Dror Pockard

Dror Pockard is a senior executive with extensive experience in telecommunications, CRM, and other enterprise software companies. Over 23 years of international experience in building and leading companies, in consulting major enterprises and in major turnaround and M&A efforts.

As of January 2007, Dror is the CEO of e-Glue Business Technologies Inc., the leader in Real Time Customer Interaction Management area. eglue enables enterprises to achieve in real time the most efficient and optimized interaction they have with their customers, real time in each and every interaction, where ever the interaction takes place.

Recently was the President & CEO of Telrad Networks (www.telrad.com), a leading Israeli telecommunications manufacturer specialized in IP and Convergent network solutions. Dror is also a board member at Olista Inc. Prior to this role Dror was a Venture Partner at Israel Seed Partners, a leading VC firm in Israel, an Active Chairman of Xpert Integrated Systems Ltd., and a Director at MS Tech Ltd. and at Scent Detection Technologies (SDT) Ltd.

Until 2004, Mr. Pockard was a Group President in Amdocs Inc., responsible for all Amdocs products business units. He was also a division president of Clarify, the CRM division of Amdocs, and was in charge of Amdocs System Integration organization.

Prior to that, he was with Ernst & Young Management Consultants both in England and Israel, including 3 years as the Managing Director of the Israeli Ernst & Young Consulting Office.

Mr. Pockard holds an MBA in Information Systems and a BA in Management and Economics from Tel Aviv University, in Tel Aviv, Israel. He's a member of YPO (Young Presidents Organization), Adams Institute and is on the board of several charities include the Branco Weiss Institute and Yuvalim. He is a high energy,, results oriented, motivational leader with excellent problem solving and team building skills and with extensive strategical capabilities.

Dror Pockard’s Specialties:

Telecommunications, Enterprise Software, CRM, Moment of Truth Management, Internet, Services Organizations, Management and Turnarounds, Mergers & Acquisitions, Strategy, Venture Capital

Dror Pockard’s Experience

CEO

e-Glue Business Technologies Inc.

(Privately Held; 51-200 employees; Computer Software industry)

January 2007 — Present (2 years)

e-Glue is a start up in the Customer Interaction Management area, helping companies to manage the interactions they have with their customers real time in the Moment of Truth when the interaction takes place. e-Glue has been founded in Kibbutz Ein Shemer in Israel and is currently based in Hoboken, NJ. with development center in Israel.
CEO

Pockard Ventures and Investments Ltd.

(Privately Held; Myself Only; Information Technology and Services industry)

January 2005 — Present (4 years)

Personal company established to support a range of activities in supporting start-up companies and various consulting roles
Board Member

Olista Ltd.

(Privately Held; 11-50 employees; Telecommunications industry)

November 2004 — Present (4 years 2 months)
Advisory Board Member

Crescendo Networks

(Privately Held; 51-200 employees; Computer Networking industry)

December 2006 — December 2007 (1 year 1 month)
Consultant

Various start-ups in the software area

(Public Company; Computer Software industry)

2006 — 2007 (1 year)
President & CEO

Telrad Networks

(Privately Held; 501-1000 employees; Telecommunications industry)

July 2005 — July 2006 (1 year 1 month)

Leading telecom company in Israel specializes in System Integration to telecom companies in emerging countries, and in innovative IP/NGN and optical products. The company had mainly one customer, Nortel Networks, resulted in need to cut losses and reduce headcount and subsequently decision by new owners to divest and sell.
Key achievements:
- Closing and selling loss making product lines, operations and subsidiaries to reduce dramatically losses & headcount
- Reaching significant agreement with unions to close local production and move all production to low cost operations.
- Successfully winning and leading a major Triple Play project to replace an end to end legacy network in Georgia
- Replacing almost all management team of the company and leading a complete strategy process to accelerate motivation and to support turnaround
- Supporting owners in transitioning their holdings to new owners
Venture Partner

Israel Seed Partners

(Partnership; 11-50 employees; Information Technology and Services industry)

February 2005 — July 2005 (6 months)

Venture Partner in one of the leading Israeli venture capital firms.
Active Chairman

Xpert Ltd.

(Privately Held; 51-200 employees; Information Technology and Services industry)

August 2004 — July 2005 (1 year)

- Overall turnaround of loss making services company which lost $m’s over the last years (2001 onwards)
- Successfully reducing burn rate from $350K per month to around $80K per month
- Successfully negotiating a deal to sell the company to One1 Software Solutions for roughly $9M, representing a successful exit to the original investors
- Re-building management team of the company and renewing motivation of the employees to support prospective acquisition
Group President, Division President, VP

Amdocs Inc.

(Public Company; 5001-10,000 employees; DOX; Information Technology and Services industry)

July 1998 — June 2004 (6 years)

Group president at Amdocs Inc., the leading CRM and Billing vendor for the telecom industry. Responsible for all Amdocs products. Prior to that the division president of Clarify, the CRM division of Amdocs (acquired from Nortel November 2001), and also the head of Amdocs System Integration business.
Group President

Amdocs Inc.

