technical Support department including: hiring the staff, providing training, defining and implementing processes and work flow procedures.
• Creating new ways to increase the revenue stream of Technical Services
Customer Support Manager

Trivnet

(Privately Held; 51-200 employees; Telecommunications industry)

October 2003 — January 2005 (1 year 4 months)

• Establishing and managing the Technical Support at Trivnet ,Defining processes, documentation and work flow procedures, while adjusting it to the company’s specific structure and customer needs
• Direct daily interaction with customers to resolve problems and increase the customer’s satisfaction
• Building and delivering sales and pre-sale technical training sessions
• Unix Systems & DB Administration, upgrades and O&M management
• Involvement in development cycles of product versions
Technical Support & Deployment Engineer

Unipier

(Privately Held; 51-200 employees; Formerly Cash-U; Telecommunications industry)

May 2001 — September 2003 (2 years 5 months)

• Providing daily technical support to resolve faults and product issues
• Installations, integration and work plan management on site
• Full implementation of a Mobile gaming platform at customer’s sites
• Management of Trials/Demos at customer sites including:
-- DB and Gaming Platform installation
-- Integration to the customer network
-- Customer Training and Pre Sale presentations
• Creating training programs for company external and internal use
• Unix Systems & DB Administration, upgrades and O&M management
• Involvement in development cycles of company products
Technical Support

TTI TELECOM

(Public Company; 201-500 employees; Telecommunications industry)

June 1999 — May 2001 (2 years)
Developer & System Analyst

P.C.I.T - ERP Projects & Consulting

(Privately Held; 11-50 employees; Computer Software industry)

June 1997 — May 1999 (2 years)