(Public Company; 10,001 or more employees; DOX; Information Technology and Services industry)

June 2003 — June 2004 (1 year 1 month)

Key Achievements:
- Successfully managed major restructuring of Amdocs Offering Group
- Leading major merger to enhance Amdocs offering
- Managing six Product Business Units spread globally; Responsible for all Amdocs offering, products and offerings
Overall Responsibilities:
- Member of Amdocs’ Extended Management
- Managed Amdocs Offering Group with overall responsibility for all Amdocs product business units (Billing, CRM, OMS, Content, Mediation)
- End to End responsibility for sales, Professional Services and customer care, product marketing and product management for all Amdocs products
- Overall responsibility for Amdocs Consulting &System Integration efforts
- Lead M&A and Post Merger activities for Amdocs’ products and SI activities
- Lead Amdocs acquisition of Xacct Technologies Ltd. (Mediation software vendor)
Division President, Clarify, the CRM division of Amdocs

Amdocs Inc.

(Public Company; 10,001 or more employees; DOX; Information Technology and Services industry)

November 2001 — April 2004 (2 years 6 months)

- Leading extremely successful merger of Clarify into Amdocs, from identification, negotiation, due-diligence and true integration across different cultures and different modes of operations
- Major turnaround in the Clarify CRM business from number 11 in the market to number 2 – increasing revenues from $100M to over $250M in 2.5 years and improving profitability from quarterly loss of $30M to 20% net profitability
- Establishing leadership position in the market, with clients and with employees (number 1 in Amdocs employee satisfaction while increased profitability and revenues)
- Managed Clarify as an independent business unit within Amdocs. In charge of the Amdocs CRM portfolio of products, including responsibility for Sales, Marketing, R&D, and professional services
- Managed a global team of over 1,000 employees, with total revenues of US$300M annually
- Lead Amdocs’ acquisition of Xchange (Marketing Automation Software Company) and its integration to Amdocs
VP of System Integration, Services & SI Alliances

Amdocs Inc.

(Public Company; 10,001 or more employees; DOX; Information Technology and Services industry)

July 1998 — November 2001 (3 years 5 months)

Building Amdocs leading SI organization from establishment to 800 employees in 3 years, from total lack of direction to a full commitment to become a true SI in the market
Key Achievements:
- Lead Amdocs relationships with Accenture as the preferred System Integrator and global overall responsibility for implementing and managing these relationships
- Initiated and lead the establishment cross-corporate capabilities for all high-level consulting, system integration & implementation services across all Amdocs worldwide. Projects include large installations and outsourcing activities for CRM, Billing systems, and Directory Management systems in tier 1 telecommunications companies worldwide
- Direct relationships with top-management of large number of Telecom companies worldwide with regards to business and IT strategy in addition to information systems implementations.
CEO

Ernst & Young Management Consultants (Israel) Ltd.

(Partnership; 501-1000 employees; Information Technology and Services industry)

July 1995 — June 1998 (3 years)

Managing and Running the Israeli office of Ernst & Young Managemet Consulting.

Overall Responsibilities:
- Managing Director of E&Y Consulting office in Israel from the initiation of E&Y Consulting in Israel till 1998. Managed to achieve in 3 years total revenues of $40M annually with over 100 people doing SI and management consulting in Israel. Projects included information systems selection and implementation, with special expertise in financial, process improvement, billing CRM and ERP solutions; Major and innovative work in knowledge management consulting projects in leading companies in Israel, and in strategic information systems planning. Special expertise in the Telecommunications, Pharmaceutical, and High-Tech sectors
- Being recognized as a leading professional in the areas of CRM, ERP and the knowledge management practices, within the Israeli market and globally within the Ernst & Young Consulting organization
Head of Information Policy Unit

Israeli Prime Minister Office

(Government Agency; 501-1000 employees; Government Administration industry)

July 1994 — July 1995 (1 year 1 month)

Responsibility for the establishment of an information policy unit and the use and implementation of information policy in the office; Leading analysis and design unit within the Information Technology Division and responsible for the prioritization of projects run by the division. The work included leading the most strategic IT projects and operations in the Israeli Government with focus of top decision makers in the country
- Lead and designed a re-engineering initiative of the Information Technology Division (major re-design and downsizing/outsourcing effort)
- Responsibility for the preparation of Information Technology strategic plan of the office

Dror Pockard’s Education

London School of Economics and Political Science

towards PhD, Information Systems, 1991 — 1995

Studies towards PhD. I did not finish the Thesis. Plan to do it in few years...

Activities and Societies:

Founding Member of the UK Academy of Information Systems;
Selected as leading Ph.D. student in the Information Systems Department, London School of Economics (1994, 1995)
Tel Aviv University

MBA, Information Systems, 1986 — 1990
Tel Aviv University

BA, Management & Economics, 1983 — 1986

Activities and Societies:

Dean's List (Twice)
Amal Lady Davis Tel Aviv

Bagrut, 1976 — 1979

Activities and Societies:

Head of the Israeli Youth Zionist Council
Head of the 'Dror Hamachanot Haolim' Youth Movement Global Youth Council

Additional Information

Dror Pockard’s Websites:

Dror Pockard’s Groups:

- Member of the Israeli chapter of YPO, Young President Organization
- Member in the Israeli Chamber of Information Systems Analysts, ACM, AIS, BCS, IEEE, the International Association of Business Leaders and the Adams Institute
- Member of the leadership team of the Israel 2020 Organization, Independent non-political charity that is aimed at building an improved society in Israel
- Founder and Chairman of the Friends of the Branco – Weiss Institute for Education and the Development of Thinking and member of the Institution's Board of Directors
- Board member at Yuvalim, an education charity working to support exceptional children in needed areas;
- Chairman of the Israeli Youth Zionist Council (1979-1980)